Van Nuys Chrysler Dodge Jeep Ram - Service Center

Took my Jeep in because one of my windows would not roll back up. I was told a part needed to be replaced among other things. I also had a issue with a tapping sound coming from my glove compartment. I ende back up. I was told a part needed to be replaced among other things. I also had a issue with a tapping sound coming from my glove compartment. I ended up declining the services because the estimate was insane. I asked to have my window covered up and it was done, very poorly. When I got into my car my glove compartment was sitting on the floor of my car. They took it apart and failed to put it back in place. Never going back. More

I purchased a truck less than three weeks ago I drove it to Baja and the transmission got stuck in second gear two times I took it to the dealership and they did not give me a loaner car I am very dissatisf to Baja and the transmission got stuck in second gear two times I took it to the dealership and they did not give me a loaner car I am very dissatisfied with this More

My car had a problem with its radiator and it had to be My car had a problem with its radiator and it had to be replaced and they told me that They have to ordered the part. However it ended up being 18 My car had a problem with its radiator and it had to be replaced and they told me that They have to ordered the part. However it ended up being 18 days and the cost for both the reparations and the rental were a shock to me. I called for help and Payman Arjang not only helped me with a discount but he was very friendly and understand my situation he gave me the number to contact the corporation of my car to ask for help and support but they did not help with anything. Now I’m left to pay these costs on my own even though they were the ones who had trouble finding the part, and told me there was nothing more they could do. I’d just like to say FY and at least have the decency to pay for the rest of the days I had to borrow the rental since the only reason I had to keep paying was because you were the ones at fault. The only reason I even borrowed the rental was because I was told it would only take no more than 3 to 5 days to fix. Now after my car finally came back I’m finding yet another problem and have to go back again. More

Very communicative, efficient, friendly staff that makes sure work is done on time and to a standard befitting a quality dealership sure work is done on time and to a standard befitting a quality dealership More

They took me right away, made everything super easy including getting home with an Uber and super fast straightforward service with a smile 😊 including getting home with an Uber and super fast straightforward service with a smile 😊 More

Good team effort. Lots of assists to score a winning effort. A winning team that shows up!! effort. A winning team that shows up!! More

I feel that I was totally ripped off. The service person was not specific about what was wrong with my lemon. Almost $300 dollars an hour for labor. I will avoid this place by all means! Go somewhere else u was not specific about what was wrong with my lemon. Almost $300 dollars an hour for labor. I will avoid this place by all means! Go somewhere else unless you like the feeling of being ripped off. Have a second opinion some elsewhere, don't be tricked thinking that Chrysler has your back with their terrible factory warranty. You will be billed out of pocket! https://www.yelp.com/biz/russell-westbrook-chrysler-dodge-jeep-ram-of-van-nuys-van-nuys Christian R for full review More

Service never answers the phone. Even if you leave a message you won’t get a callback. If your car is stuck there for a week or two weeks they won’t provide updates. Make sure to contact Jeep Wave if yo message you won’t get a callback. If your car is stuck there for a week or two weeks they won’t provide updates. Make sure to contact Jeep Wave if you ever want your car back. More

They were open when all others were closed (New Years Eve) and they read my engine codes which no one else was willing to do. Unfortunately they couldn’t service my car until the following week but given Eve) and they read my engine codes which no one else was willing to do. Unfortunately they couldn’t service my car until the following week but given the circumstances they were very good. More

1st time I'm using this dealership to service my truck. Got the oil change and general inspection, everything went smooth and fast, the price also fair and competitive. Got the oil change and general inspection, everything went smooth and fast, the price also fair and competitive. More