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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,327 reviews
January 31, 2020
Great customer service by ALAN I was able to get great customer service by ALAN at the service desk he was very friendly and delivered my car on time will no hassle and friendly smi I was able to get great customer service by ALAN at the service desk he was very friendly and delivered my car on time will no hassle and friendly smile More
by GUAPOE001
Verified CustomerEmployees Worked With
ALAN
January 31, 2020
I want to thank David in sales for helping me out in getting into my dream car the Jeep Grand Cherokee and the best price ever. Thank you so much getting into my dream car the Jeep Grand Cherokee and the best price ever. Thank you so much More
by Valery
Employees Worked With
David , Andres Rocha
January 31, 2020
I always wanted a dodge charger so me and my dad when to Russell westbrook and David approached me when we arrive and show me alot of different colors of the rt I want. Thanks for getting me into the car I Russell westbrook and David approached me when we arrive and show me alot of different colors of the rt I want. Thanks for getting me into the car I always wanted More
by Jimenez
Employees Worked With
David
January 31, 2020
Miscommunication 2001 Dodge Durango towed in Sunday Jan. 26. I reported the car stalled, wouldn't restart. When it restarted the engine surged like I was pumping gas 2001 Dodge Durango towed in Sunday Jan. 26. I reported the car stalled, wouldn't restart. When it restarted the engine surged like I was pumping gas pedal which I wasn't and stalled again. Tow truck driver got it to start, idle and run but I took it in anyway. I reported all the above, service writer wrote Customer says check engine light is on. 4 days later they got to looking at it. Report: It needs 2 sensors, $1,100. I said that's what the car is worth. He said he can work with me but the parts are $500 each. I checked on line: $32 each. When I picked up car his written estimate was $400+/-. More
by STENS3
Employees Worked With
Eddie Gabrielyan
January 31, 2020
Westbrook Jeep Dodge Ram I was finally able to get the Scat Pack Charger I have been waiting for and for the same payment I was paying before on a 2016 Lexus. He took his time I was finally able to get the Scat Pack Charger I have been waiting for and for the same payment I was paying before on a 2016 Lexus. He took his time and explained everything well and that's rare when you go to the dealer. Go see him for your car needs he's the ONE. More
by rich
Employees Worked With
JOhnny Briseno
January 31, 2020
Very happy with provided by Benny service, he was very professional and helpful. Recommended service package which I purchased. Definitely will be bringing my jeep back here for service. Thank you Benny! professional and helpful. Recommended service package which I purchased. Definitely will be bringing my jeep back here for service. Thank you Benny! More
by gugojan2007
Employees Worked With
Benny
January 29, 2020
Horrible customer service Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us th Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us that a loaner would be available when we brought the car in and Hector would help us. I have worked with Hector in the past and he was helpful. When bringing in the car, Hector had no idea about the appointment or loaner. He called Isabella and she had no recollection of our conversation. The other service agent sitting next to Hector said she would call me when a loaner is available and we haven't received a call yet. It's not easy to make my way to the dealership and this was a waste of time and extremely frustrating. Reaching out to Mike the manager hasn't help since he doesn't return any of our calls. This is not the first time we have had customer service issues with your dealership. I dealt with Fabian in the past and it was a nightmare, but I didn't report it at the time. Also, Mike didn't return my calls then. Needless to say, I will not be recommending Chrysler to anyone who asks me, especially dealing with Russell Westbrook on the sales and service side. Other than these issues with the car, we have been enjoying it. Unfortunately, this will be our final Chrysler since customer service and dealing with these issues should be a priority. More
by sfv123
January 29, 2020
I am NOT happy with this service. 1. I told the service I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to spend extra time going to COSTCO TIRE CENTER to adjust by myself. I am not sure if the technician used AIR or NITROGEN 2. The parking brake handle has been broken. I need this message to be sent to the service manager. I called service manager, Mike and general manager, Zacke? and received no call back. I wanted to call Mr Russell Westbrook but I don't have his number HENOCH PITTA More
by GENTLESANXP
January 29, 2020
Great Service Fabian was great to work with. He gave me his cell number, and that allowed us to communicate easily and quickly via text. Answered all my questions Fabian was great to work with. He gave me his cell number, and that allowed us to communicate easily and quickly via text. Answered all my questions. Got the car assessed earlier than promised. More
by bhelfing
Employees Worked With
Fabian
