Van Nuys Chrysler Dodge Jeep Ram - Service Center

Friendly and good customer service, they call me to let me know that my car was ready. me know that my car was ready. More

Great everything was easy and explained well. Team performed great loved my experience at this dealer performed great loved my experience at this dealer More

Unlike the Santa Monica location dealer, your dealership has clearly marked lanes where to pull in so no need for a service advisor to chastise the customer. There were even employees directing traffic in a has clearly marked lanes where to pull in so no need for a service advisor to chastise the customer. There were even employees directing traffic in assisting in a friendly manner. Then the process of changing a lightbulb was very easy and affordable. Thanks for the good service! More

I’ve never received correct information, and it always costs me way more than I’ve been quoted. The various departments don’t speak to each other, they just pass the buck around. I spent a lot of money on costs me way more than I’ve been quoted. The various departments don’t speak to each other, they just pass the buck around. I spent a lot of money on a car, and have received only terrible, demeaning, condescending service. I will not be using this dealer for any additional services. More

They were able to handle the matter easily and with good results when we came in out of nowhere results when we came in out of nowhere More

Payman is very kind and informative I feelComfortable Payman is very kind and informative I feel Comfortable coming to him for my vehicle needs and will be contacting soon for service he recommended Payman is very kind and informative I feel Comfortable coming to him for my vehicle needs and will be contacting soon for service he recommended More

Service Consultants were very kind and explained everything regarding the recall accordingly. No hassle at all. everything regarding the recall accordingly. No hassle at all. More

The best service Great people they got me a Uber ride home Super happy will come back they Complete the job fast clean and professional home Super happy will come back they Complete the job fast clean and professional More

I had to wait 2 weeks for an appointment to repair my car after it had been diagnosed with Transmission problems. I told the Service Director, I believe his name is Mike, that the car was going to breakdown after it had been diagnosed with Transmission problems. I told the Service Director, I believe his name is Mike, that the car was going to breakdown and stop running before my appointment date. Mike assured me that if my car was unsafe to drive they wouldn’t have released it back to me to. He took my order number down and said he would contact me if I my appointment date could be moved up. He never called and less than a week later I had to call AAA to be towed in to your dealership. Lucky for me I was 2 miles away from the dealership and the AAA driver managed to readjust my transmission cable so I was able to drive it into Russell Westbrook. My appointment was never moved up so I didn’t get my car back for 2. 5 weeks. When it was returned it was unwashed with a painted half circle streek on my windshield. I also had a previous repair for my oil pan gasket. When the car was returned to me 3 weeks later it was unwashed and three day later the transmission trouble, that I have written about in the above paragraphs, began. I received the worst service imaginable. My husband says it is because I have a Official Chrysler Service Warranty and I’m being treated poorly because I am not paying full price! If that is true, I’m outraged! Next repair or oil change will be at the Chrysler Santa Monica dealership NOT Russell Westbrook. We’ll see if my patronage is treated with respect over there. More