Van Nuys Chrysler Dodge Jeep Ram

I’ve gone to the dealership for maintenance on my relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the p relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the prices they charged for services against a mechanic I know for a long time and trust and they check out. Slightly above market average but well within range of normal, especially considering that they are liable and must warranty their work as a dealership. More recently I had an issue with my truck that put it out of commission for a long time and was very frustrated that I was without a loaner or rental vehicle for 2 weeks before it got solved. At first I was mad and disappointed dealership and its employees, but then came Michael Gonzalez. He’s the customer relations manager, and he helped me out and went above and beyond the call of duty by giving me his own company Jeep Grand Cherokee to drive home with immediately and went to work on getting me a replacement truck. Then he even pulled through on that! Got me a temp replacement that’s even better than my own. Overall I’m very happy with my experience at Russell Westbrook Chrysler Jeep Dodge Ram, especially because of the efforts and care of Michael Gonzalez. More

Great service.. honestly I have recommended people to you location especially the sales person was respectful from last visit but also from sales to finance it was a great experience . Thanks to ceaser location especially the sales person was respectful from last visit but also from sales to finance it was a great experience . Thanks to ceaser More

op·por·tu·ni·tyNouna set of circumstances that makes it op·por·tu·ni·ty Noun a set of circumstances that makes it possible to do something. I’ve been rejected from 13 different dealers in the pass 4 ye op·por·tu·ni·ty Noun a set of circumstances that makes it possible to do something. I’ve been rejected from 13 different dealers in the pass 4 years due to having terrible credit I messaged Jonathan just to get information on a car and I told him I had a credit scored of 57, I didn’t have a license, and only had 500 downpayment. He didn’t asked me forgot non of that all he asked me was for an opportunity. On my way to the dealer I was looking to see what buses would take me back home, I left from the dealer with a car. Jonathan you are a man of your word. More

I am very excited with my purchase. Dealer helped me out get close to my monthly payments I wanted. Very nice and friendly sales person. Only thing I wasn't too happy was that I purchased a new car but inte get close to my monthly payments I wanted. Very nice and friendly sales person. Only thing I wasn't too happy was that I purchased a new car but interior had a lot of dirt everywhere from the floor to seats to the arm rest of the doors. Also had minor scratches, luckily danna Mohammed help me out and said it will be taken care of. 4 out of 5 stars. More

The whole experience was great. Thank you for your time and efforts.mo and Bob did a great job with meeting my needs in buying and transport and efforts.mo and Bob did a great job with meeting my needs in buying and transport More

I called to make a reservation for a recall notice. Dropped off the car for the repair oil change and tire rotation. Left the car for 1.5 days. Upon pick up found out the recall notice part was not in Dropped off the car for the repair oil change and tire rotation. Left the car for 1.5 days. Upon pick up found out the recall notice part was not in stock and the repair was not made. No call nothing was made to advise me of this. Now have to take the car back again when the part becomes available. Was specifically told the part was in stock to do repair More

The dealership was great. It was my first time using them as I just moved from Chicago to LA. All in all a nice group of employees. them as I just moved from Chicago to LA. All in all a nice group of employees. More

Very talented salesmen and management. They helped make my purchase easy and worries free. The floor manager Sako was very knowledgeable and friendly, made the process smooth and quick. I recommend this d my purchase easy and worries free. The floor manager Sako was very knowledgeable and friendly, made the process smooth and quick. I recommend this dealership. More

Thank you AL for your time and service .. if you guys want to get a car or not feel rushed or pressured go with him. We were there for a while and he was patient !! want to get a car or not feel rushed or pressured go with him. We were there for a while and he was patient !! More