Vanguard Volkswagen

The service department was great to work with. The service representative, William, was kind and attentive to my needs. The service was quick and the process was painless. The service representative, William, was kind and attentive to my needs. The service was quick and the process was painless. More

Had price online and in writing but still had problems with sales manager honoring it. with sales manager honoring it. More

Very very aggressive selling tactics that put pressure on the client to close the deal fast ("what would make you close a deal today?", "Write a number that will make you close the deal"). Starting off with the client to close the deal fast ("what would make you close a deal today?", "Write a number that will make you close the deal"). Starting off with a high price then lowering the price, each time the sales rep went to get approval from his manager, seemed like a fake ritual. Indeed he lowered his initial offering quite a lot but still the starting off price was way too high so even the price I landed on was expensive - I know this for a fact as I got much better offer after for example same model More

Do not waste your time here, horrible communication. Purchased vehicle a day later roof leaking terribly, windshield scrapped terrible and little minor issues throughout and basically their response was Purchased vehicle a day later roof leaking terribly, windshield scrapped terrible and little minor issues throughout and basically their response was as is” I understand that but when these items were brought to their attention and they said they would take care of it and didn’t, that is a problem. More

Terrible communication, major issues with the purchase of the vehicle. Promises not kept. Major leaning inside car, windshield scraped can’t see out of it. the vehicle. Promises not kept. Major leaning inside car, windshield scraped can’t see out of it. More

Fantastic service, excellent communication, and friendly service advisor Fernando! I will be back to service again. service advisor Fernando! I will be back to service again. More

Vanguard dealership is well organized. The frontline people are friendly and helpful. The sales people are eager to please, professional, and willing to do what it takes to make things e The frontline people are friendly and helpful. The sales people are eager to please, professional, and willing to do what it takes to make things easy and pleasant More

DO NOT BUY A Volkswagen, as soon as something goes wrong in the first 24,000 miles they will not be able to get the part for your car!! ALSO NO LOANER CAR, takes months to correct the problem they may never in the first 24,000 miles they will not be able to get the part for your car!! ALSO NO LOANER CAR, takes months to correct the problem they may never fix your car!!! More

Unhappy customer at dealership, no resolution from managers for used car issue. No assistance provided. managers for used car issue. No assistance provided. More

Juan Amaro very knowledgeable and answeres all questions, is always on the ball, always staying in touch checking in on the new vehicle. Dealership is clean everyone's friendly. I've bought 3 cars from him is always on the ball, always staying in touch checking in on the new vehicle. Dealership is clean everyone's friendly. I've bought 3 cars from him More