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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,322 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,322 reviews

October 28, 2022

Service writer JR keeps in touch and lets you know the status of your vehicle, got it done in a timely manner. More

by whogas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR in service
Oct 28, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are thrilled to hear that JR delivered such a successful service experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

October 27, 2022

The dealership was great & im very happy with my deal & Jeep. I have to give my salesman, Ara a big two thumbs up. I hate the car buying process & he made it painless & even enjoyable. More

by mix4food
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ara, Rayan Saab
Oct 28, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review. We are happy to hear that you're satisfied with your Jeep, congrats! We appreciate your business and are glad that you are a happy customer of Russell Westbrook Chrysler Dodge Jeep RAM.

October 27, 2022

So called diagnosis was not done. Car was returned dirty and problem not fixed. Dirty means disgusting glue on my driver door, trash in passenger side and my dashcam was ripped out. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to see that your service experience was not a positive one, John. We aim to deliver top-notch service to our valued guests and it is disappointing to see that your problems remain unresolved. I would like to see what I can do to make things right and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

October 25, 2022

They were so helpful in getting me the car I really wanted for the payment I could afford. Great guidance. More

by cyntheteach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
Oct 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's wonderful we had what you were looking for. Congratulations on the newest ride and thanks for shopping with Russell Westbrook Chrysler Dodge Jeep RAM!

October 25, 2022

I was floored by the time frame of 4-6 weeks for my Plug-in Hybrid Pacifica. They worked hard to take care of it in less time and called to keep me informed of progress. If I had any real issue, it wa More

by Mandyandira
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for bringing this matter to my attention. We will certainly discuss this feedback as a team so we can make sure we are delivering a timely and convenient experience for our valued guests. If there is anything else I can do at this time, please give me a call. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

October 25, 2022

Dropping of my vehicle for service is always fast and easy. My advisor Armen keep me updated on the repair and communicated through out the time my car was in seevice. More

by Getfitnla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ARMEN
Oct 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We will certainly let Armen know how much you appreciated all of the help. Thanks so much for choosing Russell Westbrook Chrysler Dodge Jeep RAM and we look forward to seeing you again next time!

October 24, 2022

Mat Eatezadi not only reeked of body odor and alcohol but he had a disgusting attitude as well. After I declined his ridiculous offer on a car he began to scream at me in front of everyone in the main show r More

by Mihran
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Eatezadi
Oct 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is extremely concerning to hear and is not the kind of behavior we tolerate. Please reach out directly so we can discuss this. Thanks, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

October 24, 2022

Service staff is nice but $245 fee just to check your car out is ridiculous. More

by Got taken for a ride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Marikta
Oct 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We routinely compare our prices to the rest of the market to ensure they are competitive while still reflecting our service techs' high-quality care and the certified parts we use to keep your vehicle in the best possible shape. I would be more than happy to step in and discuss the costs of your recent services. Please consider contacting me when time allows. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Oct 26, 2022 -

Got taken for a ride responded

We were told it was certain issues but first thing we could take care of was battery. We bought a new one and that didn't help. Now we're out over $400 and our car still doesn't work. I don't see how "discussing" your cost would help Mr. Asatryan.

October 24, 2022

Excellent experience like always. Only place I take my jeep here for service since I bought it More

by z28gabriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for always putting your trust in the Russell Westbrook Chrysler Dodge Jeep RAM team. We appreciate your support!

October 24, 2022

Hector did Very good service and job. Thank you Hector. Very much appreciate. Nick M. More

by mirzndj20
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We will certainly let Hector know how much you appreciated all of his hard work. Thanks so much for choosing Russell Westbrook Chrysler Dodge Jeep RAM!

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