Van Subaru

I should have known this would be an awful experience when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a month. I nearly returned the car because the temp tags had nearly expired and I still had no title information or a proper invoice. The service experience has been absolutely wretched even in the new location. Even a simple oil change results in an attempted up-sell for this filter and that filter we never experienced at other dealers with our two previous Subarus. Scheduling is fairly convenient and you do get text message reminders, but it always takes longer than indicated. Most recently, Subaru corporate agreed to cover a part for free that was out of warrantee because it is a common problem (steering wheel radio controls fail). Three separate calls to the service department over the course of a month, and they never call back. The service reps are pleasant and "talk the talk," but dealing with this trainwreck of a dealership will waste your valuable time and you get the feeling of being blown off. I will never buy another car here and the dealer experience caused us to buy our first non-Subaru in a long time. More

We have purchased many new cars this was the easiest purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his road's were highway driving rough r purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his road's were highway driving rough road's and curve's and a surprise to show you how the car ride's.We had two car's to trade in I had checked Kelly Blue, Book Edmunds,cars.com and other's.The difference the wanted was just about what I thought it would be,I made a offer they came back with their offer and we split the difference feel like they treated us right.We are very happy with our new Outback!!!!! More

I purchased my 2010 Subaru Outback from Van Subaru in March 2010 and this was my first new car purchase ever. I had driven my previous car for 12 years and when it broke down for the last time I decided March 2010 and this was my first new car purchase ever. I had driven my previous car for 12 years and when it broke down for the last time I decided that I deserved a new car. Based on everything I had heard about Subarus I started shopping for a used Outback. I quickly found that they hold their resale value quite well and that it made more sense to buy a new one. I went to Van Subaru and received no sales pressure whatsoever. The sales staff allowed me to test drive a Forester and an Outback to see which one I liked best, allowed me to take both vehicles out for a long drive by myself and stayed late into the night while I slowly made my decision. At no point in the dealings did I ever feel pressured to buy nor did I feel that I was being lied to regarding the vehicle, pricing or the warranty. My wife and I shared stories with our sales agent, Marcus, and our financing agent, Mongo. I left feeling like we had made new friends. Now every time I go in, they know me by name. I continue to take my Outback there for all oil changes and periodic servicing because I genuinely enjoy hanging out with the staff there and I have no qualms about buying another new vehicle from them. More

My 2000 Subaru Forester with 85,000-plus miles needed head gasket repairs. The service manager went to bat for me because I had had all my maintenance done through this Jack Miller dealership, and Subaru head gasket repairs. The service manager went to bat for me because I had had all my maintenance done through this Jack Miller dealership, and Subaru honored an "extended warranty." My repair costs were about half what they would normally have been. I have been to this dealer since 1999 and recommend them highly. More