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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,668 Reviews

2,668 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 21, 2022

Took my Jeep in because one of my windows would not roll back up. I was told a part needed to be replaced among other things. I also had a issue with a tapping sound coming from my glove compartment. I ende More

by nikkylovebf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Jan 30, 2022 -

nikkylovebf responded

No, thank you. I took my business else where and I am satisfied with the services I received.

January 20, 2022

I purchased a truck less than three weeks ago I drove it to Baja and the transmission got stuck in second gear two times I took it to the dealership and they did not give me a loaner car I am very dissatisf More

by thurstonbilal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear about your transmission issues. We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

January 20, 2022

My car had a problem with its radiator and it had to be My car had a problem with its radiator and it had to be replaced and they told me that They have to ordered the part. However it ended up being 18 More

by Nithzambustillos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

January 19, 2022

Very communicative, efficient, friendly staff that makes sure work is done on time and to a standard befitting a quality dealership More

by whitegluvcustomcreations
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

January 19, 2022

They took me right away, made everything super easy including getting home with an Uber and super fast straightforward service with a smile 😊 More

by jujuberkowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

January 19, 2022

Good team effort. Lots of assists to score a winning effort. A winning team that shows up!! More

by Koolery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman, Juan Del Rio, Rene Robles, Julio Rodriguez, Raed Malaeb, Omar Hernandez, Alex Klaumenzer, Shayan Ghelichkani
Jan 19, 2022 -

Koolery responded

Great team!

Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

January 19, 2022

I feel that I was totally ripped off. The service person was not specific about what was wrong with my lemon. Almost $300 dollars an hour for labor. I will avoid this place by all means! Go somewhere else u More

by chrisramirez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen
Jan 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear there was any confusion around your visit. We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Jan 24, 2022 -

chrisramirez1 responded

I have left a very detailed review about my experience on yelp since this website has a limited bias in favor of this dealer. If you are really concerned about my visit stop sending me computer-generated messages and have a real person reach out to me. You have all my contact information. https://www.yelp.com/biz/russell-westbrook-chrysler-dodge-jeep-ram-of-van-nuys-van-nuys?hrid=mR_hDFu8Fg2oLWUrYnrTAQ&utm_source=ashare&ref=yelp-android

January 18, 2022

Service never answers the phone. Even if you leave a message you won’t get a callback. If your car is stuck there for a week or two weeks they won’t provide updates. Make sure to contact Jeep Wave if yo More

by void.bonsais-0m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
Jan 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear there was any confusion around your visit. We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

January 18, 2022

They were open when all others were closed (New Years Eve) and they read my engine codes which no one else was willing to do. Unfortunately they couldn’t service my car until the following week but given More

by ranazarian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

January 18, 2022

1st time I'm using this dealership to service my truck. Got the oil change and general inspection, everything went smooth and fast, the price also fair and competitive. More

by EMILAVDIMOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

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