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Vandergriff Toyota

Arlington, TX

3.8
1,270 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,270 reviews

September 15, 2016

pay for extra parts insurance Webought extra coverage on dent and paint, tires and etc. They express tjat it das for as long as we owned oír vehilce We have nevera been able to h More

by never again
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure who eas responsible for tje Services
Sep 29, 2016 -

Vandergriff Toyota responded

I am sorry to hear that you have had some issues using your vehicle warranty. If you would be willing to contact me, I would appreciate the opportunity to speak with you, so that I can learn more of these issues, and try to find a resolution. Thank you, Steve Ganz - Service Manager (877) 841-3693

September 14, 2016

Always refreshing dealing with Nancy Goodwin Nancy is the best Service Advisor that I've ever used. She is always polite, professional and knows what's going on with my vehicle. She will bring th More

by Charles and Avis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Sep 16, 2016 -

Vandergriff Toyota responded

Hello Charles and Avis! Thank you for taking the time to write this great review. We are very pleased to hear that Nancy was able to provide you with a good service experience. We are happy that you felt that you found the best solution for your maintenance issue with the help of Nancy and the service technician. We look forward to helping you with your automotive needs in the future. Regards, Steve Ganz - Service Manager (877) 841-3693

September 12, 2016

Oil change visit During my visit for my oil change I was pleased by the way my advisor treated me, he was kind and did the best he could to get me out as soon as possi More

by Cris2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zavier Alvarado
Sep 13, 2016 -

Vandergriff Toyota responded

Thanks for the great feedback, Cris! W're happy to hear that you were so well accommodated during your latest visit, and that Zavier was able to get your car taken care of quickly. We appreciate your recommendation and hope to work with you again in the future! Regards, Steve Ganz - Service Manager (877) 841-3693

September 10, 2016

As always, Nancy Goodwin is the best ever Nancy Goodwin is the best Service Rep I've ever used. She is always polite, professional and knows what's going on with my vehicle. Without me even More

by mkoenig757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Sep 13, 2016 -

Vandergriff Toyota responded

Thanks mkoenig757! We're glad to hear that Nancy continues to make your service visits so excellent, and always makes sure that you and your car are well taken care of. It's wonderful to know that she makes you feel so confident in the work that is done on your car, and keeps you well informed on its service needs. We appreciate your business and look forward to working with you again in the future. Regards, Steve Ganz - Service Manager (877) 841-3693

September 10, 2016

Excellent! Toyota is consistent about delivering exceptional service, no question about that. They are fast no matter how many people are being serviced. servi More

by Jopsp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Sep 13, 2016 -

Vandergriff Toyota responded

Thanks for the 5-star rating, Jopsp! We're glad to hear that you continue to feel well accommodated by our service team, and that they have made sure you're kept well informed about your vehicle's service needs. We appreciate your business and hope to work with you again in the future. Regards, Steve Ganz - Service Manager (877) 841-3693

September 08, 2016

Excellent Service! Zavier Alvarado and the team were great! They were prompt and courteous and took car of my car-lock issue perfectly. The gentleman who drives the cour More

by Arlington Gal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zavier Alvarado
Sep 09, 2016 -

Vandergriff Toyota responded

Thanks for the great feedback! We're happy to hear that you had such a pleasant service experience and that Zavier was able to make sure you were well accommodated while your vehicle was worked on. It's wonderful to know that you felt confident with his assistance, and we appreciate your business! We hope to work with you again in the future. Regards, Steve Ganz - Service Manager (877) 841-3693

September 08, 2016

Amazing Service! I had brought my vehicle in for service. The service advisor was Jason Guley. The technician was Michael Oddo. I have nothing but great things to More

by Alphamik3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Oddo
Sep 09, 2016 -

Vandergriff Toyota responded

Thanks Alphamik! We're so pleased to hear that Jason and Michael were so helpful and attentive, and made sure your car was taken care of quickly and efficiently. It's wonderful to know that you felt well accommodated, and were so confident in the work that was done on your vehicle! We appreciate your business and look forward to working with you again in the future. Regards, Steve Ganz - Service Manager (877) 841-3693

September 08, 2016

Always a pleasure Nancy Goodwin is my go to person at Vandergriff--no matter when I call, she always has time for me. Keeps me in the loop on how the service is going More

by utafoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Sep 09, 2016 -

Vandergriff Toyota responded

Thanks utafoto! We're glad to hear that Nancy continues to make your service experiences so pleasant, and keeps your car in great shape. We appreciate your business and look forward to working with you again in the future! Regards, Steve Ganz - Service Manager (877) 841-3693

September 08, 2016

Rene hernandez was great rest of then??????????????????????? Sales person mr. Rene Hernandez was outstanding. Dealership needs to quit getting costumers in with deceptive advertising. that is why I got there. I More

by miskor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Hernandez
September 08, 2016

Service with a Smile Nancy Goodwin is my girl! She genuinely connects with her clients and makes me feel good about the choice I've made to have my car serviced exclusivel More

by Brandizzle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Sep 13, 2016 -

Vandergriff Toyota responded

Thanks for the great feedback, Brandizzle! We're happy to hear that Nancy has been so helpful and attentive to you, and always makes sure you and your car are well taken care of whenever you bring it in. It's wonderful to know that she made your latest visit so quick and efficient, and that you got your car back looking fresh and clean! We appreciate your business and look forward to working with you again in the future. Regards, Steve Ganz - Service Manager (877) 841-3693

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