Van Nuys Chrysler Dodge Jeep Ram

Inappropriate Comments Our salesperson, Pouria, when I was asked what my monthly income was stated “wow, it sure must be nice.” So incredibly inappropriate. I was appalled Our salesperson, Pouria, when I was asked what my monthly income was stated “wow, it sure must be nice.” So incredibly inappropriate. I was appalled. Credit manager commented when I declined the extended warranty — “well I guess you will never need repairs“ and “so you are going to pay for your repairs yourself?” In a condescending tone. Lastly, after taking over 3 and 1/2 hours when we had a written deal before we walked in the door we inquired how much longer was it going to take. Our salesperson, Pouria, stated “as soon as I can get you out of here I can go sell another car, so we are in the same boat.” Absolutely unbelievable. I will never purchase a car from this dealership again nor would I ever recommend it. More

thank you for a painless experience thank you Oscar for your professional work ethics. thank you see you next service. already recommended to a friend. Oscar explained all aspects of my thank you Oscar for your professional work ethics. thank you see you next service. already recommended to a friend. Oscar explained all aspects of my cars services to me. More

Great service I had a great experience dealing with Russell Westbrook van Nuys. The service team went the extras mile to make sure I was satisfied. My experience wi I had a great experience dealing with Russell Westbrook van Nuys. The service team went the extras mile to make sure I was satisfied. My experience with the service received will make this my home dealership. More

Always great service I have been going here for years and consistently get great service at a reasonable price. I love that they send you texts with updates and you can r I have been going here for years and consistently get great service at a reasonable price. I love that they send you texts with updates and you can respond back. More

Amazing staff look for Jesse great salesman Came in after miserably being let off from Chevrolet of Buena Park I was not expecting such a great service i told them exactly what I wanted and afte Came in after miserably being let off from Chevrolet of Buena Park I was not expecting such a great service i told them exactly what I wanted and after a few offers we both came out with a deal we were both happy with 😎 More

A Diamond among rocks When so many mechanics are out for the quick buck, and the client is more of an after thought, Russel Westbrook dealership/service is by far a place o When so many mechanics are out for the quick buck, and the client is more of an after thought, Russel Westbrook dealership/service is by far a place one can go with the trust that you will be dealing with “people” not salesmen. I take that back, Oscar sold me on the fact the repair could take up to 2-3 days, in reality it was done no more than 5 hours later, he is one heck of a salesmen I will be buying from again. Thank you to such a great work methodolgy and having the personality of, well a person not a business trying to make the quick buck off of a need, our transportation More

Forget West Valley Dodge- come to Russel Westbrook ever since the west valley jeep closed down, the dodge across the street took over all the mopar service work. they couldnt be more ill equppied to h ever since the west valley jeep closed down, the dodge across the street took over all the mopar service work. they couldnt be more ill equppied to handle their original workload let alone jeep customers. I went there looking to have them check on a code. West valled dodge said they dont do those types of things on the weekend. I called Russel Westbook Jeep and asked if they look at engine issues on weekends and they do. not only that they're open until 7pm. this is unheard of with service depts. I came in with my mopar service contract and it was night and day compared to west valley dodge. the setup a rental car for me and kept in contact. they're doing what service departments should be doing. More

Good service I didn’t have to wait. The manager himself help me. He is a real people person. Too bad I lost my best guy Hector Gonzalez. I didn’t have to wait. The manager himself help me. He is a real people person. Too bad I lost my best guy Hector Gonzalez. More

Easy to work with I was very pleased with how easy Russell Westbrook CDJR was to work with. We've had several poor car buying experiences in the past, so I was not exp I was very pleased with how easy Russell Westbrook CDJR was to work with. We've had several poor car buying experiences in the past, so I was not expecting much, but I left with my new car feeling pretty good. Nobody tried to hard-sell us and I never felt like I was being taken advantage of (some dealerships are so slimy!). If I'm in the market for another Dodge, which I may not be since they run forever, I will definitely come back here! More