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Vandergriff Toyota

Arlington, TX

3.8
1,270 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,270 reviews

August 03, 2017

too long of a wait for work performed. I having made an appointment, I had to wait almost three hours for an oil change and a tire rotation which is entirely too long. More

by jlf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
August 02, 2017

Great service Great, satisfactory visit to Vandergriff Toyota, service advisor was helpful and got my car in and out in no time! Plus got my car cleaned :) More

by Erik Portillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Aug 03, 2017 -

Vandergriff Toyota responded

Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Sincerely, Christy Muse - Service Director (877) 841-3693

August 02, 2017

Repair service I had front and rear brake service for my 2012 Tundra truck. Service adviser Ryan Parker gave me an excellent advise while the brake repair working. More

by ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Aug 03, 2017 -

Vandergriff Toyota responded

Thank you for your time and feedback. We are always pleased to hear from our loyal customers! We look forward to seeing you again for another great service experience! In the meantime, please let us know if there is anything we can do for you. Sincerely, Christy Muse - Service Director (877) 841-3693

July 29, 2017

very professional and knowledgeable people , Good sales people are "keepers" and Christopher Edger is one to keep! we enjoyed talking about the prius and some stories of the us navy. More

by gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
christopher edger
Aug 03, 2017 -

Vandergriff Toyota responded

Gary, thank you for your time and your kind review. We are pleased to hear that Christopher Edger was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service! Regards, Chris Snyder - General Sales Manager (877) 880-5657

July 29, 2017

Great customer experience!! Great work by Messi morales, helped me to get the rite car and handled things really nice. Great communication and management skills he performed. Hel More

by Vikram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Messi morales
Aug 03, 2017 -

Vandergriff Toyota responded

We would like to thank you for letting us know how we are doing. Here at Vandergriff, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Messi Morales was able to assist you in finding a vehicle that was right for you. Regards, Chris Snyder - General Sales Manager (877) 880-5657

July 29, 2017

Repair to shift cable Great service as usual. Ryan handled my problem in a very professional and expeditious matter. The car was returned quicker than I expected. Thank you More

by Charles Hope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Aug 03, 2017 -

Vandergriff Toyota responded

Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs! Regards, Christy Muse - Service Director (877) 841-3693

July 27, 2017

Vandergriff Toyota is unethical and thiefs. I purchased a car from this dealership. When I had decided on the car I wished to purchase I was presented with a $6,000 plus fee that I did not agre More

by riverjazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
person in parts, cashier, Messi Morales
Aug 04, 2017 -

Vandergriff Toyota responded

Hello Riverjazz, I'm very disappointed to hear that this was your experience with us. We pride ourselves on our customer customer care, while always maintaining the highest level of respect and business ethics and this is certainly no way to show that. I would first like to apologize for what you experienced and secondly I'd ask that you please call me at your earliest convenience so I may learn more about what happened and to see what I can personally do to correct any challenges you are still experiencing. Thank you, Chris Snyder - General Sales Manager (877) 880-5657

Aug 04, 2017 -

riverjazz responded

I tried to call as you suggested but the receptionist wouldn't put my call through. Typical.

July 25, 2017

Great service experience I needed a 15,000 mile check up. Vandergriff Service had calculated timing perfectly. Mike Bugarin was outstanding in his service, both in customer More

by Richard Holden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bugarin
Jul 28, 2017 -

Vandergriff Toyota responded

Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised! We look forward to seeing you again when your car is ready for its next service. Regards, Christy Muse - Service Director (877) 841-3693

July 25, 2017

Kirby was AWESOME Kirby Jackson worked with us two different days to make sure we were satisfied. We actually bought the wrong truck (our fault,not Kirby's) and needed More

by Jessicaehodges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirby Jackson
Aug 04, 2017 -

Vandergriff Toyota responded

Thanks Jessica, We're pleased to hear that Kirby was so helpful and accommodating, and made sure that all of your needs and expectations were met from start to finish. It's wonderful to know that you felt confident and at ease with his assistance, and that it was a hassle-free process for you. We appreciate your business and hope to work with you again in the future. Regards, Chris Snyder - General Sales Manager (877) 880-5657

July 25, 2017

warranty service i found jonathan cortez to be an excellent employee. his service was impeccable and his demeanor was friendly. he made me feel like i had the attent More

by torrav5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cortez
Jul 28, 2017 -

Vandergriff Toyota responded

We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces. Thanks again and we look forward to seeing you in the future. Sincerely, Christy Muse - Service Director (877) 841-3693

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