Van Nuys Chrysler Dodge Jeep Ram

Very responsive and courteous despite work overload. Took care of transportation back and forth which is greatly appreciated given wait time can be extensive. Have been a customer for a long time with no iss care of transportation back and forth which is greatly appreciated given wait time can be extensive. Have been a customer for a long time with no issues or complaints. More

Amazing service , I am completely happy with all the help they provided they helped me find exactly what I was looking for with a great deal . Thank you . they provided they helped me find exactly what I was looking for with a great deal . Thank you . More

Poor after Sales Service Extremely disappointed and unsatisfied with after sales services!!! I leased the Dodge Charger on Nov 12,2019 and I was told to come pick up the spare Extremely disappointed and unsatisfied with after sales services!!! I leased the Dodge Charger on Nov 12,2019 and I was told to come pick up the spare key on Nov 15th but I couldn’t make it on that day due to work so went on Nov 16th. Joshua Alvarado was the sales person and he refused to give me the key and told me (with an attitude) to text him to schedule an appointment. I texted him a couple of times to schedule an appointment but he never responded to my texts. I went to the dealership at least 5 times. Every time I went, they made excuses like “can you reschedule the appointment or the guy who programs the key to the car is not here” so upsettingly I rescheduled. When I went back on my scheduled day, they said “the person who programs the key isn’t here so we can’t give you the key” even asked Josh and Rodriguez to let me speak with the Dealership manager but they insisted on a reschedule. They even double charged me on the down payment. They took a check from me and took my credit card details as backup but charged card AND deposited the check. I called the dealership to tell them I was double charged, they told me to come by so they can reverse one payment. When I got there, I was told that the finance manager was not in and for me to come back. Ultimately I have to call my bank to fix it. Also, when I got the car, it was dark out so I didn’t realize that there were a few scratches on the hood. I called about the scratches and was told to make an appointment so they can buff them out. I have been calling to schedule an appointment but nobody answers or calls back. THIS PLACE IS RIDICULOUS! They take your money and have no customer service beyond selling you a car. I deeply regret leasing from this place. More

My experience at this dealership was amazing ! They were extremely helpful and the process for financing was unbelievably quick. The digital paperwork made everything so much easier. Michael the finance man extremely helpful and the process for financing was unbelievably quick. The digital paperwork made everything so much easier. Michael the finance manager and Michelle from the internet dept were fantastic and provided me with exceptional service. I More

Great customer experience! Thank you Julio for everything. Thank you for working all the way to get us into my Jeep Grand Cherokee. It was worth the wait, I love my new ride my Thank you Julio for everything. Thank you for working all the way to get us into my Jeep Grand Cherokee. It was worth the wait, I love my new ride my daughter loves it too. ;) More

Might have been the best dealership experience I've had. Great experience, fantastic to deal with. Very accommodating and Steve was very helpful throughout the entire process. Got the exact car we wanted for Great experience, fantastic to deal with. Very accommodating and Steve was very helpful throughout the entire process. Got the exact car we wanted for a very good deal. More

Buying of a new vehicle Show Rm. was clean, the bathrooms where clean, employees where considerate and checking if they could get you something to drink. But, the hip hop mus Show Rm. was clean, the bathrooms where clean, employees where considerate and checking if they could get you something to drink. But, the hip hop music is about 25 disciples over the top, enough to drive you outside to the cold or down the road. More

Most of my concerns was resolved. Benny order new keys and faulty parts for replacement. However, the main concern I have with the vehicle haven’t been resolved. There is still wind noise leak in to the c and faulty parts for replacement. However, the main concern I have with the vehicle haven’t been resolved. There is still wind noise leak in to the cabin of the vehicle even they changed new weather shield from passenger’s door. Might need to bring it back in. More