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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,673 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,673 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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September 07, 2019
Bad Experience Organization was bad. Had requested a loaner/rental in advance. Dropped off and and no car available with enterprise partner not open yet. Offered an Organization was bad. Had requested a loaner/rental in advance. Dropped off and and no car available with enterprise partner not open yet. Offered an uber to work and another back to pick up a rental. When offered the above i asked if they needed the car overnight and was told yes. It was done the same day. Normally a great surprise but wouldn’t have wasted my lunch coming back for a rental had i known. Came to pick my car up and the dept was a zoo. Someone other than my advisor got my car and handed me a receipt. No “inspection results” provided. Car comes around and has had a terrible “wash” that left it looking worse than it started. Honestly - just dont do it if this is the outcome. The worst part? Later realizing half the contents of my center console are under my drivers seat instead of in the console where i left them. Also was not happy the bag of coins for meters had been emptied out for me. More
by Aaron
Verified CustomerEmployees Worked With
Dont know.
September 06, 2019
Customer progress on vehicle So i left the car on weds at appointment time 930 am ...i ok the service work on vehicle....but adviser i feel didnt even keep in the loop of progress So i left the car on weds at appointment time 930 am ...i ok the service work on vehicle....but adviser i feel didnt even keep in the loop of progress on my vehicle.....i wasnt informed on how long the service was going to take .and i called 2 times for status on my vehicle ........ no adviser called til close to closing time .... i dontknow he was new ,but i been use this dealer before it was westbrook dodge .... More
by benflorez24
Employees Worked With
Benjamin N
September 05, 2019
Car fixed in 1 day. Great service I keep going to the same dealership for a reason - reliable service. My brake leveler went out and needed to be replaced. Zach took care of my car qui I keep going to the same dealership for a reason - reliable service. My brake leveler went out and needed to be replaced. Zach took care of my car quickly and I got it back next day. More
by ikrinitskiy
Employees Worked With
Zach
September 05, 2019
Maintenance for my car My car had been giving me issues as far as stalling. When I told Oscar I live a good distance away and don’t have time to go to enterprise to get a lo My car had been giving me issues as far as stalling. When I told Oscar I live a good distance away and don’t have time to go to enterprise to get a loaner car after I drop off my car he assured me that there will be a rental here waiting for me as soon as I arrive. He was very attentive and helpful. Great communication at all times. More
by melodynazar
Employees Worked With
Oscar Sanchez
September 05, 2019
Always right to the point service Great personal that's is concern that customers service is #1 and always helpful . For me Alex was my Rep and he was very helpful on the issue that my Great personal that's is concern that customers service is #1 and always helpful . For me Alex was my Rep and he was very helpful on the issue that my Ram had ... Al I say is thanking Alex More
by lesterluna90
Employees Worked With
September 04, 2019
Quick n Easy My appointment was quick and easy. They took that car in around 7:30AM got my an UBER to work. Got my vehicle shortly after they were closing the serv My appointment was quick and easy. They took that car in around 7:30AM got my an UBER to work. Got my vehicle shortly after they were closing the service desk but the gentleman was cool and got my car anyway. Only gripe is my jeep got driven next to a vehicle that was being washed. Got a few drops of water on the windshield, jeep then got parked near bushes by the fence where it got dirt and dust caked on the windshield. No biggy though, what the jeep went in for got done. More
by JSEPULVEDA283
Employees Worked With
Just 1, but i dont remember his name.
September 03, 2019
great! Thank you Zack for the friendly, honest, helpful service. You made it seamless-you made it great! thanks so much I appreciate it so much Thank you Zack for the friendly, honest, helpful service. You made it seamless-you made it great! thanks so much I appreciate it so much More
by rmccormick3791
Employees Worked With
Zack
September 03, 2019
Responsive staff; good experience Alex and the other personnel who assisted me were very responsive to my issues and did everything they could to make the recall repair process smooth Alex and the other personnel who assisted me were very responsive to my issues and did everything they could to make the recall repair process smooth and pleasant. More
by Customer123
Employees Worked With
Alex (not sure of last name) - don’t have paperwork with me
September 03, 2019
Great service from Eddie and team! Finding a great and reliable dealership isnt always easy, but and Eddie and the team here are hands down the best! Fast, friendly and attentive. Finding a great and reliable dealership isnt always easy, but and Eddie and the team here are hands down the best! Fast, friendly and attentive. More
by TENORRAFAEL88
Employees Worked With
Eddie
September 03, 2019
Great Excellent service, friendly service. Got all my needs taken care of in a timely manner. Friendly staff, even provided a loaner car for me. Cost free. Excellent service, friendly service. Got all my needs taken care of in a timely manner. Friendly staff, even provided a loaner car for me. Cost free. 5 stars More
by peachesncream7515
