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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,323 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,323 reviews

December 29, 2022

Very helpfull and good service adivisers, Intime scheduel system. Friendly Managers, reliable mechanics. Peyman the service adviser doing a great job. More

by peymanzamani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Schwartz
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Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you are confident in the Russell Westbrook Chrysler Dodge Jeep RAM team to get the job done. Drive safely, and we hope to see you back!

December 29, 2022

Vehicle was not fixed. Car literally broke down again today. Did not fix the problem. This is a national fleet vehicle. More

by Youcantgetit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about your frustrating experience. We strive for effective and efficient service work, and I hate to think that we missed the mark. I would like the chance to make it right. I will look for your contact information, and I also invite you to reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255.

December 29, 2022

Deal went good according to price and terms given over the phone by the sales person More

by Brunodslg2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek, Rayan Saab
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Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review. We appreciate your business and support. Enjoy your new ride! -- Russell Westbrook Chrysler Dodge Jeep RAM Team

December 29, 2022

Got a beautiful jeep and i was so happy. But had to bring it back in after 4 days due to shaking which i wasn’t happy with/ i know these things happen and they handled it well but i was not More

by Luvvsummerr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear that you are having trouble with your vehicle. We strive to deliver a seamless purchase experience, and it is disappointing that this was not better reflected in your experience. I would appreciate the chance to speak with you to see what more I can do to improve your time working with us. If you are willing, please contact me directly. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 29, 2022

The dealerships service department seems to be run very well. Service advisors/consultants are very helpful. The only concern I had pertaining to this visit was with getting back to the dealership to pick More

by 4FISSSHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the issues you encountered with us. We strive to deliver seamless and professional service, and it is disappointing that we have left the wrong impression. I would be happy to speak with you to see what more I can do to address your concerns and help fix things. If you are willing to discuss this further, please contact me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 29, 2022

Excelente customer service. Many Thanks to Vahe to my service advisor who handles his job duties professionally. More

by Armen33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahe
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Dec 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Vahe took great care of you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!

December 28, 2022

CJ was amazing but the waiting around time was unproductive from the others we encountered More

by Kcantrell65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ
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Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for your visit taking longer than anticipated. We want the most for our guests, and it is never our intention to inconvenience them. I would appreciate the chance to speak with you to see what more I can do to improve your experience. If you are willing to discuss this further, please feel free to reach out. Best, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 27, 2022

They all were super helpful and welcoming. A Special thank you to Alexis who guided my test drive where I found the car I liked. More

by NAIYACHAMBERLAIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis
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Dec 28, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We’re glad we could deliver a 5-star experience! Thank you for working with us here at Russell Westbrook Chrysler Dodge Jeep RAM.

December 27, 2022

Cannot say enough of how great of service we received! Josh & Isty were amazing! Definitely Recommended to All Friends & Family & will be back for future purchases. More

by Jackyr11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isty
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Dec 28, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We’re delighted to get your 5-star review. The team will appreciate the kind words. Thanks for working with us here at Russell Westbrook Chrysler Dodge Jeep RAM. We look forward to assisting you again down the road!

December 27, 2022

Dismissive, does not care. Customer service is last on their list. Really disappointing. After they lost paperwork and my car day there for a month. They returned it all scratc More

by rania.hattar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Something pulman I'm mis-saying it
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Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Rania, this feedback is disappointing to receive. We strive to deliver a professional and straightforward service experience, and it is never our intention to inconvenience our guests. I apologize for the issues you have encountered working with us and would appreciate another chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please contact me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Mar 07, 2023 -

rania.hattar responded

Thank you Mike for writing back to me. It was very disappointing what happened, specially that I only took my Challenger to the dealership for everything from oil change, tire purchase and all check ups.

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