Back

Vandergriff Toyota

Arlington, TX

3.8
1,270 Reviews

1000 Interstate 20 West

Arlington, TX

76017

Directions

By Type

Showing 1,270 reviews

August 11, 2017

Thank you Efrain Rodriguez Efrain Rodriguez is a superb Service Adviser. I took my care in for an oil change. He greeted me with a smile and was very professional. Thank you More

by Caryssa Heath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain Rodriguez
Aug 11, 2017 -

Vandergriff Toyota responded

Hey Caryssa, we're glad Vandergriff is your GO TO! It's great to know Efrain has continually provided you with the service you want. We look forward to working with you again. Regards Vandergriff Toyota

August 10, 2017

Buyer's Remorse love my Camry purchase this week, but am definitely having buyer's remorse!! After I got home, I still had my Vandergriff Toyota website up. I had co More

by Ray
Price
Recommend Dealer
No
Employees Worked With
Alberto
Aug 24, 2017 -

Vandergriff Toyota responded

Hello Ray, Vandergriff Toyota has always made customer satisfaction our #1 priority, and while I am glad you're enjoying your new Camry, I'm very sorry to hear that you regret your purchase. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We price our cars to be one of the most competitive in the area and try very hard to satisfy every customer, so we would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Chris Snyder - General Sales Manager (877) 880-5657

Aug 24, 2017 -

Ray responded

Dear Dealer Raters and Readers thereof.... My issues were immediately resolved by Chris Snyder. He immediately showed a genuine concern and spent time listening when he is likely a very busy general manager. Furthermore, even with the prior bad experience with others, and was never directly his problem at hand, he is someone I trust for "making it his problem." In the future I will purchase from him directly for sure. The concerns were not only resolved, but with higher than expected results and customer service thereof. It was in short: A perfect example of Truly Exceptional Customer Service....I will return to Vandergriff Toyota for they have shown a true resolution that was genuine and exceeded expectations.

August 10, 2017

Fantastic experience with Ashley Ashley and the entire staff We loved our experience with Ashley Ashley and would recommend her to anyone looking for a vehicle. The entire staff was great. I've bought many vehic More

by Family Furniture Fernando Jara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Ashley
Aug 11, 2017 -

Vandergriff Toyota responded

We're so glad you enjoyed your car buying experience with Ashley. To be considered somebody's favorite or their best ever is a big honor. Thank you for your 5 star review, we really appreciate it.

August 10, 2017

Amaizing service department Great experience, Had my 4 Runner checked and repaired the same day, I would recommend have your Toyota serviced at Vandergriff with Ryan Parker, exce More

by 4Runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Aug 11, 2017 -

Vandergriff Toyota responded

We're so glad Ryan was able to get you checked, diagnosed, and repaired all in the same day! We thank you for your loyalty to Vandergriff, Regards Vandergriff Toyota

August 07, 2017

Excellent I went in for a recall service and Ryan was wonderful. He made sure my parts were ordered and I was taken home and picked up when the car was ready. More

by Margaret9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Aug 08, 2017 -

Vandergriff Toyota responded

Margaret, it's great to hear Ryan and the service team were able to fix your recall without any problems! We're glad you enjoyed the shuttle service as well. Thank you for allowing us the opportunity to fix your vehicle! Regards Christy Muse - Service Director (877) 841-3693

August 07, 2017

Service As usual, they did a great job! Was told my bull bars wpouldn't fit my 2017 from 2013 Tundra and they made it possible for this to happen. TOTALLY K More

by dhildreth1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AUTRY in Service
Aug 08, 2017 -

Vandergriff Toyota responded

We're so glad to hear Autry and the team were able to troubleshoot and get your bull bars fitted. It's always great when you can make somebody's day and we're so pleased we made yours! Regards Christy Muse - Service Director (877) 841-3693

August 05, 2017

Awesome customer service from awesome people! This is my first Toyota. I am highly impressed with the quality of the vehicle it's self and the service I have been provided during my routine mainte More

by Toriana Vandegrift
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain
Aug 08, 2017 -

Vandergriff Toyota responded

That's great to hear Toriana. We're glad that Efrain has been able to give you great service. Toyota makes great vehicles and we're glad you're enjoying yours! Regards Christy Muse - Service Director (877) 841-3693

August 05, 2017

Routine maintenance I have purchased 3 cars from Vandergriff Toyota and kept them maintained there as well. The service is always great, the personnel are wonderful. I al More

by Doodlebug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain Rodriguez
Aug 08, 2017 -

Vandergriff Toyota responded

It's great to know that we have been able to provide you with such great service that you come back. We thank you for your continued business! Regards Chris Snyder - General Sales Manager (877) 880-5657

August 04, 2017

Repair Service Ryan is always helpful with whatever problem my car or the situation may have. I appreciate his honest assessment of any problem that may arise with m More

by Carolyn Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Aug 08, 2017 -

Vandergriff Toyota responded

We're so glad to hear that Ryan has always been a help to you Carolyn. We thank you for your continued business. Regards Christy Muse - Service Director (877) 841-3693

August 04, 2017

Bad experience with this dealership I bought a Camry from Vandergriff recently , the sales man Kirby Jackson before delivering the car gave only one key . Next I found the basic acce More

by K123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
kirby jackson
Aug 10, 2017 -

Vandergriff Toyota responded

Hello K123, Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am very sorry to hear that you car buying experience did not live up to this expectation. I would like to personally apologize for any errors that occurred with your transaction, and would welcome the opportunity to try and make things right for you. Please feel free to contact me directly at (877) 880-5657. Thank you, Chris Snyder - General Sales Manager

...
42
...