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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,669 Reviews
Call Service Center (855) 298-3373

2,669 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 25, 2023

Very clean, very friendly staff. Fast service for being so busy. My Land Cruiser was in and out in no time. Roger was very welcoming and honest. Will be back again. More

by gilmkiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Espindola
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this awesome feedback! Roger and the team look forward to working with you again here at Russell Westbrook Chrysler Dodge Jeep RAM.

January 25, 2023

Number one service on a customer‘s doing good job always car clean and washed. Thank you for everything. More

by Vlvexpress99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this praise of our service team! We appreciate your support and loyal business.

January 24, 2023

I travel to this dealership from west LA. I was surprised at my recent visit as I was given poor information about drop off and I received my car after the windshield install very dirty. The More

by tmurray248
Recommend Dealer
Yes
Employees Worked With
Layman
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to read about your recent experience. I apologize for any miscommunication you received from our team. Additionally, I'm disappointed to read that there was dust in your vehicle after its service. If you'd be willing to continue this conversation, I'd like to see if there is anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423-6255

January 23, 2023

Good Customer service, Didn't wait long for someone to help me, Prompt check out and return of my car More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted you enjoyed working with our team, and we appreciate you sharing how timely your experience was. If there is any other feedback you'd like to share about your experience or thoughts on how we can improve, please feel free to contact me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 22, 2023

Armen kept me updated and was able to get this repair covered under my Certified Pr-Owned warranty. More

by barrymfriedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Barry! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

January 22, 2023

Roger was extremely professional and nice. Just wish I didn’t have to wait so long to have car brought to me after service More

by Acquari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this feedback! We are so glad to hear that you enjoyed working with Roger. With regard to the rest of your review, we appreciate your patience during your visit and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 22, 2023

The dealership had my car for about a month and charged me $700 for something that clearly didn’t fix my car. Received my car on Friday and It’s not drivable Saturday night. More

by KristiyanKov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is concerning to read. This does not sound like the thorough and accommodating service I expect from our team, and I sincerely apologize for any oversight in resolving your car's issue. I would like to discuss this with you directly so we can make things right. Please reach out to me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 21, 2023

Thank you for your kindness, patience and making service at your dealership a great experience! More

by ABEDERTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe
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Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 21, 2023

Fast and clean service! I went in for an alternators and they told me it was the battery. No fee because the battery was under warranty! More

by Ernesto Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
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Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ernesto, thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 21, 2023

Great service experience with Russell Westbrook for my Ram. Thank you Benny in the service department for a fast turnaround! More

by morris4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Benny and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

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