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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,323 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,323 reviews

December 17, 2022

Thank you for everything and the service happy holidays and best of the wishes to you thank you More

by GRNO333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review of our team here at Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 17, 2022

This was my third time getting my oil changed here as i have a lease. I was pleased with my first two times but this last time kind of turned me off. I was at about 18,000 miles and the service technician More

by mlallegra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for reaching out. We strive to provide service that keeps our customer's vehicles in top-notch working condition and will discuss your feedback as a team. If there are any outstanding questions you may have regarding your recent visit with us, please reach out to me directly. I would be more than happy to discuss this with you more in-depth. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 16, 2022

Service had the vehicle for a difficult troubleshooting issue for 7 days. My service rep did not respond to any of the 2 texts or voicemail left inquiring about progress. On the 8th day I went down to see More

by Robkirsch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vahe Gabrielyan
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to see this feedback, as it does not reflect the timely and responsive professionalism I expect from our staff. I sincerely apologize for any delay in communication and in completing your service needs. I understand your frustration and I'm very sorry we've lost your business. I will address this issue with the rest of my team so that we can make improvements in the future. Please don't hesitate to reach out if there are any additional details you'd like to share. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 16, 2022

Nathan and Chris were amazing. I’ll alway come back to this dealership for any of my needs or wants. Great dealership! More

by Dan4cci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Leos and Chris Morales, Rene Robles, Matt Eatezadi, Rayan Saab
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad to hear it, Dan! Thanks for sharing and for choosing Russell Westbrook Chrysler Dodge Jeep RAM!

December 16, 2022

The service always not good, short answers. All the time the representative get me the new you don’t get any car. Meanwhile, your car is in the service and when you ask him something they tell More

by Juda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Juda - thanks for writing. We aim for excellent service and are concerned to see that we let you down. If you would like to discuss this further, please consider reaching out. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

December 14, 2022

Bought a car 2 weeks ago. Already have issues. Was told the first appointment is next month. More

by caitistauffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leo
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm really sorry that you are having issues with your vehicle. We strive for best-in-class care and I apologize for letting you down. If there is anything else we can do to assist you or make things right, please let me know. Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

December 13, 2022

I almost got defrauded for almost $3900 for repairs my car didnt need. If I wasn't a technician I could be deceived, so I will help others to avoid this place. More

by YOONOOCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny, Armen
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are disappointed to hear this. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and it is concerning that we left you with the wrong impression. Would you be willing to speak with me about what happened here so we can learn from it? If so, please give me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 11, 2022

I have very good experience with the Russell Westbrook and they recommend everyone and I am so happy with the service thank you More

by Oganianarshak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you for hector Very good service
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Dec 11, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We’re glad we could deliver a 5-star experience! We hope to see you back again and wish you safe travels until then.

December 09, 2022

Outrageous unbelievable quote for repair. New engine and install cost less. No follow up calls or texts. Bad service. Will never buy Ram again. More

by uvasau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Dec 12, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you were dissatisfied with our pricing, and that you didn't receive more attentive communication from our team. Customer satisfaction is of the utmost importance to us and I would be happy to speak with you about this in more detail. Please feel free to be in touch directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 08, 2022

Hector was very polite and helpful. I was in and out in about 2 hours More

by kamilehorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Dec 08, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the 5-star review of Hector and our team here at Russell Westbrook Chrysler Dodge Jeep RAM!

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