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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,323 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,323 reviews

December 18, 2022

Great service. Professional and friendly staff. Will work hard to get you what you want. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this kind review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 18, 2022

Roger E. always takes care of my vehicle needs in a very professional and timely manner. Thank you!! More

by gernunez0731
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Malaeb
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Roger. We hope to see you again!

December 18, 2022

Attentive staff and quality workmanship. The work was done as described in the timeframe that it was promised. Great job. More

by cato7691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this kind review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 18, 2022

Efficient and completed desired repairs correctly. Experienced clear and concise communications with the service advisors More

by ishoyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen and Vahe
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 18, 2022

Terrible at answering phone calls. Terrible at calling back. Poor customer service with issues. Zero updates regarding what is going on with my car. Part backordered with no ETA. Never More

by roygelbart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive for excellent communication so this feedback is concerning to read. I apologize that our team left this negative impression, and I'd like the chance to assist. If there is anything else we can do for you, let us know. Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 18, 2022

Great dealership. Very understanding and ready to help!!! Will definitely shop there again. People friendly and customer oriented. More

by xalos14@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 17, 2022

I was in for a regular maintenance visit. Hector at the service department was very helpful and made the process quick and simple. He was very communicative and responsive throughout the the More

by J.v.mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to see this feedback, as it does not reflect the timely and responsive professionalism I expect from our staff. I sincerely apologize for any delay in communication and in completing your service needs. I understand your frustration and I'm very sorry we've lost your business. I will address this issue with the rest of my team so that we can make improvements in the future. Please don't hesitate to reach out if there are any additional details you'd like to share. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 17, 2022

Everyone seems to be pretty nice. I'm not exactly confident about the work done though. More

by SweetJoMollywhop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can't remember their name, but surely it wasn't Mike
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Five-star service is our goal and I sincerely apologize if we missed that mark. Would you please reach out when you have a moment? I'd like to see if there is anything that I can do to improve your experience. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 17, 2022

Great customer service Payman is simply put THE BEST service Adviso that I have dealt with Very professional and keeps his promise on when he say your can will be ready at 12 noon The car will be rea More

by usaveclaims.lax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Payman and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 17, 2022

Very helpful, good service, took long to get parts from the factory but the time they received the part, my car got fixed More

by rahasarab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review of our team here at Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

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