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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,329 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,329 reviews

May 16, 2023

Hector was helping me. He was very professional and very helpful I don’t remember his last name but he is the supervisor at the service department. More

by Helengrigorian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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May 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're grateful for your kind words and appreciate you taking the time to acknowledge Hector's work at Russell Westbrook Chrysler Dodge Jeep RAM. Thank you for your support and we look forward to seeing you at your next service.

May 15, 2023

Everyone I came across what very welcoming, attentive and understanding. I’m very pleased with my purchase! More

by yasmin112194
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fadal Saleh
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May 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad to hear that you had a great experience at Russell Westbrook Chrysler Dodge Jeep RAM! Our team is dedicated to giving each customer a welcoming, attentive, and understanding experience. Thank you for your business and enjoy your new purchase!

May 12, 2023

The service was top notch. Everything is so helpful specially Hassan and Jose. Will definitely recommend all my friends. I also found the car I wanted. More

by marcelllacausa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rayan Saab
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May 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to leave us a great recommendation, Marcella! We're delighted to hear you had a top-notch experience and that Hassan and Jose were especially helpful. Don't hesitate to reach out if you ever need anything else!

May 10, 2023

Worst service experience I’ve ever had. I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The servic More

by drakekemper@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's disappointing to read about your experience with our team. We strive to provide service that is consistently accommodating and convenient to our customers, however, it seems your encounter proved to be a rare misstep. While we can't change the work that has already been completed, I would still like to rectify the trust lost in our relationship. If you're willing, I would like to discuss how we can improve things going forward and help identify precise areas for growth in our business practices. Truthfully, I believe there is still a chance to make things right. Thank you for bringing this issue to our attention. Sincerely, Mike Astrayan - Director of Fixed Operations mikea@russellwestbrookcdjr.com - (818) 423.6255

May 08, 2023

Honest, efficient, and informative. Excellent customer service and attention to detail. They listen to their customers. More

by JANELLESTROH@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Chris- Awesome!
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May 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're over the moon our team has demonstrated our commitment to outstanding customer service with attentive assistance! Thanks for sharing your appreciation for Russell Westbrook Chrysler Dodge Jeep RAM!

May 06, 2023

I received my car back on Tuesday of this past week. My problem WAS NOT FIXED! Yet they charged $1300. Also, they chipped the paint on the front of my car More

by STEPHROSADO94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
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May 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for how your vehicle was returned to you during your most recent experience. It's never our intention to leave our customers feeling unsatisfied with their repairs or service charges. I'd like to learn more about what happened and see what we can do to assist you moving forward. Please give me a call directly and let's discuss how we can make things right. Thank you for bringing this to our attention. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 05, 2023

The service was great, as always. Everything I needed done was done correctly, and in a timely matter. Everyone there was friendly and helpful. More

by jacksongallant@gmail.com
Recommend Dealer
Yes
Employees Worked With
Payman, Jr, and Vicente
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May 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for the support! We're thrilled you enjoyed working with our team at Russell Westbrook Chrysler Dodge Jeep RAM. Safe driving!

May 05, 2023

Very great team of people at this dealer! They are willing to help and take care of you from start to finish! Diego, Josh & Hassan were wonderful! More

by Madina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan, Diego
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May 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Madina, we're so grateful for your positive review about your experience at Russell Westbrook Chrysler Dodge Jeep RAM! It's fantastic to hear that Diego, Josh & Hassan provided you with excellent customer service and made your visit enjoyable. Thank you for taking the time to share your feedback, and we hope to see you again!

May 04, 2023

Prompt professional and proactive service! Helped me in emergency situation with oil change and lube. More

by majflynn
Recommend Dealer
Yes
Employees Worked With
Layman
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May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We are thrilled our team was able to assist you in your time of need. Safe travels!

May 03, 2023

My truck had more than one month sitting in there shop my insurance company said that they didn’t get enough proof about what’s going on with my truck so my truck never got fix i when to pick up my truck i h More

by rosahernandez871010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're sorry to hear about your negative experience with our service team. We strive to provide prompt, effective repairs and it's concerning that we fell short in this situation. We always aim to communicate with insurance companies as effectively as possible, so I would appreciate the chance to discuss your concerns further and see what more we can do to help. If you would like to reach out, please give us a call at your convenience. Thank you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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