Van Nuys Chrysler Dodge Jeep Ram

The customer service in the service department is mediocre. Payman my service rep was great at checkin. When I went to pick up my car 4 hours later, he was out to lunch, but there were 4 other reps mediocre. Payman my service rep was great at checkin. When I went to pick up my car 4 hours later, he was out to lunch, but there were 4 other reps there and no customers, nobody bothered to help me. This has happened almost every time. More

We were very unhappy with our experience. I said i did not want the extra diagnostic charges besides the seat and we were charged. We were charged $195 to reset a warning light that firestone would have d not want the extra diagnostic charges besides the seat and we were charged. We were charged $195 to reset a warning light that firestone would have done for free. The car was returned to us over a week later and extremely filthy inside and out. The windows were rolled down and dirt covered the entire inside which is not even secure and seems to be a liability issue. We even found fast food wrappers in the car that weren't ours. I made online complaints and received no response and had to call for updates on when my car would be ready. I don't believe we will be returning to your dealership for services or for purchasing another vehicle. More

AWESOME DEAL loved the friendliness of everyone at the dealership. nate was so knowledgeable about his products and honestly made it so easy for us. will be sendin loved the friendliness of everyone at the dealership. nate was so knowledgeable about his products and honestly made it so easy for us. will be sending my friends over More

The service center is a joke. It’s virtually impossible to get anyone on the phone. When I finally did, tried to grossly overcharge me. I passed. I found a mechanic who knows how to answer his phone, is in to get anyone on the phone. When I finally did, tried to grossly overcharge me. I passed. I found a mechanic who knows how to answer his phone, is intelligent, kind, and not tying to screw me. More

If I could give less than 1 star I would the service department is complete crap..... never buy a new car ever again from Chrysler/fiat company..... no point if your warranties don’t mean anything anywa department is complete crap..... never buy a new car ever again from Chrysler/fiat company..... no point if your warranties don’t mean anything anyway.... I was basically called a liar after everything that’s happened More

Vahe was a good guy. He Kept me updated and explained it all to me in a good way. its a busy place but the manage quite well all to me in a good way. its a busy place but the manage quite well More

Required service on my new challenger. There was a screw embedded in my tire. The tire was replaced under my warranty within one day. Thanks embedded in my tire. The tire was replaced under my warranty within one day. Thanks More

Awsome customer service by Eddie. Everything I was told Awsome customer service by Eddie. Everything I was told would be done was taken care of. Also was issue a rental while my car was worked on. Thank Y Awsome customer service by Eddie. Everything I was told would be done was taken care of. Also was issue a rental while my car was worked on. Thank You! More

I felt that the communication was extremely poor and the vehicle was at your facility longer than I owned it. It’s difficult to understand why something would take so long to repair a tailgate when the firs vehicle was at your facility longer than I owned it. It’s difficult to understand why something would take so long to repair a tailgate when the first attempt should have been with new parts.I feel that the part should have been tested before it was put on my vehicle and failed and had to be re-ordered More