Van Nuys Chrysler Dodge Jeep Ram - Service Center

Discovered leaking fluid after recent oil change. Contacted the service manager Mike A. His team immediately contacted me to obtain my vehicle for inspection. A porter named Matthew was uber to my wo Contacted the service manager Mike A. His team immediately contacted me to obtain my vehicle for inspection. A porter named Matthew was uber to my work location to pick up my vehicle. He arrived at the exact time decided upon. I surrender my vehicle to him and he returned to the dealership. Roger (Service desk) kept text contact with updates to me as to the issue. Transmission heater bolts were loose leaking fluid. My transmission had the recommended first time fluid exchange in June or July 2021. I was injured a few days later and had not driven my vehicle much at all until the recent maintenance oil change 2/24/22. I noticed the issue the first day I returned to work this week after my injury. Smoke from tail pipe and burning smell. Mike directed his team with urgency and the issue was detected and handled in an expedited timeframe. No charge was incurred. I continue to be impressed with the service I have received and will continue to trust routine car maintenance with Russell Westbrook Dodge. Kudos to Mike A(Service Manager) Roger(@Service Desk) and your very professional young Porter Matthew!! When he drove my car back to my work location (Valley Presbyterian Hospital) Van Nuys, Ca he did it with a smile and humor. Im walking with a cane and can only enter my car on the drivers side. I asked him to be my passenger as I drove him to drop him off back at the dealership. We laughed and joked the short ride back!! He's a keeper!! Promote him to do more for your service dept/company and know he could have joy ride in my RAM truck but he didn't!!! He was on point of pick up and delivery back timeframe both times! All of this service made my day especially when handicapped. Keep up the great customer service!! Its almost time for me to start shopping for my next truck or ??? The nurse down the street has spread the word as employees witnessed the wonderful delivery service when all was said and done! Got me back on the 405 fwy headed back to the Santa Clarita Valley and not stranded for hours. Much appreciated! Donuts or Pizza on me my next maintenance visit! Hope Russell Westbrook reads the survey reviews! Ive witnessed the change and volume of staff over the 6 plus years since my truck purchase! Everyone is working hard in their roles even the cleaning lady!!! Great job!! More

Costumer service sucks, they weren’t communicating with me about my car, I had to call Hector the guy who helped me on Friday at 4pm for updates and he said he didn’t know that he’ll find out and get back me about my car, I had to call Hector the guy who helped me on Friday at 4pm for updates and he said he didn’t know that he’ll find out and get back to me, he never called, so I called back at 5:30pm he tells me the recalls are done and gives me an estimate for the AC I told him I’m not fixing it because I can’t afford it right now and I asked if I can pick up my car, he said not today May be tomorrow or Monday and I was like I can’t be without a car until Monday, so he told me to call him Saturday morning to to tell other employees to have it ready because he doesn’t work on Saturday, I called him Saturday morning no answer, so I called the dealer and explained to them what was happening and I told them I needed my car Saturday, the guy helping me said he was going to call Hector to get the approval he call me back and he said he can’t release my car because is not ready that there was some miscommunication and that my car needed work with the recall still that I have to pick it up Monday, at this point I’m not having it, so I told him I was picking up my car even though “it wasn’t ready” when I got there and saw the paperwork my car was finished the day before, I guess they get more money if your car stays there more days? I don’t know but they definitely need to work on their costumer service, needles to say I will never bring my car back there! More

I was late for the traffic and then they don’t do the service I’m so mad with them we don’t live near service I’m so mad with them we don’t live near More

Extremely helpful, great staff, that is always willing to go the extra mile for their customers go the extra mile for their customers More

They made it very easy to get my car serviced in a very short amount of time short amount of time More

Quick repair, was ready in 2 hours. Didn't have to wait long. Thank you Didn't have to wait long. Thank you More

Took my car in for a recall that should have only took a day and after 2 day they didn’t even touch my car had to take it to San Fernando and they got it done in a day there was no communication no response day and after 2 day they didn’t even touch my car had to take it to San Fernando and they got it done in a day there was no communication no response no call backs I had a horrible experience More

They are very nice but you know five hours for an oil change is ridiculous. Why not just let us make appointments. After all we are customers. change is ridiculous. Why not just let us make appointments. After all we are customers. More

The dealership was timely, friendly and explained everything well. Service advisor and manager were great. everything well. Service advisor and manager were great. More

Benny service rep poor service, no communication issue vehicle brought in for still exist. I had to send two employees to dealership to physically check on status of vehicle due to no communication. I wou vehicle brought in for still exist. I had to send two employees to dealership to physically check on status of vehicle due to no communication. I would love to speak with the service manager. More