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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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March 01, 2022

They did a good job on helping me with me trucks problem and customer service. I really appreciate the help More

by kellynm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

February 28, 2022

It was an Easy, fast, friendly and affordable experience. I highly recommend this service department. More

by Alinourawada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Julio Rodriguez, Raed Malaeb, Alex Klaumenzer
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 28, 2022

Great and fast service! Payman and his team were very cordial, professional and timely. The process was a breeze! More

by zacharyzerries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

February 28, 2022

Payman is excellent advisor he listens everything we say what problem we have with vehicle. Also tech come with us road tested vehicle I explain to him what suv does when come to stop it make bump feel . Hi More

by Frankalicia5160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 27, 2022

very useful, got everything done quickly. Payman was very nice and helped me with everything I needed done More

by crys75argueta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : payman arjang
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 27, 2022

They did not fix the problems I dropped the car off for.When I got my car back it was all muddy. More

by cj7936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 27, 2022

Rogelio and the woman who scheduled the appointment were both super courteous and helpful . That you offered Uber to and from my home while taking care of the recalls was really appreciated More

by 11martamartinez11
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rogelio I didn’t work with mike
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 27, 2022

Fixed the problem on my vehicle. Took longer than I was told but it worked out. More

by kvnvalentino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 26, 2022

They gave me an appt right away I needed it to get my tags. Very friendly and my car was done the same day. More

by loremy2boysix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

February 26, 2022

I’ve only had my new jeep since October 2021 and I’ve had to bring it in for 3 weeks which has been a major problem. I am paying nearly 600$ for my lease because I wanted peace of mind about driving a relia More

by hautewellnessinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeep
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , We know your time is valuable and apologize if the repairs took longer than expected. Due to the pandemic some parts may take longer than normal to reach us. Once we have all parts needed, we work as quickly as possible. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Mar 01, 2022 -

hautewellnessinc responded

It’s not about the time it took. It’s that my BRAND NEW car has broken down 2x in the first 4 months!!! The last repair the tech drive my car 500 miles and they were not about to figure why the cylinders were misfiring and gave the car back. This jeep is a lemon

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