Vandergriff Acura
Arlington, TX
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Best customer service, thanks to Sergio Tapia in sales and Rick, service manager they will take care of you, make you want to come back for service. and Rick, service manager they will take care of you, make you want to come back for service. More
My 2007 Honda Accord air conditioner was out &having only 1 car your service adviser Kevin Castillo was great enough to bring me a loaner car to my house & then take my car to the dealership to get fixed.Had 1 car your service adviser Kevin Castillo was great enough to bring me a loaner car to my house & then take my car to the dealership to get fixed.Had my car For 1 day & called me to come & pick up my repaired car .Your service advisor did a fantastic job in servicing me & I appreciate it very much. More
I asked 3 times about the availability of the car that I was targeting. Each time the answer was avoided. On the 4th time I asked they said yes. I get to the dealership they say that they just sold it and t was targeting. Each time the answer was avoided. On the 4th time I asked they said yes. I get to the dealership they say that they just sold it and they have 2 alternatives that were 3 times the price of the vehicle that I inquired about. I have history with this dealership. They are arrogant More
After an oil change I found some bolts missing from the air cleaner box. I contacted them to complain and get the problem resolved and got an email response "sorry for the mishap". That was is. Several att air cleaner box. I contacted them to complain and get the problem resolved and got an email response "sorry for the mishap". That was is. Several attempts to reach someone have come up with nothing. They also over charged my credit card. Terrible. More
The experience with Thai Nguyen once again was a pleasure. The previous car that was purchased through the dealer had some worked that needed to be done before our 30 days mark. Thai was contacted a pleasure. The previous car that was purchased through the dealer had some worked that needed to be done before our 30 days mark. Thai was contacted and informed of this situation. He worked diligently to rectify the situation. It's very exciting to work with a Thai Nguyen, Kenny and Eric. They showed a great deal of care and respect for what I was looking for, the hours I was available, and budget. Along with the great experience and efficiency in completing the transaction. I highly recommend you talk to Thai Nguyen if you’re considering buying a new or previously owned automobile. Look forward to working with Thai Nguyen again. More
Working with Thai Nguyen for the second time has been an absolute pleasure! Thai Nguyen is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the absolute pleasure! Thai Nguyen is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part – Thai Nguyen stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Thai Nguyen if you’re considering buying a new or previously owned automobile. More
Saleswoman Asma has zero integrity and is rude. Avoid her like the plague. Bought a 2020 CPO Acura RDX that was a lemon. The vehicle had been used as a loaner and had been driven for 600 miles AFTER bein like the plague. Bought a 2020 CPO Acura RDX that was a lemon. The vehicle had been used as a loaner and had been driven for 600 miles AFTER being certified. This is in violation of Acura's CPO program. The vehicle had scratches all over and despite me literally informing the dealership about the scratches and incorrect mileage they failed to fix the problem. To the dealership's credit, they cancelled the transaction and gave me a full refund when I refused to accept delivery. More