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Vandergriff Acura

Arlington, TX

2.9
931 Reviews

1100 I-20 West

Arlington, TX

76017

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Showing 931 reviews

June 11, 2022

Best customer service, thanks to Sergio Tapia in sales and Rick, service manager they will take care of you, make you want to come back for service. More

by Angell20058
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sergio Tapia, Ricky Sandoval
Jun 13, 2022 -

Vandergriff Acura responded

Thank you for the positive review, we're happy you enjoyed your experience with us. We appreciate your loyalty, and congratulations!

May 29, 2022

Great Price, easy sales process, overall great experience. I was in and out with no hassle, no stress. Ask for Kerie. More

by Thom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerie Tinstman
May 31, 2022 -

Vandergriff Acura responded

Thom, thank you for the positive feedback. We're glad to hear Kerie was able to provide you with excellent customer service, transparency, and efficiency during the car buying process. We hope you think of us for future needs. Congratulations on the new vehicle!

May 27, 2022

No pressure, quick and easy. I hate dealing with car dealerships but here, my sales person, Karie, was fantastic! More

by Thom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Nguyen
May 31, 2022 -

Vandergriff Acura responded

Thanks for the feedback. We're glad to hear Karie was able to provide you with excellent customer service and transparency during the car buying process. We hope you think of us for future needs. Congratulations on the new vehicle!

May 06, 2022

My 2007 Honda Accord air conditioner was out &having only 1 car your service adviser Kevin Castillo was great enough to bring me a loaner car to my house & then take my car to the dealership to get fixed.Had More

by dalemerl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Castillo
May 09, 2022 -

Vandergriff Acura responded

We're happy we were able to help, thanks for taking the time to leave a review!

May 10, 2022 -

dalemerl responded

Keep up the great service

March 28, 2022

I asked 3 times about the availability of the car that I was targeting. Each time the answer was avoided. On the 4th time I asked they said yes. I get to the dealership they say that they just sold it and t More

by chased55
Recommend Dealer
No
Employees Worked With
Dayshawn Green
Mar 29, 2022 -

Vandergriff Acura responded

Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.

February 26, 2022

NOT GOOD SERVICE I DONT WANT TO COME BACK SALES MAN WAS GOOD BUT INSIDE GUY WAS RUDE. NOT COMMING BACK More

by ustruckandtrailerrepair
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malik Allen
Mar 02, 2022 -

Vandergriff Acura responded

We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.

February 23, 2022

After an oil change I found some bolts missing from the air cleaner box. I contacted them to complain and get the problem resolved and got an email response "sorry for the mishap". That was is. Several att More

by rskcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade West
Feb 24, 2022 -

Vandergriff Acura responded

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.

November 29, 2021

The experience with Thai Nguyen once again was a pleasure. The previous car that was purchased through the dealer had some worked that needed to be done before our 30 days mark. Thai was contacted a More

by Mssjackson7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen, Eric Fuentes
Dec 01, 2021 -

Vandergriff Acura responded

Thank you for your positive review!

July 27, 2021

Working with Thai Nguyen for the second time has been an absolute pleasure! Thai Nguyen is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the More

by Mssjackson7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen, Kenny Le, Michael Sessions
Jul 29, 2021 -

Vandergriff Acura responded

Thank you for your positive feedback!

July 22, 2021

Saleswoman Asma has zero integrity and is rude. Avoid her like the plague. Bought a 2020 CPO Acura RDX that was a lemon. The vehicle had been used as a loaner and had been driven for 600 miles AFTER bein More

by Andy M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Sessions, Asma Noor-Hussain
Jul 23, 2021 -

Vandergriff Acura responded

Andy, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.

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