Van Nuys Chrysler Dodge Jeep Ram

Does not honor advertised prices Came to this dealership to take advantage of the Mopar special of 3 oil changes for $99. They would not honor the price and instead would only sell m Came to this dealership to take advantage of the Mopar special of 3 oil changes for $99. They would not honor the price and instead would only sell me 2 oil changes for $89. Waited almost three and a half hours for the oil change and they forgot to replace my headlight. More

Excellent, very friendly, trustworthy! Rene is the man to talk to If you ever looking for a new vehicle!! Process was smooth and easy, he is outstanding guy, this is my 3rd car I bought for Rene is the man to talk to If you ever looking for a new vehicle!! Process was smooth and easy, he is outstanding guy, this is my 3rd car I bought form Rene. More

Great Service Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see if you need anything and when your vehicle will be ready. Only thing that doesn't make this a 5 star is the lack of care they had when handling my car. No scratches or anything drastic but I saw a bunch of dirt smudges and finger prints on my car. Its not like I had a car wash right before but I would've appreciated a rinse or a quick exterior wash for the amount I paid! Hard to get any complimentary service now in days, but whatever. All the guys there are super helpful.... to women. More

Rude customer service. New electrical problem after. Upon arriving five minutes early for my 8:30am appointment my designated customer service guy, Oscar was no where to be found. There were two other pe Upon arriving five minutes early for my 8:30am appointment my designated customer service guy, Oscar was no where to be found. There were two other people working the desk and they didn't help me. I patiently waited. Oscar finally arrived late, maybe at 8:45am, possibly later. No apology, not that I needed one. That was fine, I just wanted to drop my car for the Jeep diesel recall. He proceeded to take care of me with zero care and no hospitality. I don't ask for much, but I do know what good, even decent customer service looks like. I run my own business. Ideally you would make the customer happy to be there and try to work with them. Show effort to hear their concerns and requests. I felt he was rude and short. Simply didn't care. I also didn't appreciate being called 'Boss' and 'bro.' Unprofessional. When I came back to pick up my car he did step it up a little his customer care by actually looking me in the eyes and attempting to address my concerns. I picked up my car and drive home. The next day a warning light on my dash which has never come on came on. I called Oscar and he had the same unhelpful attitude. Basically saying if have to pay to get it checked out and pay to get it fixed once they found what was wrong. I came in to get a recall fixed, left with electrical issues that I now have to pay to get assessed????? Ridiculous. And they supposedly ran a full inspection on my car while they did the recall. Shouldn't this have been noticed when they did it? I ended up taking over an hour of my day that day to personally drive back to the dealer and speak with the manager Mike. He was very helpful, haver me his card. I used to go to West Hills Jeep for service and they were amazing. Took great care, made me feel stoked to be there and got the job done without extra charges. My first impression with the Russell Westbrook dealer was not good. I won't be going back for new services but I'm hoping they take care of this issue they caused for free. More

Oscar Gallegos is a gem! Russell Westbrook CJDR handled my very arduous repair situation amazingly well and, specifically, Oscar is a gem and went above and beyond to make thi Russell Westbrook CJDR handled my very arduous repair situation amazingly well and, specifically, Oscar is a gem and went above and beyond to make this difficult time go smoothly. Oscar was communicative, friendly, and stayed on top of every detail. I will definitely go back to Russell Westbrook CDJR for all of my service because of Oscar Gallegos! More

Awesome! Excellent service every step of the way, I love how the atmosphere when you walk in is very friendly. Lily Paz is the best salesperson ever! She is ve Excellent service every step of the way, I love how the atmosphere when you walk in is very friendly. Lily Paz is the best salesperson ever! She is very friendly and attentive to all your needs, if you ever need help look for Lily she is wonderful and very patient! You never feel any pressure at all with Lily she is very comprehensive. Mirna was very polite and very informative such a sweet person ! Thank you to everyone involved ! You guys are awesome ! More

Great sales team, great deals Overall a great experience. Josh Rios helped me out choosing the car I wanted and was eager to explain to me the specs on the vehicle and compare it t Overall a great experience. Josh Rios helped me out choosing the car I wanted and was eager to explain to me the specs on the vehicle and compare it to others. He was quick to let us test drive and truly feel the power of the car. He had a great positive attitude and was extremely welcoming and a great host. The finance personnel that helped us with the contracts, insurance, and additional warranties was very good at explaining the different warranties and packages Mopar offers. He was very easy going and was very leveled with us. He told it how it was, what he recommended, and even helped us stay within our budget. Overall a great experience, great deals if you’re financing the cars, and great staff. Will definitely be recommending and returning once my lease is over. More

2019 Jeep Cherokee Limited X Less to do with the dealership and more to do with Julio. The man was amazing. Patient, knowledgable, and most importantly easy to deal with. Buying a Less to do with the dealership and more to do with Julio. The man was amazing. Patient, knowledgable, and most importantly easy to deal with. Buying a new car is never an easy thing and can certainly be stressful, however it was a pleasure dealing with him. Julio made the whole process painless and I couldn't be happier with my purchase! More

Best customer service In the world I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And resp I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And respectful when you take your vehicle for service. More

Awesome people here! First of all, thank you Robert and Joshua. These two guys was helping me out to make my and my wife's decision. Joshua was really friendly and gave First of all, thank you Robert and Joshua. These two guys was helping me out to make my and my wife's decision. Joshua was really friendly and gave me lot of information. Also, Robert came to us to make right decision. Thank you guys!! More