Van Nuys Chrysler Dodge Jeep Ram

Lack of communication I brought my Renegade in because the air conditioning was not working. My Jeep was in their service department for 1 month. During that time no one re I brought my Renegade in because the air conditioning was not working. My Jeep was in their service department for 1 month. During that time no one reached out to tell me what was going on with my Jeep. I would have to contact them to ask what was going on. I would receive a very short answer that “your Jeep was not ready. “ I asked why, their reply “condenser” and that’s it. So I waited. Finally after a month I contacted them again asking the status of my car. I did not receive a reply. The next day I received a call saying my car was done and I could pick it up. Overall I have to say their communication is terrible. More

Handled my problem when other dealerships failed I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships an I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships and they failed to resolve the issue. Benny immediately got his manager Mike to help me when it was apparent that the issue was difficult to solve and needed management attention. Mike quickly resolved my problem to my complete satisfaction. Thank you! More

Excellent customer service Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expec Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expected the repair to take several days, but Zack called me in the evening of the same day that I dropped my car off, to tell me it had been repaired and my Jeep was ready to be picked up. This was my first time at the Russell Westbrook dealership, and even though it is located about 18 miles away from me, I fully intend to return for any required service. More

I will never buy another car or take a car for service again You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work More

Oscar WAS GREAT! The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. More

Great experience Julio was very helpful in helping us lease a new car. He spent time taking us to see all the models we wanted to see and stayed with us until we finis Julio was very helpful in helping us lease a new car. He spent time taking us to see all the models we wanted to see and stayed with us until we finished the lease process. He was knowledgeable and easy to work with. More

Great service Mario was great, very friendly and informative in regards to the vehicles sold there. Staff was friendly and dealer was very clean. Mario and staff wi Mario was great, very friendly and informative in regards to the vehicles sold there. Staff was friendly and dealer was very clean. Mario and staff will work with you to make a deal happen. More

Excellent Personalized Service Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respe Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respected. More

Very Pleasurable Experience I located the car I was looking for online. I made an appointment and went to the dealer. The internet sales manager assigned a salesman, Juri, to ass I located the car I was looking for online. I made an appointment and went to the dealer. The internet sales manager assigned a salesman, Juri, to assist me. He located the car immediately and took me for a test drive. We agreed upon a sales price and then proceeded with the finance associate. The paperwork was done expediently and efficiently utilizing the state of the art electronic technology. The car was prepared quickly and I was on my way. Great experience. I will definitely use them again. More

Great! Nice! Helpful! Courteous! Genuine! Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. More