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Vandergriff Toyota
Arlington, TX
1,269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,269 reviews
December 16, 2016
Fixed recall in a timely manner Received notification of the recall and called to set up an appointment. Upon arrival I also asked to check pressure in the tires. The wait on my car Received notification of the recall and called to set up an appointment. Upon arrival I also asked to check pressure in the tires. The wait on my car wasn't long. More
by Laurie
Employees Worked With
Ryan Parker
Helpful December 15, 2016
Major Overhaul Our Tacoma started shaking real bad and we were afraid it was the timing chain. We took it into Nancy Goodwin at the dealership. She got it looked at Our Tacoma started shaking real bad and we were afraid it was the timing chain. We took it into Nancy Goodwin at the dealership. She got it looked at right away and called that night with a quote. We picked it up on Tuesday, not the timing chain but just a major overhaul and less expensive than the first quote. Very easy to work with, very professional and courteous. Wonderful service! More
by Veronica
Employees Worked With
Nancy Goodwin
December 13, 2016
Purchased new car Prosper was patient and worked hard to get me a good deal. His customer service and attentiveness was wonderful. I really appreciate his willingness t Prosper was patient and worked hard to get me a good deal. His customer service and attentiveness was wonderful. I really appreciate his willingness to assist me. More
by Margaret9
Employees Worked With
Prosper B
December 12, 2016
Replacement on dashboard that was recalled Mike Martinez provided us with excellent customer service. I believe in "excellence" and Mike definitely demonstrated that! I have always had a good Mike Martinez provided us with excellent customer service. I believe in "excellence" and Mike definitely demonstrated that! I have always had a good experience with my dealership. More
by joey
Employees Worked With
Miguel (Mike) Martinez
December 12, 2016
Fast honest. Went in with 117000.00 mile on my Tacoma. Nancy got me right in and had me out in 24 hours. Had several things done that needed to be. Cost was exactl Went in with 117000.00 mile on my Tacoma. Nancy got me right in and had me out in 24 hours. Had several things done that needed to be. Cost was exactly what I was told no hidden cost. Customer service was AMAZING. Again thanks Nancy.. More
by morrow,sam22
Employees Worked With
Nancy Goodwin
December 08, 2016
Excellent service Nancy Goodwin is an excellent support agent for your company. I have enjoyed her management of my service needs for many years. I have complete conf Nancy Goodwin is an excellent support agent for your company. I have enjoyed her management of my service needs for many years. I have complete confidence in Nancy to work through the various maintenance issues that arise in keeping my Tundra and my wife's Camry in top operating condition. Don Stilley More
by Don
Employees Worked With
Nancy Goodwin
December 04, 2016
Vandergriff's Service Dept.The first The first thing I will say about my service at Vandergriff Toyota in Arlington is "Great" ! Everyone is friendly first of all. They get you in as fa The first thing I will say about my service at Vandergriff Toyota in Arlington is "Great" ! Everyone is friendly first of all. They get you in as fast as possible . The line of vehicles may be long waiting for service on a Saturday but they will do there best to get you out! Mike Martinez does a great job ! This is who I go see as soon as I park inside the garage.He is friendly and listens to you concerns, if you have any and he sees that your vehicle is ready to go. Thanks Mike !!! More
by Pepe La Pugh
Employees Worked With
Miguel (Mike) Martinez
December 03, 2016
Almost perfect buying experience I found the perfect car through true car.com. Sent request and within 30 minutes had a price, appt and financing setup with my bank. I arrived at deal I found the perfect car through true car.com. Sent request and within 30 minutes had a price, appt and financing setup with my bank. I arrived at dealer to meet with Jermaine Samuels. He had car ready to test drive, knew the features and was very helpful in going over the car. I had a request for one item to be addressed and he made sure it was handled before I picked up car. I was set to go. He got me to finance where all I needed to do was sign the papers,write check and pick up my new ride. This is where it went south. Finance added $500 to the pre quoted price, tried to up sell warranty, and packages I had already explained I did not want. Then finance tried to push their financing and ran my credit through two places after I said no. At this point I threatened to walk out if they did not close deal as previously agreed on. Other than finance being overly pushy, the overall experience with the dealer was very pleasant and easy. More
by Mechnx
Employees Worked With
Jermaine Samuels, Matt Robinson
December 03, 2016
Results Ryan Parker and technicians completed the work in a timely and effecient manner. It was completely and properly done I will be back again as needed Ryan Parker and technicians completed the work in a timely and effecient manner. It was completely and properly done I will be back again as needed More
by Oldguy
Employees Worked With
James Henderson, Ryan Parker
November 30, 2016
2015 Highlander Service had a bad battery under warranty, taken care of very quickly. Called and let me know when it was ready and washed. I would recommend. had a bad battery under warranty, taken care of very quickly. Called and let me know when it was ready and washed. I would recommend. More
by mikebryan
Employees Worked With
Desmond
