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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,663 Reviews
Call Service Center (855) 298-3373

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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February 17, 2022

Long wait, for very simple things that i could actually due but since i have warranty it makes sense for jeep to do it. More

by bofadeez
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Rene Robles, Julio Rodriguez, Raed Malaeb, Omar Hernandez, Alex Klaumenzer, Shayan Ghelichkani
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Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We know your time is valuable and would like to apologize for the longer than expected wait. We work as quickly as possible while maintaining the highest level of quality. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 17, 2022

I'm 3 cars in with these guys, and the selection & service is always top-notch. More

by ROBERTFITZGERALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
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Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 17, 2022

Very good customer service and good attention with the people. I recommend this dealer, I give 10 star !!! More

by koki1576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 17, 2022

The rep was very nice and accommodating. The time he quoted for when my car would be ready was accurate. More

by aundreadlc7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 17, 2022

Armen was professional and helpful and i appreciate his handling of my situation even though it wasn't resolved More

by jeffreywynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen
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Feb 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 17, 2022

Great customer service, good staff, always on time, I always get my car back cleaner. More

by Hwdknights
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 17, 2022

Slow as all xxxx. They told me 4 hours for an oil change for my jeep… it ended up being 5. And you can’t even reserve a time slot ahead of time! More

by shanon.peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Shanon, We know your time is valuable and apologize for a longer than expected wait. During peak times such as weekends, oil changes can take longer than expected. We try to work as quickly as possible and give an accurate time estimate. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 16, 2022

My service representative was communicative and friendly. I like that he was quick to respond to any questions or concerns. More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen
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Feb 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 16, 2022

The service department was very helpful with a major repair and working within my extended warranty! They made the process simple. Thanks. More

by 4x4 Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Babudzhyan
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Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 16, 2022

They have great customer service and are very thorough in explaining what needs to be done. More

by tmacgugan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie in the Service Dept.
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Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

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