Van Nuys Chrysler Dodge Jeep Ram

Great Experience All the people are so friendly and helpful. They were able to find the car that I specifically wanted and gave me a great deal. All the people are so friendly and helpful. They were able to find the car that I specifically wanted and gave me a great deal. More

Excellent customer service. Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all f Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all for your help. More

First time buyer !!! Mirna did an awesome job, taking her time explaining everything especially the minor subjects. Definitely will recommend going there to my colleagues Mirna did an awesome job, taking her time explaining everything especially the minor subjects. Definitely will recommend going there to my colleagues and friends. Thank you. More

Wonderful and simple. This guy named Oscar Sanchez was the best, he gave me an awesome service, he explained every question I had and I felt like home with him, so comforta This guy named Oscar Sanchez was the best, he gave me an awesome service, he explained every question I had and I felt like home with him, so comfortable when buying my car. Everyone felt like family. More

Great costumer service and professional car service Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working pre Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working prefectly More

No call back I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text m I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text me back. I stopped in w my fiancé to look at a car and when I stopped by his desk he was like oh your car is done. I asked him when someone was going to call and tel me that. More

Great experience Very busy dealership, but very attentive staff. Julio greeted us no more than a couple minutes of looking around. No pushy atmosphere. By far the best Very busy dealership, but very attentive staff. Julio greeted us no more than a couple minutes of looking around. No pushy atmosphere. By far the best experience I’ve had car shopping. More

New purchase of Ram truck My wife and I had been in the market for a new truck but were undecided of the model and amount we wanted to spend. After several disappointments wi My wife and I had been in the market for a new truck but were undecided of the model and amount we wanted to spend. After several disappointments with the unprofessionalism from other sales personnel's car dealership on Van Nuys boulevard, we arrived at Russell Westbrook dealership to look at the Dodge Durango and Ram trucks. We were welcomed with the upmost respect and professionalism by Michelle and helped us through our decision making process on the vehicle that we ultimately purchase. Michelle and Rodrigo worked diligently to get us the truck we wanted and ensured we were completely satisfied with our selection, More

Very frustrating and disappointed. Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Ca Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Called again and they acted they could not hear me. Then customer rep answered and told me if I wanted a status of my car to go in person. What do we have phones for? I asked for her name and refused to give it to me. I had to go in person to try to get my car. They said it would be ready on a day, but called me that same day and ruined my plans. There’s no consistency, no communication skills in this dealer. I arrived home and realized they damaged my hood latch release wires. I spent an additional day trying to resolve that issue. Alex was caring and polite, but when trying to get an update, same thing happened, waited or got passed around. I would not be going here again. Very disappointing and discouraging. I would rather take my car for repair somewhere else. My family owns jeeps and won’t be returning here as well. Suggestion: employees should wear name tags. They lie about their names. More