Vandergriff Toyota

Excellent, friendly service--tire rotation Thank you for your quick, friendly service. We have a mesh carrier that does not work in our trunk. The service people ordered the part and will brin Thank you for your quick, friendly service. We have a mesh carrier that does not work in our trunk. The service people ordered the part and will bring it to our house--now that's service! More

Excellent Service Ryan Parker is my 'go-to' guy in the service department. Recently had a 'check engine' alert which the great technicians corrected very quickly. The r Ryan Parker is my 'go-to' guy in the service department. Recently had a 'check engine' alert which the great technicians corrected very quickly. The result? My Camry SE is now performing like new. Ryan explained the cause of the issue and the easy fix. I am always impressed with the quality of service and courteousness of all the folks in the Service department. Thank you, all! WJohnson More

Excellent job I had an awesome experience when I took my car for periodic service. Debbie was so knowledgeable and knew exactly what she needed to do. I had an awesome experience when I took my car for periodic service. Debbie was so knowledgeable and knew exactly what she needed to do. More

Fraud Went to check out a used Tundra. When saw the truck it had hail damage on it that was not advertised anywhere on the website. Clean carfax - So the de Went to check out a used Tundra. When saw the truck it had hail damage on it that was not advertised anywhere on the website. Clean carfax - So the dealership did not report it to carfax either. After multiple back and forth they decided to fix the hood but not the roof. By now the dealership had already called me 3-4 times to visit as they would not discuss anything on the phone. All these times the agent Naseer and Kirby confirmed it was a "certified pre owned". It was a surprise to me that toyota would allow a hail damaged car to be certified. Finally went to buy the car and they made us keep waiting (with little kids) for an hour before bringing the price sheet. With it they brought the news that the car is not indeed certified as it is hail damaged. They kept lying through the multiple visits and wasted all this time. Manager would not even come out of his office to talk to us. When we knocked and talked to him from the door to explain why they have been advertising the car as certified; he replied. "I dont have time to talk to you". On questioning again about the fraudulent advertising he said - "they (the agents) made a mistake" and asked us to leave. Not even a single apology for wasting mine and my family's time and fraudulent advertising. The manager was rude, obnoxious and very unprofessional. More

Quality Service I have been getting service done on our Toyota Avalon at Vandergriff for the entire almost eight years that we have lived in the area. We transplanted I have been getting service done on our Toyota Avalon at Vandergriff for the entire almost eight years that we have lived in the area. We transplanted as an active duty family having no idea where to go for vehicle service. We had the same Service Advisor for most of the time but Nancy moved on about a year ago. I have used the same mechanic most of the time and Ben Cahill has been our favorite person to deal with for many reasons. I was referred to Luis Viloria not long ago so that is who I asked for this time. The place was busy because it was a late morning when I arrived but fortunately I missed the morning crowd. He was able to get me in for service and out in a decent amount of time. He was pleasure dealing with Luis Viloria and that is who I will use from now on. I was a little disappointed that when they were bringing two vehicles in the show room, they didn't ask those of us sitting near that big door to move. I was on the phone and when I turned around the truck was within 12 inches of me. More

Don't ever buy car or truck here the will rip you off Order my truck 2 week ago got approve sign all paper work they tell me to come pick my truck in 2 week got here and they turn around and say I got to Order my truck 2 week ago got approve sign all paper work they tell me to come pick my truck in 2 week got here and they turn around and say I got to put $5,000 down cause the bank didn't approve all my loan only half of the truck that's xxxxxxxx they didn't call me and let me know about this problem. Just to let you guys know don't ever buy car or truck from here More

Horrible Customer Service Charlie is brash, overbearing and extremely difficult to talk to. He's accusatory and shifts blame onto customers for his service department's deficie Charlie is brash, overbearing and extremely difficult to talk to. He's accusatory and shifts blame onto customers for his service department's deficiencies. It was hard to get a single word in edgewise, into a conversation about a repeated Toyota issue that Vandergriff didn't fix. After purchasing multiple vehicles there, I'll be taking my business elsewhere and ensuring I tell as many people as I can about what a horrible institution Vandergriff Toyota's Service Department is, led by Charlie Evans. If you're interested in Toyota, go anywhere but Vandergriff Toyota. More