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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,327 reviews
February 12, 2020
Worst service I have experienced. Unprofessional. Scam.No help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD More
by Isaac
Verified CustomerEmployees Worked With
Robert Hastings, Reza Shahriar, Sahak Bedrosian, John Mejia
February 10, 2020
Worst customer service EVER I have owned at least 10 Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in servic Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in service for several days, I wouldn't get a call back even after calling 2x a day asking for an update - if you take your car in and they don't see an issue, they won't make a record of your service issue unless you pay them their diagnostic fee - I have a van that has a common v6 penstar engine, which has a ticking noise The technician denied it was an issue until I did my own research and told them that it was a common issue - Then they wanted to charge me $3600 to repair something that is a common issue and something that could have been fixed under warranty - They never took responsibility and have been giving me the run around with my car in the shop for more than 2 weeks - Chrysler/Jeep and Dodge don't care about you, they will be happy to sell you a car but once it comes to service GOOD LUCK More
by iSabu
Employees Worked With
February 09, 2020
Dealership was nice. Had a great experience buying my new car . Joseph was a very good sales person and I would definitely go back to him for another car car . Joseph was a very good sales person and I would definitely go back to him for another car More
by RODRIGUEZJROSCAR1
Employees Worked With
Joseph
February 08, 2020
Amber from sales took care of everything and made this an easy transaction. She was able to work in my price and got me in the car I wanted. I’ll definitely be coming back in a few years when I want another easy transaction. She was able to work in my price and got me in the car I wanted. I’ll definitely be coming back in a few years when I want another upgrade. Thanks again amber and Russell Westbrook Van nuys More
by ARTSILVA
Employees Worked With
Amber
February 08, 2020
By far been the worst dealer ever! Do not buy from this shady dealer! First off they tried to send me off with a new truck on Empty, then literally has to be in the shop for another 2 months cause the bran shady dealer! First off they tried to send me off with a new truck on Empty, then literally has to be in the shop for another 2 months cause the brand new radio goes out, after the next ordeal, finally pick up the truck after two months and theirs a huge scratch on the back passenger fender ! Are you kidding me you didn’t happen to mention that at all to us when we were going to leave! Next thing is they dealer kept my name on the registration Of the car I traded in! just So they do not have to pay the registration! The DMV said they are going to investigate them now for this. Mike G was no help and hung up on me, doesn’t return the phone calls and was completely rude. The truck on top of of everything wrong with it was a lemon and FCA is buying it back, I will never deal with this dealership ever again and will yelp review, google review all negative reviews with this shady dealer. Russle Westbrook should take his name off this dealer cause they are running this place horribly. More
by Dianab912
Employees Worked With
Michael Gonzales, Shadi Abdelhadi
February 08, 2020
Waited 2 hours for an oil change was told wait time would be 1 1/2 hours, was never given an update. I had to ask how much longer and He said I just have to close your invoice but couldn’t give me a wait tim be 1 1/2 hours, was never given an update. I had to ask how much longer and He said I just have to close your invoice but couldn’t give me a wait time for that. So another employee said to Him so like 10-15 minutes and He didn’t respond! So the other employee repeated the questions then He finally responded and said 10 minutes I’ll come get you.My car was ready this extra time I waited was unnecessary. The return mileage sticker was not even put on the windshield! Ridiculous! More
by CARDENASLILIA2
Employees Worked With
Hector
February 08, 2020
Need to get better advisors , poor in communication and very rude, tech very helpful had to go my way to speak to them I appreciate there help , but never going back to this dealership very rude, tech very helpful had to go my way to speak to them I appreciate there help , but never going back to this dealership More
by Yurdireyes15
Employees Worked With
February 07, 2020
Worst service everI lease 2weeks ago Still I didn't get Worst service ever I lease 2weeks ago Still I didn't get extra key Floormat, owners manual I'm still waiting All respond very slow & no friend Worst service ever I lease 2weeks ago Still I didn't get extra key Floormat, owners manual I'm still waiting All respond very slow & no friendly More
by Biwak0415
Employees Worked With
Julio Rodriguez
