Van Nuys Chrysler Dodge Jeep Ram - Service Center

The service department was very helpful with a major repair and working within my extended warranty! They made the process simple. Thanks. repair and working within my extended warranty! They made the process simple. Thanks. More

They have great customer service and are very thorough in explaining what needs to be done. explaining what needs to be done. More

Very quick, very responsive, and always kind and helpful with any questions relating to the service of my vehicle. with any questions relating to the service of my vehicle. More

Checked-in and checked-out timely. Was offered an Uber ride home when I dropped off my car, that I declined, but felt was a nice option. Was offered an Uber ride home when I dropped off my car, that I declined, but felt was a nice option. More

Dealership was undergoing some construction yet my service advisor managed to get my car into service promptly which was much appreciated. service advisor managed to get my car into service promptly which was much appreciated. More

Took in for recall. Staff was very nice. Took care of my ride back and forth with Uber. Appreciate that Staff was very nice. Took care of my ride back and forth with Uber. Appreciate that More

The service department is horrible! I took my Durango in Monday (sceduled appt) for a motor mount leak I haven't even had the car a year yet. I was told they'd have to keep the car over I took my Durango in Monday (sceduled appt) for a motor mount leak I haven't even had the car a year yet. I was told they'd have to keep the car over night for diagnostic reasons. This was a huge inconvenience because I have 2 young kids and work! The warranty I'm paying for has rental car included however I was denied a rental car because it was a "dealer delay". Despite being disappointed I left the car and was told I'd hear from them 1st thing in the morning. Morning comes haven't heard anything so I call and was told my car will be available in the afternoon for pick up that they would call. Didn't hear anything in the afternoon so I called back a second time, this time I'm told they have to keep it another night and they would call me right back. I wait 2 hours with no call back, so I call back a 3rd time. I'm told my car will be ready my 5pm they will call. Once again 5pm hits and NO CALL!! So again, I call back, after being told it was too late to pick up my car because of their neglect to call me back I fought to pick it up that evening with the receptionist at the front desk. When I arrived the check engine light was on!!! I again, had to leave my car, turns out they didn't plug in an engine cord all the way. It was a horrible experience from start to finish minus the nice receptionist in the front that went above and beyond to try to help me. More

I appreciated Jr’s help in getting my car serviced and I plan to return the next time I need work done. Only complaint I have is with the marketing team. For some reason, I received numerous emails as if I plan to return the next time I need work done. Only complaint I have is with the marketing team. For some reason, I received numerous emails as if I had service done in Michigan. It was a hassle to unsubscribe from multiple emailing lists and I hope this does not happen again. More

It was so nice to be able to make a service appointment for the following week. Hunter Dodge near our house it is a 6-8 week wait. We bought our newest Ram at Russell Westbrook a couple months ago. Even th for the following week. Hunter Dodge near our house it is a 6-8 week wait. We bought our newest Ram at Russell Westbrook a couple months ago. Even though it’s a 45 min drive to get to Westbrook it’s well worth the drive. More

Great staff ! ! Amazing service all very competent and courteous !! Wow great job thank you so muxh ! Amazing service all very competent and courteous !! Wow great job thank you so muxh More