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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.0
5,326 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,326 reviews

October 16, 2020

The repair of the cargo door failed within a few hours. There also is an over insistence on the part of the service advisors for customers to ready recall of their VIN before the service advisor can fi More

by david@VA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Advisor Benny
Oct 19, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello David, Our team stands by their work. If there is any issue, we're always willing to make things right. Our service director, Mike Astrayan, would like to speak with you about your visit. Please reach out to him at mikea@russellwestbrookcdjr.com Regards, Russell Westbrook CDJR

Oct 19, 2020 -

david@VA responded

Dear Russell Westbrook CDJR Your thoughtful response to my negative review of your service delivery is to double-down by stating "Our team stands by their work." then you ask me to "reach out" to your service director. If you are concerned about the quality of your service then I would think your service manager would be reaching out to me not waiting for me to find him. Your response to my criticism or your service seem to lack both urgency and sincerity.

October 15, 2020

Peter is new and met us when we pulled in to your dealership. He stayed true to us throughout our purchase. We have a new son! More

by gidesign
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter in sales!
October 15, 2020

Me encanta el servicio que dan se los recomiendo.......me ayudo Alvaro el Guero me tuvo mucha paciencia y se lo agradezco 😘😘😘😘😘😘😉😉😉😉😉😉am so happy More

by loveu4everw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro el Guero , Rodrigo Mancilla, Alex Klaumenzer
October 14, 2020

Jimmy Molina the service advisor was excellent however 10~15+ sales people or staff in the sales floor/showroom/waiting area showed disregard for COVID19 6' distance rules. Way too many sales and staff More

by gaghahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Molina
Oct 19, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We take COVID seriously, and have procedures in place for your safety. If you see otherwise, we'd like to learn the details ASAP. Please reach out to a member of our team, Mike, directly at 562-234-6488 Regards, Russell Westbrook CDJR

October 13, 2020

Excellent service. Payman exceeded my expectation on the completion of service and time. Got the service and car wash completed before I thought it would be done More

by tariq.shaikh.35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Spend a lot of money in service asked if they could wash the car one car was brought to me it was filthy dirty I asked the boy that brought the car can he wash the car and he tells me I don’t have time turn More

by Bsbabfriday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2020

Notwithstanding the inconveniences of the present pandemic Benny, in the service dept., was welcoming and tried to be as helpful as much as possible. He was responsive to my needs. More

by Odion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
October 10, 2020

Took 22 month old (30,000 miles) Ram 1500 for service to resolve grinding noise in sharp turns. Determination that the rear differential needed replacement took 5 days. During the process I kept checking fo More

by gaskidmore
Recommend Dealer
No
Employees Worked With
Hector Herrera
October 09, 2020

I waited the amount of time I was told it would take. Everyone is courteous. Even made me coffee. Waiting area is clean and comfortable. More

by witchywoman_1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer
October 09, 2020

I been having the same problem with my vehicle and service seems not able to fix a squeaky noise on my passenger chair and it’s been in the shop 4 times for the same issue! Terrible service ever!! More

by jazminedelgado94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector
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