Van Nuys Kia

I am on my 4th KIA - love the cars and always had good experiences UNTIL I had to deal with Van Nuys KIA. Warning - Stay away from their service department. They will perform services not needed and t experiences UNTIL I had to deal with Van Nuys KIA. Warning - Stay away from their service department. They will perform services not needed and then you are stuck with the bill. Service Manager is no help and only option is to file a complain in small claims court! More

This review is about the experience I had with their pre-owned sales staff. I had narrowed my car search down to two models and the one Van Nuys had was my preferred car. The listed price was reasonab pre-owned sales staff. I had narrowed my car search down to two models and the one Van Nuys had was my preferred car. The listed price was reasonable and I drove 80 minutes to get there after making an appointment. The vehicle was not in a driveable condition and the sales rep said that a rodent must have gnawed through a wire overnight. Huh? I asked what repairs had been made to the vehicle after they purchased it. We went inside the shop where a screen showed several repairs including brakes. It also indicated that the struts were leaking and there was possible damage in the wheel wells. No repairs were scheduled. We went back to the showroom and the salesman pitched me on the $1,800 of dealer recommendations. I declined and asked for a discount. The manager didn't seem to listen. The sales rep said that if I hadn't asked for what was repaired, I would have bought the car since it was a good deal. End of conversation. More

All the staff were helpful and friendly. They helped get me in my dream car. Thank you George and the rest of the staff! They helped get me in my dream car. Thank you George and the rest of the staff! More

When looking for a new or used car come and see Omar. He went out of his way to take good care of us. Call and ser up you appointment today. Omar 626-734-3592 THANK YOU OMAR! He went out of his way to take good care of us. Call and ser up you appointment today. Omar 626-734-3592 THANK YOU OMAR! More

El asociado de ventas Maggie no vaya con ella. Probé un vehículo y la luz de freno estaba encendida. Ella, su gerente de ventas, Arnorld, y Arturo, el gerente de finanzas, informaron que se repara Probé un vehículo y la luz de freno estaba encendida. Ella, su gerente de ventas, Arnorld, y Arturo, el gerente de finanzas, informaron que se repararía el automóvil. Me dejaron el auto vacío sin gasolina, luego las luces seguían encendidas. Mi mecánico me dijo que habían reiniciado los sensores. Además, mi mecánico me aconsejó que no debería tener esas luces encendidas porque no era normal. Regresé y se negaron a devolver el auto de inmediato dentro de mí devolviéndolo a la misma hora que lo recibí. El gerente Arnold se puso muy desagradable y agudo y me abandonó. Cambiaron mi papeleo, reiniciaron los sensores del tablero y se negaron a dejarme hablar con el gerente general. Obtuvieron mi dinero y me dieron sus colas para besarlas INMEDIATAMENTE DESPUÉS. Maggie incluso le dijo a otro trabajador que dejara de hablarme y salió y me hizo un gesto con la mano en el cuello. Intentando intimidarme. Esta es la empresa menos profesional, fraudulenta y engañosa con la que he tratado. Me pondré en contacto con las noticias locales y un abogado. More

The sales and finance person Eric was awesome, no haggle, professional. Highly recommend him and would go back to purchase another car there in the future. professional. Highly recommend him and would go back to purchase another car there in the future. More

GREAT buying experience at Kia in Van Nuys! I just purchased a 2021 Kia Soul, I am delighted with the attention & service we received from salesperson Luis Pereira. Luis was super knowledgea I just purchased a 2021 Kia Soul, I am delighted with the attention & service we received from salesperson Luis Pereira. Luis was super knowledgeable, very professional, customer focused, & transparent. I'd highly recommend both Luis & Kia Van Nuys to anyone looking for a new car. More

My neice came from Northern California and had her Kia Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the c Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the car, but due to a successeion of moves on her part, she did not receive notifications. After producing paperwork showing she had kept up maintenance on her Kia Optima, Ismael in the Kia Service Dept. working with Kia and my neice had the car repaired, which she says runs like a brand new car. She credits Ismael's calm demeanor and customer relations skills with getting her through a very stressful situation. I was with her on a couple of her visits to Kia Van Nuys and witnessed Ismael's interactions for myself. He was very professional as well as personable. Shout out to Kevin also who drove us from the Service Dept to the larger service repair building. He also was personable and seemed to enjoy his job and making us feel at ease. More

What a terrible dealership. I wish I could give them 0 stars. I had been speaking with the sale rep Denisse at this location and she told me they had the car, make, model, color I wish I could give them 0 stars. I had been speaking with the sale rep Denisse at this location and she told me they had the car, make, model, color and trim that I wanted. She even confirmed it the night before and asked me to get to the dealership when they opened at 10am on Sunday. (08/28/22) I don't live near Van Nuys so it was inconvenient to drive there first thing on a Sunday. I got there and they immediately let me know the car I wanted was sold and they tried to bait and switch me with an alternate. I REALLY hate this tactic and they should be ashamed of themselves for wasting my time and ultimately theirs too. More

Sales representative put us at ease and provided us with all the information we needed to make a decision about our purchase. Efficient and quick. Care given to car by the crew was exceptional. all the information we needed to make a decision about our purchase. Efficient and quick. Care given to car by the crew was exceptional. More