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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,337 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,337 reviews

January 01, 2023

Exception service. Benny went above and beyond. Got my oil change and recall inspection done the same day. Ordered my uber to and from my house. Highly recommend More

by Joeroofeh26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny , Alex Klaumenzer
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Benny took such great care of you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!

January 01, 2023

Good inventory, low pressure and professional. I would buy from them again in the furniture. More

by tunnelbob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer, Matt Eatezadi, Rayan Saab
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Jan 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great review of Russell Westbrook Chrysler Dodge Jeep RAM. We are here to help with anything down the road!

January 01, 2023

They were very helpful and accommodating. Disappointed about how long the part is taking to come in but it’s not their fault as they don’t have control over that. More

by APAOLO1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. We appreciate your patience with regard to your part and hope to see you back again down the road!

January 01, 2023

Armen is always so helpful and is great at communicating when your vehicle will be ready. More

by bstut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Armen and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 01, 2023

Unfortunately the service is only good after you complain. Very unwelcoming when you walk in to the service department. Anyone who answers the phone has no interest in helping. I would rather drive More

by WQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is very concerning to read. We strive to deliver a seamless service experience, and I am sorry to hear that this was not better reflected in your visit. I would appreciate the chance to speak with you to see if there is anything I can do to help improve your time working with us. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 01, 2023

Kept my for 5 weeks, said it was repaired, had to Uber to come pick it up, now more warning lights on in the dash than before I took the truck in….was told to keep the truck an drive it for 3 more weeks befo More

by Micacrenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payman
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am so sorry to hear that your maintenance experience has taken longer than anticipated and that your vehicle is in need of additional service. We pride ourselves on our top-quality and timely care, and it's very disappointing to learn that we missed the mark here. I'd like to step in to make certain that your outstanding concerns are addressed and see if I can help improve your experience. If you are willing, please consider giving me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 31, 2022

The service here was great and the communication about what to expect was great as well. More

by dollehouses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen was my service person
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM!

December 31, 2022

Absolutely terrible service. No communication from service advisor, car sat in the lot for 5 days without a diagnosis and was asked to bring it back after the holiday. I had to k More

by Saul Cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Saul, I apologize for the issues you encountered working with us. We strive to deliver a seamless and communicative service experience and never intend to inconvenience our guests. I assure you that we will work to improve our practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please contact me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 31, 2022

Always friendly and courteous. They keep you informed. Prices are fair and they check for warranty items. They explain the service / repairs More

by Lisa.curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great review of Russell Westbrook Chrysler Dodge Jeep RAM, Lisa! We are glad to have you as a loyal customer.

December 31, 2022

Great service and reasonable price. They had coupons in their website. Also they provided up and down rides to or from home. Service was very quick. Overall very satisfied and 5 ⭐ servi More

by ganga.praveen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We’re delighted we could deliver an excellent experience! We hope to see you in the future! - Russell Westbrook Chrysler Dodge Jeep RAM Team

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