Van Nuys Chrysler Dodge Jeep Ram - Service Center

A recall that should have only taken 2 1/2 hours took one month and five days. I had things stolen from my vehicle while in the service bay and little to no communication from the Service Center on the statu month and five days. I had things stolen from my vehicle while in the service bay and little to no communication from the Service Center on the status of my vehicle until I called or had to physically go there to get a status. I had to file a complaint with Chrysler directly in order to get any movement on getting my vehicle back. I was forced to pay for a loaner myself - $1,300 worth of a fee and that does not include the hotel that I had to pay for since I was visiting from out of state. The entire situation has been seriously mishandled and with the theft of personal items from my vehicle - I am sadly disappointed. Now I have to fight to get reimbursed for just the loaner vehicle - it is a nightmare. More

While my 2022 Jeep was in for service 2 x’s for fuel injector issues Westbrook service department has been great to deal ! injector issues Westbrook service department has been great to deal ! More

Quick & easy service. Very friendly, advised me of open recalls & asked if there’s anything else I needed Very friendly, advised me of open recalls & asked if there’s anything else I needed More

They did something on my car there’s a noise under and wasn’t like that wasn’t like that More

I purchased my 2021 challenger one year ago from the van nuys location. I basically got the deal that i wanted but only after plenty of back and forth with the salesmen, finance, and managers. This is typic nuys location. I basically got the deal that i wanted but only after plenty of back and forth with the salesmen, finance, and managers. This is typical for most dealerships but i did not appreciate the feeling of “okay you got your car, now get out” from the people working there. With that being said.. i just brought my car in a couple weeks ago (Jan. 21st) for routine maintenance and I got the same feeling from the maintenance department as well. When dropping off my car, I clearly mentioned the squealing noise coming from my brakes and asked if they could check them out. When i came back to pick up the car, I asked about it again and if they were able to fix it.. the man at the counter said “they were fine” and sent me on my way. The squealing noise was still there as if nothing had changed. At that point I didn’t even bother going back inside and saying something because both times i’ve visited this location, i’ve had the same feeling afterwards.. the feeling of “they don’t really want to help me, just get what you need and go”. More

Excellent communication and workmanship from this dealer service! Thank you to all of you and thank you Hector! service! Thank you to all of you and thank you Hector! More

Great job with communicating. The only thing which is out of their control is the amount of times I have brought the car in. Clearly it’s a manufacturer issue and not dealer issue The only thing which is out of their control is the amount of times I have brought the car in. Clearly it’s a manufacturer issue and not dealer issue. The car continues to have issues with engine light coming on and off. The other thing is to have loaners available instead of having to rent More

I had to involve Jeep customer service for the service guys to start diagnosing my 2021 Jeep Wrangler Rubicon 4xe that has been on their service bay for one week.Without calling Jeep I would have to wait guys to start diagnosing my 2021 Jeep Wrangler Rubicon 4xe that has been on their service bay for one week.Without calling Jeep I would have to wait for another 2 weeks according to the service advisor who also did not perform the oil change after the repair was fixed.In addition I was charged an hourly labor due to a small relay box that they had to remove to repair the issue (electric mode is not working)Very bad experience. More

I bought a package when I purchased the car so I go there. Not sure I would stay once the package is over there. Not sure I would stay once the package is over More

Benny is our trusted advisor and we will always bring our jeep there for service. jeep there for service. More