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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,435 reviews
October 27, 2020
My jeep had a recall. Soon discovered that one My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no loaners. Complete day wasted due to a service error More
by smthymes
Verified Customer
October 27, 2020
I was not happy with the service dept. They had my car for 4 days before they called to tell me what was wrong with it. When you get there, they set-up on a text message that’s supposed to help with commu for 4 days before they called to tell me what was wrong with it. When you get there, they set-up on a text message that’s supposed to help with communication, but if you send questions through, no one ever answers them. They also started some maintenance repairs before they discussed the price with me, so I was stuck paying for something I would have not to approved otherwise. It is extremely hard to get your service advisor on the phone. It just wasn’t a good experience. More
by YG
Employees Worked With
Hector
October 26, 2020
Great guy! He helped me with my vehicle right away, did not have to wait at all. I would recommend him. He is very helpful!!! not have to wait at all. I would recommend him. He is very helpful!!! More
by hovoswebsite
Employees Worked With
October 25, 2020
I had the pleasure of working with Payman and Mike during my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. Pe my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. People really make the difference and these two individuals have sold me on the quality of this dealer. I will be gladly coming back to this dealer for future needs. More
by KHeidolph
October 25, 2020
Best dealership ever, you should come through and get cars from, good as service friendly, help you out with everything, they answer and your questions and really good , make you come out with a happy fa cars from, good as service friendly, help you out with everything, they answer and your questions and really good , make you come out with a happy face!!! More
by juniorzapata11
Employees Worked With
Drew Turner, Fred Yadkar, Bryant, zaman
October 23, 2020
I love dealing with them. They make everything fairly smooth. I would reccomend them to anyone. Even the service department is well run, even now during Covid smooth. I would reccomend them to anyone. Even the service department is well run, even now during Covid More
by MKAUTHEN
October 23, 2020
Hector was helpful, efficient, got my car back earlier than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! More
by GERRY.LAVINA
Employees Worked With
Hector
October 22, 2020
No personality. Wouldn’t make eye contact. Poor communication. I have no idea what was done to my car. When I went to pick up my car...not nice people, couldn’t find my paperwork. I was told my jee communication. I have no idea what was done to my car. When I went to pick up my car...not nice people, couldn’t find my paperwork. I was told my jeep was going to be washed. It wasn’t. I think there’s supposed to have follow up work. Who knows, never got paperwork or follow up call. More
by debbie.dechant
Employees Worked With
October 22, 2020
THIS IS A ZERO STAR RATING!I have to give 1star in THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs under warranty. Car was dropped off at 7am and was told by Hector Herrera (the "Service" Mgr) that I would get a call for an update. 430pm comes... No call from them. I call to get an update. Hector tells me that the door panel and radio display are not available. I don't know how that takes 8hrs to find out that they don't have a part available but I digress. However the problem I have with these guys is "upon inspection" it was found that I need my front brakes and rotors replaced. $4000!!! xxx? 1. I never authorized any inspection. I came in to get some parts replaced. 2. Since when does a door panel and radio display fix-it job warrant a brake inspection? 3. I had an inspection done on the brakes less than 1000 miles earlier (we are in a pandemic and I'm working from home). ALL BRAKES GREEN RATED! Now all of a sudden my brakes need replacing? I call xx. 4. My car kicks up a lot of brake dust so I actually wiped down the wheels of all the brake dust before I brought the car in. I look at the wheels at pickup... NOT A SPOT ON THEM. How are they inspecting brakes and the wheels aren't touched? I didn't even get an inspection report from them suggesting replacement or anything. Again... I call xx. They didn't check xxxx. They basically went for a complete upsell on a job they were not gonna be paid for. That is complete larceny and completely unacceptable. DO NOT GO TO THESE PEOPLE TO REPAIR YOUR CAR! At the very least question everything and sign nothing til they show you what you need. I know business is slow but you can't prey on hardworking people because you feel the need to justify a service call with a huge bill. That is just xx. More
by emmanueluche
Employees Worked With
Hector Herrera
