Vanguard GMC of Sherman

Pleased with the experience and how easy it was to complete the deal. Will definitely check back the next time I buy a vehicle. complete the deal. Will definitely check back the next time I buy a vehicle. More

Yes, I would recommend this service. The people I have worked with are very helpful. The people I have worked with are very helpful. More

I had a fantastic experience buying my new car with John Fealy at Vanguard GMC. There was zero pressure, and they took the time to listen to what I needed and stayed within my budget. The entire process was Fealy at Vanguard GMC. There was zero pressure, and they took the time to listen to what I needed and stayed within my budget. The entire process was smooth and transparent from start to finish. Highly recommend! More

I had Gunner as my salesman, and he was exceptional. He successfully secured the car I desired and negotiated favorable payment terms, even without a down payment. He successfully secured the car I desired and negotiated favorable payment terms, even without a down payment. More

Overall a great experience. Team did a solid job and Jimmy especially was helpful and professional. Team did a solid job and Jimmy especially was helpful and professional. More

Matt listened to what we wanted and we were able to get a deal done. deal done. More

Never buying from this dealer. Complete lack of communication & undisclosed damage on a new vehicle. I took delivery July 25th & my car has been in service for the windshield for a Complete lack of communication & undisclosed damage on a new vehicle. I took delivery July 25th & my car has been in service for the windshield for a week, I have NOT gotten the 1 rear cargo mat. Hardly any response! On top of that, since delivery the has been creaking in the front end of the car. This vehicle has been at Sewell Buick GMC since August 14th & has had the both Shocks, both front struts & now both the control front control arms. This car is NEW with USED car quality. In total the NEW Car Vanguard GMC of Sherman has delivered to me has been in the service for a total of 3 weeks. LONGER than we had the car physically in our possession. The most frustrating part is the complete LACK of communication from Scott Whitley (Sales Manager), Robert Cazarez (Sales Person) & Blake Grussendorf (Finance Director). I was waiting to complete my survey in hopes to get all of this sorted out privately. I never want to mark a business negatively unless it was rightfully earned. In this unfortunate case it has. More

Great Dealership! Took care of our needs with high professionalism. I recommend them for future vehicle needs. Took care of our needs with high professionalism. I recommend them for future vehicle needs. More

Great process from start to finish and the lowest prices anywhere in the DFW market anywhere in the DFW market More

Unprofessional, Dishonest: The car was listed online the night before and in the morning it was no longer listed online The salesman said it was getting moved to their Carrollton location but that he co the night before and in the morning it was no longer listed online The salesman said it was getting moved to their Carrollton location but that he could locate and hold the keys until I got there to look at the vehicle. Then asked if there were any other vehicles I was interested in looking at while I was there. When I arrived, the salesperson I spoke to on the phone said the vehicle was no longer there at the lot and proceeded to show me a different car. When we walked into the building to go to the salesman's desk, the original car i was interested in was sitting right outside the window. When questioned, he quickly said he could get the keys and pulled the vehicle around. We did notice significant hail damage and there was white paint splattered all over the front side of the vehicle (we later doscovered the paint splatter happened while the car was at that dealership). The salesman got his manager to approve (in writing) to fix all hail damage and remove the paint. This is the vehicle I had been wanting to purchase so despite the salesman's dishonesty, i moved forward in purchasing the vehicle. The finance associate rushed through the sales process, failing to disclose hidden fees and what they were there for, and only offering gap insurance OR the entire gambit of add-ons, skimming past it all to get is to sign the paperwork. Its seemed very rushed and pushed through. We had to leave without the car so it could be sent to the shop for the hail damage repair and paint removal. I came back when I was told the vehicle was ready. The dents on the hood had been repaired. But they had not removed any dents off the top of the car. Along with a significant dent above the backseat, drivers side window. And ALL the paint was still on the car. So at this point, I had to take the vehicle so I could have transportation and was asked to bring the car back the following weekend. At this point, they still have not given me my plates. I had to wait about 30 minutes for the sales manager to retrieve them and then he tried to send me on my way with an empty tank of gas, which was not what the salesman and I had discussed prior to the purchase of the vehicle. Meanwhile during all of this, the original salesman, while he was at work that day, disappeared as soon as he saw us that morning and never once came back to check in, apologize, nothing. My husband took the vehicle back the following weekend for the paint removal where he met the first decent human working at that dealership. This was our first and definitely last experience that we will have with vanguard dealership. Your sales team are horrible people. That was the worst car buying experience.I have ever been through. More