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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,662 Reviews

2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 21, 2023

Thank you for your kindness, patience and making service at your dealership a great experience! More

by ABEDERTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 21, 2023

Fast and clean service! I went in for an alternators and they told me it was the battery. No fee because the battery was under warranty! More

by Ernesto Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ernesto, thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 21, 2023

Great service experience with Russell Westbrook for my Ram. Thank you Benny in the service department for a fast turnaround! More

by morris4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Benny and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 20, 2023

Worst service I have ever received, I spent over 5,000. On maintenance service took my truck home 4 days later I took it for a test drive and it's brake system locked and almost had a massive accident, too More

by sonia.acevedo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payment and Hector
Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to see that your problem was not resolved by our team and we sincerely apologize for any inconvenience that you experienced, Sonia. We do our best to provide top-notch service to our valued guests so it is disappointing to see that you are unsatisfied. I would like to learn more about your experience and I hope you'll consider giving me a call to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 20, 2023

Great dealership! Great people. Timely service. Good service had no problem getting my car service had no problem coming in to the service department More

by marjlov66.mt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your feedback is much appreciated! Thank you for putting your trust in the Russell Westbrook Chrysler Dodge Jeep RAM team to get the job done. We're always here to help!

January 19, 2023

Hector has great customer services goes the extra step to make sure , you are happy with the service. More

by carlosjolvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hector and the team are always happy to help you out, Carlos! Thank you so much for choosing Russell Westbrook Chrysler Dodge Jeep RAM and we'll see you next time!

January 19, 2023

Even though they have been pretty busy for the longest time now, and been having a shortage of parts due to the recent economy shuts downs due to the pandemic, they still try to get your car serviced as f More

by Jose Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, Vahe, Hector Jr., and most recently, Rogelio., Alex Klaumenzer
Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Jose, it's so great to see that you appreciate our hard-working team here at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for taking the time to share your experience, and have a lovely day!

January 19, 2023

Quick service. Was acknowledged by the available members in the lobby. Armen got me in and out for a speedy service. More

by reaper_sur_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team sincerely appreciates your review! Thanks for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

January 19, 2023

Some of the employees ant this dealership are scammers and con artist and doing shady business. More

by ernesttaylor717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is very concerning to receive. We strive to deliver a straightforward service experience and never intend to mislead or take advantage of our guests. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

January 19, 2023

Had a really bad experience. Took my Jeep into service for a dead battery. Was then told it was a bigger internal electrical problem and that it would take more days to get it ba More

by dmai191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payman
Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'd like to sincerely apologize that our team didn't provide timely, communicative information regarding the status of your vehicle. Additionally, I apologize that upon understanding that further work did not need to be done, you were not communicated with. I appreciate you sharing this, and I would like to look into what happened here further. If you're willing to continue this conversation, please consider contacting me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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