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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,326 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,326 reviews
September 22, 2020
Horrible experience. I wish I’d read the Yelp review b4 I ever steeped foot in this place. I would recommend this place to my worst enemy.. And their response to my review further shows their lack of profess ever steeped foot in this place. I would recommend this place to my worst enemy.. And their response to my review further shows their lack of professionalism. Posting my score publicly. Yeah this is definitely turned into a legal fight now. More
by Andrelatrelle
Verified CustomerEmployees Worked With
Mohammad Zaman 5 Stars, Mohamad A, 0 Stars and the finance guy 000000 Stars, Alex Klaumenzer
September 21, 2020
Searched 42 websites ,emailed 21 different dealerships. Talked with 7 different sales reps. Only one was straight up about everything to me. From the beginning Johnny was honest about pricing and the extra Talked with 7 different sales reps. Only one was straight up about everything to me. From the beginning Johnny was honest about pricing and the extras the dealership adds. On top of that they beat out every ear in price. I tried for nearly 3 weeks and happily decided to buy my new truck with Johnny at Russel Westbrook. More
by ANGELDELEON055
Employees Worked With
Mickel Sophoclis, JOhnny Briseno
September 21, 2020
Siamak was very professional and helpful. He took time to answer all our questions and guided us through the process smoothly. I will definitely recommend this dealership to friends and family in the fut to answer all our questions and guided us through the process smoothly. I will definitely recommend this dealership to friends and family in the future. More
by TARANEHB
Employees Worked With
Mickel Sophoclis, Sia Raissian
September 21, 2020
Rene was great to work with and the negotiation with his sales manager, Isabel was very fair. The finance dept was also very efficient and professional. sales manager, Isabel was very fair. The finance dept was also very efficient and professional. More
by Rick
Employees Worked With
Rene Robles, Rodrigo Mancilla
September 20, 2020
I recently purchased my vehicle from Rene at Russell Westbrook. I would definitely recommend him to family and friends. It was a great buying experience. Rene is very professional and went above in beyo Westbrook. I would definitely recommend him to family and friends. It was a great buying experience. Rene is very professional and went above in beyond for us. We are very thankful. Thank you Rene! More
by a.m0310
Employees Worked With
Rene Robles
September 20, 2020
My new vehicle was being serviced for a second time and was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’ was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’t detail when I picked up. Grease all over my hood, leather seats, and dirty floor mats with muddy foot prints. Unlike other dealership service departments who care about their customer’s property, Westbrook CJDR doesn’t use any protective barriers when they work on your vehicle, i.e. paper mats to cover your carpet or plastics to cover the seats. I highly recommend seeking service for your vehicle elsewhere. Westbrook CJDR has failed to provide top customer service and failed to uphold their promises. More
by DOCJIMENEZ09
Employees Worked With
Mike, Service Director
September 20, 2020
Great, friendly and knowledgeable service. The service was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. More
by srahimi01
September 20, 2020
Completely regretting my purchase of a CPO Jeep from this dealership that was supposed to be our family car. Only had the vehicle two weeks at the end of July, when it stalled 3 times. One of those times was dealership that was supposed to be our family car. Only had the vehicle two weeks at the end of July, when it stalled 3 times. One of those times was from the hospital after the birth of our son! Currently the car has been back in service for over 30 days, longer than we have even driven it let alone had it in our possession and they are having difficulty figuring our what is “wrong” with it. I’ve asked to be out in touch with the service manager or director, someone who can help me get my money back and make things right, and have had no luck, it seems no one wants to take responsibility for selling us a bad car. Extremely disappointing to say the least. I recommend looking elsewhere to purchase your next vehicle. More
by debbiehigby
Employees Worked With
Rayan from Sales and Payman from service
