Van Nuys Chrysler Dodge Jeep Ram

Mathew and Jason made buying a car fun and so accommodating for every request we had. And surprise !! They work with you!! The Quality of the customer service was very upscale. So rare these days accommodating for every request we had. And surprise !! They work with you!! The Quality of the customer service was very upscale. So rare these days. We are really enjoying our car and our deal with them. It was a pleasure doing business with them. More

Although I made an appointment, once I arrived they said they didn’t have it and didn’t need it. However, the service was fantastic!!!! they didn’t have it and didn’t need it. However, the service was fantastic!!!! More

The beginning was rocky because it took too much time getting the job done. When the work was eventually completed it was done well. Tanya, from service, made the whole experience more positive and at th getting the job done. When the work was eventually completed it was done well. Tanya, from service, made the whole experience more positive and at the end Hector Jr. was more helpful. We thank them both. More

Now days the way vehicle market is, it is refreshing to see a dealership that still treats their potential costumers with respect and courtesy. see a dealership that still treats their potential costumers with respect and courtesy. More

Junior was very accommodating and worked within my budget. The repairs were done quickly. I received my car washed and cleaned. I was also provided an Uber back home when I dropped off the car. budget. The repairs were done quickly. I received my car washed and cleaned. I was also provided an Uber back home when I dropped off the car. More

Service and hospitality is phenomenal. Our service representative Mike was so attentive and supportive. Satisfaction Our service representative Mike was so attentive and supportive. Satisfaction More

Sales person approached me immediately, helped with every aspect of the purchase, was flexible and completed purchase same day. Outstanding! aspect of the purchase, was flexible and completed purchase same day. Outstanding! More

Hector was very helpful. The service was done faster then I expected. My overall experience is excellent. The service was done faster then I expected. My overall experience is excellent. More

As usual, Payman is the man. Taking care of all my cars and vans, thank you Taking care of all my cars and vans, thank you More

Dishonest and unhelpful. Brought my Jeep Compass in for a recall on the vehicle, a light on my dash and decided to have my brakes checked/tires rotated since it was going to Brought my Jeep Compass in for a recall on the vehicle, a light on my dash and decided to have my brakes checked/tires rotated since it was going to be in getting serviced. The recall was taken care of but Payman said my brake pads were at 2mm which is bad if that were true. He quoted me over $3,000.00 to have both of my batteries replaced and both front/back brakes/rotors replaced. I declined their services so I could take my car to a private mechanic and get an honest opinion. A few days later the private owned mechanic calls me and tells me that my back brakes are like new and my front brakes have at least 10k-15k miles left on the low end. They also told me that my main battery was ok and the only one that had to be replaced was the auxiliary battery. With the private mechanic it was only $205 for the battery and installation. At the dealership I was charged $490 for them to run diagnostics and lie to me about an issue that isn’t even there and they didn't even rotate my tires. The private owned mechanic didn’t even charge me for diagnostics. It's nice to have everything done at the dealership to keep a nice record on your car but this dealership is out for your money and it's not worth it. Save your time/money and find yourself a private owned auto shop with workers who genuinely care about fixing cars and helping people. Very unhappy with my experiences at Russel Westbrook Van Nuys. More