Van Nuys Chrysler Dodge Jeep Ram - Service Center

I followed up with Armen on an issue that I was having with my car. He was not only helpful, but emphasized that he would be available for contact after I followed up on my problem. with my car. He was not only helpful, but emphasized that he would be available for contact after I followed up on my problem. More

A really bad place to bring your Jeep for repair . My company’s car was brought there ... 3 months ago and I just got it back ! The person in charge of the case was fired.... And when I finally got my ca company’s car was brought there ... 3 months ago and I just got it back ! The person in charge of the case was fired.... And when I finally got my car back , it was super dirty! Horrible customer’s service . I received 2 calls in 3 months for updates... Incredible for a Jeep dealership. Really disappointed. More

Made a reservation 3 weeks prior. Came in sat in my car 20-30 minutes no attendant came over. Went and was I should have walked, where are the instruction signs. Just need a leak wind shield container. L 20-30 minutes no attendant came over. Went and was I should have walked, where are the instruction signs. Just need a leak wind shield container. Layman said they will have to. Leave overnight, i was not warned before I came. No call on work cost, no call that my car was ready. I called at 6:05 pm and told to come the next day, you close at 7:00. My wife had a 9:00 Dr appointment. I told Payman when I checked in…very poor customer service. I will not be back. More

From bad to worst service, bring back my vehicle 7/19/21 after they missed up the oil engine on 7/10/21 due to forgetting back the cover lid all of a sudden the dashboard popping out engine light on, Vahe G after they missed up the oil engine on 7/10/21 due to forgetting back the cover lid all of a sudden the dashboard popping out engine light on, Vahe Gabrielyan put my vehicle onhold for 6days and recommend to have 4spark plugs changed sounds fishy cause this vehicle just have them replaced spark plugs for less than a year then also recommend to have 4 coil ignition changed and charged me for $1,200 which is a big lie after I find out that my maximum extended warranty service insurance covers it but then I insist not to charged me cuz I just have called the insurance and confirm they will pay for coil ignition, I’m very disappointed with Vahe the advisor besides of not reachable if you don’t keep calling him he won’t update you the status of your vehicle besides I bring my car clean and returning it to me very dirty. Been here for over 5years since purchased my vehicle unfortunately the service department getting no good when it comes to customer service they have no care except by collecting charges. More

Very professional, knows how to treat the customers and provide best possible service. Mike is a superstar and going forward I am only taking my car to him. provide best possible service. Mike is a superstar and going forward I am only taking my car to him. More

Good fast and clean, friendly. Made an appointment online, able to use the MOPER coupon, the oil change was done under 1 hour. Will be back. online, able to use the MOPER coupon, the oil change was done under 1 hour. Will be back. More

I went in and since the start was very friendly Very helpful and quick ! definitely would not hesitate in going back . Thank you for all your help ! helpful and quick ! definitely would not hesitate in going back . Thank you for all your help ! More

Scheduling an appointment is very easy, and I appreciate the text alerts. Overall it's always a pleasant experience having to get my Jeep serviced. Thank you Benny! the text alerts. Overall it's always a pleasant experience having to get my Jeep serviced. Thank you Benny! More

Eddy in the service department was great. Taking your car in for service can be pretty stressful but I’ve been going to Russell Westbrook since day one and it has never been disappointing. in for service can be pretty stressful but I’ve been going to Russell Westbrook since day one and it has never been disappointing. More

Very good service team. I felt like I was given good information throughout the process. They also made things easy for me to understand and worked with me on ensuring my Jeep was picked up while I was information throughout the process. They also made things easy for me to understand and worked with me on ensuring my Jeep was picked up while I was out of town. More