Van Nuys Chrysler Dodge Jeep Ram - Service Center

Great job with communicating. The only thing which is out of their control is the amount of times I have brought the car in. Clearly it’s a manufacturer issue and not dealer issue The only thing which is out of their control is the amount of times I have brought the car in. Clearly it’s a manufacturer issue and not dealer issue. The car continues to have issues with engine light coming on and off. The other thing is to have loaners available instead of having to rent More

I had to involve Jeep customer service for the service guys to start diagnosing my 2021 Jeep Wrangler Rubicon 4xe that has been on their service bay for one week.Without calling Jeep I would have to wait guys to start diagnosing my 2021 Jeep Wrangler Rubicon 4xe that has been on their service bay for one week.Without calling Jeep I would have to wait for another 2 weeks according to the service advisor who also did not perform the oil change after the repair was fixed.In addition I was charged an hourly labor due to a small relay box that they had to remove to repair the issue (electric mode is not working)Very bad experience. More

I bought a package when I purchased the car so I go there. Not sure I would stay once the package is over there. Not sure I would stay once the package is over More

Benny is our trusted advisor and we will always bring our jeep there for service. jeep there for service. More

I've had four different vehicles serviced by Westbrook the past 20 years and they consistently deliver. the past 20 years and they consistently deliver. More

Professional , prompt good follow up polite friendly but the service is quite expensive Keep up the good work but the service is quite expensive Keep up the good work More

my Jeep had some problems, Armen helped me out and Im super satisfied and happy that he was the one to help me out. Ordered all the new parts I needed! Thank you! super satisfied and happy that he was the one to help me out. Ordered all the new parts I needed! Thank you! More

The problem is never getting a good estimate on how long it might take to do a repair. I was left guessing and wondering whether or not I need to rent a car or not. I decided to wait till the next day to he it might take to do a repair. I was left guessing and wondering whether or not I need to rent a car or not. I decided to wait till the next day to hear back from them. At that point they said it might be anywhere between 1 week to a couple of months. They could not offer me a rental but directed me to contact corporate. A few of my vehicle issues were not addressed or corrected. It seems like there is a pack of understanding that some of us have jobs and commitments and can't be left hanging not having any clue. More

Good service employees and efficient with the time it took to get everything done with my vehicle. Although the service wasn’t done fully and correctly when putting everything back under the hood of my c took to get everything done with my vehicle. Although the service wasn’t done fully and correctly when putting everything back under the hood of my car, so I wish there was a bit more attention to detail in that aspect. More

Horrible service! !! I paid almost $500 and ripped off. I will take this to upper management and never return for service or purchasing. I will Yelp my frustration of w !! I paid almost $500 and ripped off. I will take this to upper management and never return for service or purchasing. I will Yelp my frustration of what a horrible dealership this is. Never again! More