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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,676 Reviews
Call Service Center (855) 298-3373

2,676 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 22, 2022

I went there to get an oil change, I was told it would take 2-3 hours which was kind of a long time for a oil change. When I returned 4 hours later it still wasn’t ready, the tech guy told me it would be More

by Sterlingfarris3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear that your vehicle took longer than anticipated to repair. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to better our practices in the future. If there is anything more I can do to assist you or improve your experience, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 22, 2022

Jr was helpful and explained things which is great. Problem is that upon return of my car there was still an outstanding issue. More

by amala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector “Junior”
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Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Amala, while we appreciate the kind feedback about JR, we are sorry to hear that you are still having trouble with your vehicle. I would be happy to speak with you directly to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 20, 2022

This is the second time I’ve brought my jeep in for service and left with a sensor light still on. Westbrook response Being it back🤬 More

by regina29
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Dec 21, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the oversight regarding your vehicle. It is our goal to deliver professional and knowledgeable service, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 19, 2022

I don’t have a good experience at this dealer They took stool from my van More

by Danielcasillaselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's hard to receive negative feedback, but we will use it to improve. I would like to speak with you about your experience directly to see if there is anything that I can do to help. Please give me a call when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 19, 2022

The service is good and was able to solve my problem Will be coming back in the future if needed . More

by mariselahernandez77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave Russell Westbrook Chrysler Dodge Jeep RAM this awesome review, thank you! It was our pleasure to serve you. Enjoy the holiday season and we hope to see you again down the road!

December 19, 2022

Benny is the easiest and most conscientious service provider I dealt with. Benny keeps me informed of every aspect of the maintenance appointment. More

by Blackbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're always happy to see glowing praise for our team at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for sharing your appreciation for Benny. We look forward to working with you again down the road!

December 19, 2022

Great experience! Eric is a wonderful salesman. I would refer other people. The service was quick and easy. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Eric and our team. We hope to see you again!

December 18, 2022

This was my second time coming to Russell Westbrook for service. Benny is always really helpful. More

by kristelcrews.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny in Service.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We appreciate the kind feedback about Benny and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

December 18, 2022

Great service. Professional and friendly staff. Will work hard to get you what you want. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this kind review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 18, 2022

Roger E. always takes care of my vehicle needs in a very professional and timely manner. Thank you!! More

by gernunez0731
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Malaeb
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Roger. We hope to see you again!

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