Van Nuys Chrysler Dodge Jeep Ram - Service Center

Everyone seems to be stressed out and there service is never an hour or less. It almost always 2-3 hours or more. never an hour or less. It almost always 2-3 hours or more. More

Just the worse. The wait is ridiculously long. Doesn’t matter if you’re if you’re first in line. I was there at 7:15 and the wait was 3-4 hours long FOR AN OIL CHANGE!! I was told to come back on a Saturd matter if you’re if you’re first in line. I was there at 7:15 and the wait was 3-4 hours long FOR AN OIL CHANGE!! I was told to come back on a Saturday cause supposedly they have more workers. I went the next day which was Saturday and the wait was 1.5 hour. Theeeeeennnn, they charged me 167 for an oil change, when just 3 days prior the lady on the phone told me it was included in my warranty. So many men in that place and no one is doing nothing. It’s annoying! Unfortunately, I got my car there so I will need to go back, but seriously, I can get an oil in 15 mins elsewhere for the same price or less. Only reason I went here was because the dumb lady said it was included. More

Fast and great service overall a amazing experience they even delivered to my home 5 star service even delivered to my home 5 star service More

Best dealership ! Will only bring my Jeep here ! Benny is our favorite ! Super fast and efficient. our favorite ! Super fast and efficient. More

I have to say, dealing with your under writer was the worst experience I've ever had. I've had my jeep since 2007. worst experience I've ever had. I've had my jeep since 2007. More

Great service as always, fast, efficient.Could do Great service as always, fast, efficient. Could do without 20 automatically generated text messages after my appointments. Great service as always, fast, efficient. Could do without 20 automatically generated text messages after my appointments. More

Very professional service advisors, and tech guy were also professional coming in an out. Respectful team, and very satisfied also professional coming in an out. Respectful team, and very satisfied More

Even though our car fell out of the factory warranty buy a couple months, service department honored the warranty and repaired car FREE OF CHARGE. surprised and pleased by the excellent service. a couple months, service department honored the warranty and repaired car FREE OF CHARGE. surprised and pleased by the excellent service. More

A number of employees not wearing masks. Others distracted by personal weekend plan discussions instead of concentrating on customers. distracted by personal weekend plan discussions instead of concentrating on customers. More

Upon financing a certified vehicle,with a certified car sales practice,I received an extended warrenty, with addition to the existing Dodge/Chrysler power train manufacturer warrenty,pre-pandemic When th sales practice,I received an extended warrenty, with addition to the existing Dodge/Chrysler power train manufacturer warrenty,pre-pandemic When the ABS light ,and Traction lights came on ,in my Dodge Journey, It was important,that I take it to reputable certified Car Service, I heard about Dodge,Chrysler, Jeep, of RussellWestbrook ,Van Nuys. The Service Team,addressed the concerns I had,like the vehicle belonged to their own Mother,and I received the maintenance,my pre-owned certified vehicle deserved... Thank you ,Benny,for your Service,and getting my Dodge ,back in Order, In a timely fashion. More