Van Nuys Chrysler Dodge Jeep Ram

Great Experience They worked very hard to get me what I wanted. I felt like they really cared about my concerns and my happiness. My sales person, Rene Robles was wond They worked very hard to get me what I wanted. I felt like they really cared about my concerns and my happiness. My sales person, Rene Robles was wonderful. I highly recommend visiting this dealership and Rene. More

Awesome experience Great service, helped me get into the vehicle that I wanted while working with my situation. Showed me numbers that I was looking for in order to save Great service, helped me get into the vehicle that I wanted while working with my situation. Showed me numbers that I was looking for in order to save. More

Oil change Customer service was a bit awkward. Employees were speaking in foul language. Didn't seem happy. The person who helped me initially had a problem fi Customer service was a bit awkward. Employees were speaking in foul language. Didn't seem happy. The person who helped me initially had a problem finding my warranty. I asked if he could call where I bought my warranty and he said no. He said I had to pay for the service and then asked for a refund if I wanted it done. I proceeded to call myself to find an answer about my warranty. Found my answer in less than 5 minutes. Something your employee could have done. More

Wow!! This was my first car purchase. I have never been so pleased with a car dealership service in my entire life. Vianne was not only helpful, but kind. S This was my first car purchase. I have never been so pleased with a car dealership service in my entire life. Vianne was not only helpful, but kind. She worked with me to help get the car of my dreams. If I could do it all over again I would. More

Had wait 4 days for update. So I drop off car early in week. I was told I could drop off sundays. My appointment next day. I had work. So Sunday was good. I’ll give them a day t So I drop off car early in week. I was told I could drop off sundays. My appointment next day. I had work. So Sunday was good. I’ll give them a day to check vehicle. Tuesday I called no reply. Wednesday called no reply. Finally speak to supervisor. Thursday was told he will call back later that day. Never happens. So Friday after being hold 30 minutes. Line hangs up. I called again and finally my service advisor finally answers On Friday days later.. He finally tells me we replace camera. They will have to order new stereo. Ok. I have to bring back when arrives. Pick it up saturday morning. Just come find a dent on my car. I love this dealer place. But hopefully was just small mis communication issue. I’m a calm person i don’t get mad. Just want updates after two days. This was all factory issues. I was not even given car to use in mean time. More

REALLY Difficult to get good service at this place There are signs that it is turning around, I credit Customer Relations Manager Mike Gonzales with this, but they've got a long way to go. There are signs that it is turning around, I credit Customer Relations Manager Mike Gonzales with this, but they've got a long way to go. More

Excellent service The salesman, Sahak, was very helpful and courteous, he answered all of my questions and worked very hard to get us the best deal possible. Very happy The salesman, Sahak, was very helpful and courteous, he answered all of my questions and worked very hard to get us the best deal possible. Very happy with my new car. More

Poor Customer Service Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home a Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home and ended up sitting in my driveway with its flat tire, cost me $120. More

Jeep Wrangler. El servicio al cliente excelente, ambiente agradable y relajado , bastante preparados los vendededores en el conocimiento de los vehículos, Gracias a El servicio al cliente excelente, ambiente agradable y relajado , bastante preparados los vendededores en el conocimiento de los vehículos, Gracias a Óscar y a su equipo de finanzas por hacer posible la compra con las especificaciones que solicite de manera rápida y sencilla . En definitiva la atención al cliente es lo básico en este dealer, también recomiendo el servicio de reparación el cual me sirvió de mucho por mí anterior vehículo el cual desafortunadamente no compre en Russell sino en otro dealer More

wait was to long and the price was very expensive. Waiting area for customers should provide more for the customer insttead of purchasing every food item. we are already spending alot for parts and l Waiting area for customers should provide more for the customer insttead of purchasing every food item. we are already spending alot for parts and labor we should be treated with some benefits too. More