Van Nuys Chrysler Dodge Jeep Ram

THIS IS A ZERO STAR RATING!I have to give 1star in THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs under warranty. Car was dropped off at 7am and was told by Hector Herrera (the "Service" Mgr) that I would get a call for an update. 430pm comes... No call from them. I call to get an update. Hector tells me that the door panel and radio display are not available. I don't know how that takes 8hrs to find out that they don't have a part available but I digress. However the problem I have with these guys is "upon inspection" it was found that I need my front brakes and rotors replaced. $4000!!! xxx? 1. I never authorized any inspection. I came in to get some parts replaced. 2. Since when does a door panel and radio display fix-it job warrant a brake inspection? 3. I had an inspection done on the brakes less than 1000 miles earlier (we are in a pandemic and I'm working from home). ALL BRAKES GREEN RATED! Now all of a sudden my brakes need replacing? I call xx. 4. My car kicks up a lot of brake dust so I actually wiped down the wheels of all the brake dust before I brought the car in. I look at the wheels at pickup... NOT A SPOT ON THEM. How are they inspecting brakes and the wheels aren't touched? I didn't even get an inspection report from them suggesting replacement or anything. Again... I call xx. They didn't check xxxx. They basically went for a complete upsell on a job they were not gonna be paid for. That is complete larceny and completely unacceptable. DO NOT GO TO THESE PEOPLE TO REPAIR YOUR CAR! At the very least question everything and sign nothing til they show you what you need. I know business is slow but you can't prey on hardworking people because you feel the need to justify a service call with a huge bill. That is just xx. More

No personality. Wouldn’t make eye contact. Poor communication. I have no idea what was done to my car. When I went to pick up my car...not nice people, couldn’t find my paperwork. I was told my jee communication. I have no idea what was done to my car. When I went to pick up my car...not nice people, couldn’t find my paperwork. I was told my jeep was going to be washed. It wasn’t. I think there’s supposed to have follow up work. Who knows, never got paperwork or follow up call. More

I always bring my car in this location. My car broke down and I had it towed to Jeep Van Nuys. Benny picked up the phone and said he will call me back once my car arrived. He did. He called me up again down and I had it towed to Jeep Van Nuys. Benny picked up the phone and said he will call me back once my car arrived. He did. He called me up again with bad news that my extended paid warranty didn’t pay for my service. During this experience, I would call him up, email or leave a voice mail. In all instances, he would return my call. He may not have good news to share but he returned my call consistently. Thank you for your professionalism. He even explained to me in detail what happened to my car. He set up my expectations on how long the service will take. Great job!! More

Problem was solved and I got my car back in two days. The service intake was quick and painless and so was the payment and pickup process. service intake was quick and painless and so was the payment and pickup process. More

Very friendly and helpfulEverything was explained Very friendly and helpful Everything was explained clearly Representative was communicative at all times Service took too long left me all weekend Very friendly and helpful Everything was explained clearly Representative was communicative at all times Service took too long left me all weekend with no car was the only bad part More

Best Service I have received since I picked up my vehicle from here. I couldn’t recommend this dealership enough. I got a check engine and took my vehicle in with no appointment and hector took me in with no from here. I couldn’t recommend this dealership enough. I got a check engine and took my vehicle in with no appointment and hector took me in with no issue and kept the car for two weeks, but it was worth it and fastest work in my opinion for being so busy during COVID. I received a new supercharger on my hellcat and I couldn’t be happier with hector doing everything he could to get it back to me on time and back on the road. His communication is amazing and made sure I was up to date on every detail they found on the vehicle and throughout the work process he kept me up to date. I was stress free because he told me he would make sure I would get it back better than what it was before and I couldn’t agree more after receiving it back. The best thing was the warranty covering all the work and saving all that money and hector made sure I didn’t have to worry about a thing besides giving a signature and handing back my keys and go along my day. If you need service I recommend you bring your vehicle to Russell WestBrook CDJR of van Nuys, but most importantly make sure you book your appointment with Hector he will do everything he can to make the process smooth and make sure you’re satisfied. Every service advisor they have here is great to work with, but Hector has gone and beyond every time. I thank the dealership, but big thank you to Hector once again for everything he did and I’ll continue bringing my vehicle to this dealership for any service I’ll need and will come back to Hector for any issues I have. More

When you go to service be sure to look for Payman he’s When you go to service be sure to look for Payman he’s the best hands down. He took care of my issue a total pro When you go to service be sure to look for Payman he’s the best hands down. He took care of my issue a total pro More

Quick and easy service. Minimal paper work. No issues after the vehicle was given to me. Rogelio was helpful and was able to answer all my questions and concerns. after the vehicle was given to me. Rogelio was helpful and was able to answer all my questions and concerns. More

This was my 7th lease, easily the best dealership I’ve worked with. Customer service was beyond all the rest. Would highly recommend to anyone! worked with. Customer service was beyond all the rest. Would highly recommend to anyone! More

Everyone at Russell Westbrook dodge was great. Everything they said they would do they did. I didn’t feel like they were playing games at all. Good money for my trade and good deal on the new tr Everything they said they would do they did. I didn’t feel like they were playing games at all. Good money for my trade and good deal on the new truck. Very happy More