Van Nuys Kia

Took my car in to have the AC serviced and after spending $200 nothing was fixed. I have tried calling Pedro (also goes by Peter) and left messages with the service manager but nobody has called me back. T $200 nothing was fixed. I have tried calling Pedro (also goes by Peter) and left messages with the service manager but nobody has called me back. This has been going on for months. I would highly recommend you find someplace else to service your vehicle if you want professional service. If it were possible to rate this location with zero stars I would. More

I had the best purchase in buying my new Kia K5 with a young lady named Maggie the whole process was straightforward best purchase experience. Kia has come along way young lady named Maggie the whole process was straightforward best purchase experience. Kia has come along way More

The service Dept is AMAZING! Ismael Barragán went above and beyond to help me with such professionalism! I can’t thank him enough! During this same visit, their mechanical engineer, Oscar Perez, was able t and beyond to help me with such professionalism! I can’t thank him enough! During this same visit, their mechanical engineer, Oscar Perez, was able to immediately figure what was going on with my car! His knowledge and professionalism has given me faith in this particular service Dept. I won’t go anywhere else! Thanks guys! More

WARNING!This is in a very high gang area and not a safe WARNING! This is in a very high gang area and not a safe place to go. Find a better safer area to service your car WARNING! This is in a very high gang area and not a safe place to go. Find a better safer area to service your car More

Battery issues Even though I had to leave my car over night because it was late by the time I came in. They took my car in and provided transportation back to my hom Even though I had to leave my car over night because it was late by the time I came in. They took my car in and provided transportation back to my home. The very next day my car was ready by 9:00am. Excellent service! More

Never fails Volkswagen of Van Nuys has some of the best deals out there and the best staff, in my experience. Far from being angry dealers eager to squeeze every Volkswagen of Van Nuys has some of the best deals out there and the best staff, in my experience. Far from being angry dealers eager to squeeze every penny out of you (as most card dealers), they're legitimately honest and human -- viz. they see and treat you as a person and not as a sack of money. I have leased two cars with them (just got a 2019 Passat Wolfsburg last week), and both experiences were exceptional. I spent an hour tops from the moment I arrived at the dealership to the moment I drove out of the lot in my new car. I specifically recommend Paulo Contreras,: he´s the best! Even the finance expert was legitimately honest without trying to force services down your throat. More

Out of this world!! A dealership that actually makes the effort to listen to their potential customers. Miguel and Fausto where amazing, they made us feel at home. Even w A dealership that actually makes the effort to listen to their potential customers. Miguel and Fausto where amazing, they made us feel at home. Even with our little one running around they they helped us feel comfortable. Amazing service. Best buying experience bar none. More

Good fast service I had a 10k service by appointment in a Saturday. Brought it in, got checked in fast and was done in about an hour. Was offered to perform recalls but I had a 10k service by appointment in a Saturday. Brought it in, got checked in fast and was done in about an hour. Was offered to perform recalls but I declined due to time. Will be back. More

Service Department Ripoff I was told I needed new tires and I needed them STAT because they were bald. I did not see that they were bald but I gave them the benefit of the doub I was told I needed new tires and I needed them STAT because they were bald. I did not see that they were bald but I gave them the benefit of the doubt and drove carefully and slowly for a month until I saved up money to buy tires. I took my car to two different tire shops and they said nonsense! I didn't need new tires! Both places agreed I had at least 20,000 more miles before I had to even think about tires. VW service rips off people like me who may not know about cars and repairs. Shame on them. More

Quick, easy and transparent This is the second VW I leased from VW of Van Nuys. The process was quick and easy and I was off in my new car! No hassle, no shady business! This is the second VW I leased from VW of Van Nuys. The process was quick and easy and I was off in my new car! No hassle, no shady business! More