Vandergriff Acura

Great Experience My husband and I had previously visited another Acura dealer in the metroplex and did not have a good experience. I had purchased a Honda from Vander My husband and I had previously visited another Acura dealer in the metroplex and did not have a good experience. I had purchased a Honda from Vandergriff years ago so we decided to go visit the Vandergriff Acura dealership in Arlington. Max Coker met us at our designated appointment time and was awesome to work with. The whole experience was very pleasant. I would definitely recommend this dealership and Max to anyone looking for a new Acura. More

Servicing my vehicle My service advisor Mr. Michael Nguyen was very knowledgeable on explaining what was going on with my vehicle, Vandergriff Acura got my vehicle fixed r My service advisor Mr. Michael Nguyen was very knowledgeable on explaining what was going on with my vehicle, Vandergriff Acura got my vehicle fixed right away in no time. I will definitely recommend this dealership to my friends and family. More

Great experience!!! We recently purchased a pre-owned 2016 MDX from Vandergriff Acura and wanted to express how easy they made it with our purchase. The entire staff made We recently purchased a pre-owned 2016 MDX from Vandergriff Acura and wanted to express how easy they made it with our purchase. The entire staff made it such an inviting atmosphere from the minute we walked in the door. Our sales person was Travis Nguyen and he really took time to explain all the options on our MDX and it was obvious he knew his product extremely well. We will definitely be buying all our vehicles from Travis and Vandergriff Acura. Not to mention, we had to bring the MDX back to have a spare tire installed and they were equally as thorough. They even brought our car back to us when the work was completed. Thanks Vandergriff Acura! More

two cars in two hours We had a great experience buying our last car at Vandergriff from Max Coker. Buying a car is a big pain. Max knew we did not what to waste our time. O We had a great experience buying our last car at Vandergriff from Max Coker. Buying a car is a big pain. Max knew we did not what to waste our time. Our time at the dealership was extremely short compared to the usual experience and what's more they gave us such a great deal we actually picked up two TLXs that day and we were very happy with everything. More

Shared confidential information They shared information with my brother who is a financial manager at another dealership whom I had a troubled relationship with and haven't spoken to They shared information with my brother who is a financial manager at another dealership whom I had a troubled relationship with and haven't spoken to in 4 years, At first the denied it then oh we're sorry it want happen again. My brother know everyone in DFW car business I he will see to it I never get a car loan. Don't trust vandergriff with anything More

Great Car Buying Experience!!!! After searching the internet for a car I made the trip to Arlington and encountered the most helpful Sales Lady Melissa Juarez that made my car buying After searching the internet for a car I made the trip to Arlington and encountered the most helpful Sales Lady Melissa Juarez that made my car buying so smooth and hassle free. Melissa worked until she got me a Great Deal. This is the first female Salesperson that I have ever had and she was leaps over anyone that I had in the past. Kudos to Melissa at Vandergriff great addition to there Team!!! More

Worst Experience I had while buying a Car Worst Customer Service, they treat the customer as Garbage. The manager (Robert Fugate) don't treat customer as people and even told me that he is the Worst Customer Service, they treat the customer as Garbage. The manager (Robert Fugate) don't treat customer as people and even told me that he is the best Car Salesman in whole DFW Area, which is totally xxxxxxxx. I have asked my friends and family to keep away from Vandergriff Acura. They sell damaged car and blame you for the damage. I had a horrible experience with them. I don't want others to go thru the same. Please stay away from them. More

punishing your customer for disagreeing? I bought a certified 2016 Acura MDX with tech package. Before I went there to pick up the car, I did some research about the transmission. There is a I bought a certified 2016 Acura MDX with tech package. Before I went there to pick up the car, I did some research about the transmission. There is a TSB 15-054 to solve hesitation issue. I asked the dealer to have the TSB performed. It was not done. After I got the car, I called next week and scheduled to have this done at 12:00 noon. I went there and told diagnosis is needed. I told Vini (service manager) that I just needed to have the TSB performed. He gave me a look (you are to be punished for arguing with me). I waited until 1:15 and asked Vini about the status of my car. He told me that they just started testing it. I asked to see his manager. I met John Ellis. He agreed to have the TSB done. At 2:30, Vini and another employee showed me some phone pictures that TSB cannot be performed due to service mismatch. I contacted Acura next week. Acura told me that Vini told Acura that my Acura's software is up to date. I insisted to have another dealer perform this TSB. I was asked to go to David McDavid. David McDavid checked my car and performed the update. What kind of customer service is your dealership? More

Many purchases - Great Experience I just purchased my 8th Acura from this dealership! Everyone is great, my salesperson Tyler, the sales managers, Wes and Robert, Cody and Kyna in the I just purchased my 8th Acura from this dealership! Everyone is great, my salesperson Tyler, the sales managers, Wes and Robert, Cody and Kyna in the Business office. Maybe most important, Desmond in the service drive. I cant say enough about how easy it is to do business here. Go in with realistic expectations and you will leave with a great experience and a great car! The product is excellent, Acura products resale value is so high that my luxury car lease payments are lower than other non-luxury brands. Kudos to John and his team!!! More