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VanDevere Kia
Akron, OH
550 Reviews
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550 Reviews of VanDevere Kia
June 27, 2018
Warranty Forever program does not stand behind its product! I have never had such a bad experience with a car dealership in all my life than I have had with Van Devere Kia in Akron, Ohio. My engine light came I have never had such a bad experience with a car dealership in all my life than I have had with Van Devere Kia in Akron, Ohio. My engine light came on, so I took the car to Auto Zone to run the diagnostics. I then got a next day appointment for service with Van Devere Kia and gave them the diagnostic code. It cost me $112 for them to run the same diagnostic code that I already gave them. Four hours later, they came to tell me that Kia's lifetime warranty would not cover my vehicle when online, it says it does cover this particular diagnostic code for a broken Manifold. I also, during this four hour wait, went to the online forums and found this to be a very known problem with Kia's. My Kia only has 51,000 miles on it. Now for the kicker....they will not cover my broken Manifold because I did not get pre authorization to have my oil changes done elsewhere and report that I had kept up my maintenance. It was all done, just not reported to the warranty program. Okay, when does oil changes have anything to do with a broken Manifold? The maintenance was done, just not reported to Warranty Forever which I had no idea I had to do. Not only did they not tell me about this, soon after I got my car, which was used with 21,000 miles on it, it it started showing all kinds of scratches after a few car washes and rain that I did not put on my car. Then I had a problem with a horrible irritating noise in my ceiling by the sun roof. When I took it to them, oh. .we are sorry, but that's not our sun roof installed by Kia. Excuse me?? Come to find out, this model was supposed to have the full moon roof all the way back and I paid for a top of the line model vehicle with all the perks, and it's not their sun roof, so we won't check the noise... not covered so I would have to pay for itl! This Manifold job to be done by them is over $1000 to do and they won't cover it. I called Kia Headquarters, sorry Ma'am.... that warranty is through the dealership, we can't help you. I call Chris at Van Devere as he is the person who handles these situations. Sorry, nothing I can do. I had to ask him to please call Warranty Forever on my behalf, which he supposedly did do, but again...I did not report my maintenance oil changes. I was really thrilled with Van Devere and thought highly of them until now. They are unwilling to help me in any way at all. I have never been treated like this and can't believe they cannot do ANYTHING. I bought a Kia due to its Warranty...your insurance actually goes down a bit because of it. Its a fantastic offer if it actually works for the customer. I like my SUV and it has been a great vehicle until now. I just don't like being taken advantage of by this dealership. They have been more than deceitful in my case on three incidents and I am very disappointed in their customer Care. Why will the dealership in something like this, not step in and take care of their customer?? Not happy Van Devere Kia! For it being a known problem and your warranty program you hire to represent your dealership, in my opinion, is just a way to sell your vehicles when in truth it doesn't work for the people. Very disappointed and upset. Needless to say, I still have a broken Manifold. So much for Warranty Forever... More
by Jackie
Employees Worked With
Derrek Miller was extremely nice in the service department...none of this is his fault. A four hour wait was a bit extreme and charging me $112 for a diagnostic code I handed to them that had already been run.!, Chris Delsavio
Helpful June 25, 2018
Satisfied cutomer We have been taking our KIA to VanDevere for a few years and am happy to finally have purchased a car from them. Mike Robinson was fantastic and worke We have been taking our KIA to VanDevere for a few years and am happy to finally have purchased a car from them. Mike Robinson was fantastic and worked extremely hard (along with many behind the scenes) to get our deal completed. Thanks for going the extra mile and closing the store up with me on Saturday. We will be back! Thanks, Rob More
by neoh330
Employees Worked With
Mike Robinson
June 14, 2018
Great people to help with making the right choice for us. Beth Thaxton helped us in making our decision that best suited us. She showed us the pro's and con's between a used car and a new car that fit our nee Beth Thaxton helped us in making our decision that best suited us. She showed us the pro's and con's between a used car and a new car that fit our needs. We purchased a new Buick Encore and we love it. More
by kathyann
Employees Worked With
Beth Thaxton and sales mgr Rocky
June 06, 2018
Amazing customer Care I came in with a complex situation and they took great care of me!! Everything about the experience was top notch to sag the least! I came in with a complex situation and they took great care of me!! Everything about the experience was top notch to sag the least! More
by Cooldad
Employees Worked With
Michael Brown, Crystal Furey
May 31, 2018
Great service I have purchased several cars from Vandevere and every time the process has always been smooth. Mike Robinson was my salesman- he was friendly, knowle I have purchased several cars from Vandevere and every time the process has always been smooth. Mike Robinson was my salesman- he was friendly, knowledgeable and not pushy. Overall great experience. More
by Cargointow
Employees Worked With
Mike Robinson
May 30, 2018
Great All-around Service This is the third vehicle purchased from VanDervere. Beth Thaxton was courteous and walked us through the entire buying experience. She answered all o This is the third vehicle purchased from VanDervere. Beth Thaxton was courteous and walked us through the entire buying experience. She answered all our questions and made sure we were satisfied at every level. She reached out and found the vehicle that fit out needs. We are happy with the entire buying experience. More
by Soule Family
Employees Worked With
Beth Thaxton, Randy Potter, Kevin Tinsley
May 22, 2018
Very attentive staff Every question answered, every need taken care of. Courteous salesman took the time to explain everything from how to drop off for service to the loca Every question answered, every need taken care of. Courteous salesman took the time to explain everything from how to drop off for service to the location of a more convenient car wash location. More
by D Bennett
Employees Worked With
Warren Grugle
May 20, 2018
Outstanding customer service from Mike Robinson It was a great experience working with Mike Robinson. He was attentive to our needs and worked to obtain the right deal for us. Mike went above and be It was a great experience working with Mike Robinson. He was attentive to our needs and worked to obtain the right deal for us. Mike went above and beyond to ensure we were comfortable and satisfied with our purchase. He was friendly, knowledgeable and able to answer all of our questions. We highly recommend working with Mike!! More
by SWilson
Employees Worked With
Mike Robinson
May 20, 2018
Great customer experience Beth Thaxton was my sales professional. I was looking for a specific 2015 Jeep Cherokee that I saw online. She gave me a brief, but comprehensive o Beth Thaxton was my sales professional. I was looking for a specific 2015 Jeep Cherokee that I saw online. She gave me a brief, but comprehensive overview of Van Devere. It was clear they had a different approach to selling cars vs.the 4 other dealers I recently visited. She then went to get the car from the lot and ran it through the car wash. It's a little thing, but the other dealers had me drive their cars covered with thick pollen dust. After our test drive, I mentioned the brakes seemed to have a pulsation. She agreed. The next day, she called to tell me they replaced the rotors. I ended up buying a car from another dealer who had a Jeep more in line with what we were looking for from a feature perspective. However, I will definitely keep Beth and VanDevere in mind for our next car buying opportunity. More
by TomF
Employees Worked With
Beth Thaxton
May 12, 2018
The process was smooth,and not allot of waiting The service center was clean,the sales people were curious, no confusion, pricing if the vehicle was explained, Crystal Furry was very helpful in gett The service center was clean,the sales people were curious, no confusion, pricing if the vehicle was explained, Crystal Furry was very helpful in getting what i wanted More
by Ceciliadj
Employees Worked With
Crystal Furey
