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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,324 reviews
September 07, 2019
My experience at Russel Westbrook was amazing! From the moment I showed up everyone was extremely friendly, what i admired most was that the sales people were not pushy. They had a very positive at From the moment I showed up everyone was extremely friendly, what i admired most was that the sales people were not pushy. They had a very positive attitude and the fact that they didn’t push me into buying a car right away set them aside from all the other dealerships. They allowed me to take my time to make sure I was picking the right car. They were also extremely helpful when it came to the actual car payments and worked with me to find the most comfortable plan for me. Chris (sales man) , (Andres, and all the other members from financial and other departments) were extremely nice. My experience was what made me want to buy a car from them. Customer service is so important to me and I can vouch and recommend my friends and family there. More
by GOMEZHEIDDY
Verified CustomerEmployees Worked With
Chris V.
September 07, 2019
Overall good experience Salesman Pouria Deilamy was very friendly, helpful, and diligent, and worked very hard to find a color / trim level we wanted (Ram) -- within their ~3 Salesman Pouria Deilamy was very friendly, helpful, and diligent, and worked very hard to find a color / trim level we wanted (Ram) -- within their ~3 storage lots. Disappointed they didn't have the specific truck advertised on the web (that attracted us): we wound-up buying a higher-priced trim package -- which we like -- but would have been disappointing had we been stuck at our price point. At crunch / negotiation time: we got various stories re the warranty detail, and the "minimum add-on's" we had to buy to get all the various discounts etc. (Industry wide: we wish clear pricing and terms could be stated -- on the web, on the phone, and at the dealership. On that topic: Before finding Westbrook CDJR for this truck, we had an AWFUL experience at the CDJR dealership we had purchased from before, in Huntington Beach.) The contracts gent was also a real pro. Pouria and other folks worked late into the night to deliver us the truck that same night. Re the truck (new-design Ram 1500): we had one anomaly in which the 4 rear license plate LED lights would NOT turn off, but that finally cleared after a couple weeks.) Gorgeous truck! More
by JOE_R_99
Employees Worked With
Pouria Deilamy
September 07, 2019
Bad Experience Organization was bad. Had requested a loaner/rental in advance. Dropped off and and no car available with enterprise partner not open yet. Offered an Organization was bad. Had requested a loaner/rental in advance. Dropped off and and no car available with enterprise partner not open yet. Offered an uber to work and another back to pick up a rental. When offered the above i asked if they needed the car overnight and was told yes. It was done the same day. Normally a great surprise but wouldn’t have wasted my lunch coming back for a rental had i known. Came to pick my car up and the dept was a zoo. Someone other than my advisor got my car and handed me a receipt. No “inspection results” provided. Car comes around and has had a terrible “wash” that left it looking worse than it started. Honestly - just dont do it if this is the outcome. The worst part? Later realizing half the contents of my center console are under my drivers seat instead of in the console where i left them. Also was not happy the bag of coins for meters had been emptied out for me. More
by Aaron
Employees Worked With
Dont know.
September 07, 2019
Just come prepared Fair to mediocre experience. Seems pretty disorganized. Took two days to find the car advertised on their website to appear at the dealership. Haggle Fair to mediocre experience. Seems pretty disorganized. Took two days to find the car advertised on their website to appear at the dealership. Haggled just to get to advertised price! What?? More
by homehunt
Employees Worked With
Michael Gonzales
September 06, 2019
Great Job Oscar and the rest of the staff who helped me were amazing. The guy who helped find a bank for me and the guy who in finance who did all my paperwork! Oscar and the rest of the staff who helped me were amazing. The guy who helped find a bank for me and the guy who in finance who did all my paperwork!!!! Bad with names but all 3 get a perfect 10 More
by jameeldavis0
Employees Worked With
Oscar Sanchez
September 06, 2019
Customer progress on vehicle So i left the car on weds at appointment time 930 am ...i ok the service work on vehicle....but adviser i feel didnt even keep in the loop of progress So i left the car on weds at appointment time 930 am ...i ok the service work on vehicle....but adviser i feel didnt even keep in the loop of progress on my vehicle.....i wasnt informed on how long the service was going to take .and i called 2 times for status on my vehicle ........ no adviser called til close to closing time .... i dontknow he was new ,but i been use this dealer before it was westbrook dodge .... More
by benflorez24
Employees Worked With
Benjamin N
September 05, 2019
Couldn’t ask for a better experience! Team at Russell Westbrook was wonderful to work with. Very straightforward and honest with negotiating the price for both my new Grand Cherokee and my Team at Russell Westbrook was wonderful to work with. Very straightforward and honest with negotiating the price for both my new Grand Cherokee and my trade. No high pressure sales-just made me a fair offer, gave me time to consider it and ultimately get the process completed. My sales person Osiel Ramirez was terrific. Highly recommend both Osiel and Russell Westbrook CDJR. More
by MAV7220
Employees Worked With
Julio Rodriguez, Osiel Ramirez
September 05, 2019
Car fixed in 1 day. Great service I keep going to the same dealership for a reason - reliable service. My brake leveler went out and needed to be replaced. Zach took care of my car qui I keep going to the same dealership for a reason - reliable service. My brake leveler went out and needed to be replaced. Zach took care of my car quickly and I got it back next day. More
by ikrinitskiy
Employees Worked With
Zach
September 05, 2019
Amazon y dealer This is the best experience to buy a car thaks Cesar and Andres for the help I recommended for the family you can play basquet the salesman are friend This is the best experience to buy a car thaks Cesar and Andres for the help I recommended for the family you can play basquet the salesman are friendly More
by VELEZJOAN909
Employees Worked With
Cesar Cortez, Andres
September 05, 2019
Maintenance for my car My car had been giving me issues as far as stalling. When I told Oscar I live a good distance away and don’t have time to go to enterprise to get a lo My car had been giving me issues as far as stalling. When I told Oscar I live a good distance away and don’t have time to go to enterprise to get a loaner car after I drop off my car he assured me that there will be a rental here waiting for me as soon as I arrive. He was very attentive and helpful. Great communication at all times. More
by melodynazar
Employees Worked With
Oscar Sanchez
