Vanguard Volkswagen

Mariel got the ball rolling. Chris was great and answered all questions. Funny and knowledgeable Chris was great and answered all questions. Funny and knowledgeable More

AWFUL. Avoid this place. My recent experience with this Vanguard VW, Austin Texas. Burnet Road. Recall service was thoroughly disappointing - communi Avoid this place. My recent experience with this Vanguard VW, Austin Texas. Burnet Road. Recall service was thoroughly disappointing - communication breakdowns at every step, being shuffled between multiple representatives without accountability, missed deadlines without notification, and questionable repair assessments that contradicted previous service reports. Kept hostage on a tire problem. Throughout the entire process, I was left feeling undervalued and frustrated by the lack of transparency and professionalism. I strongly recommend considering Onion Creek VW instead, as several friends have praised their clear communication, consistent service quality, and respectful customer care - qualities that were noticeably absent during my experience here. More

NEVER will I buy a car from them again! I bought my car, and the trim was missing. Had to fight to get that replaced. It still has New tags on it and now the battery is dead. And because t I bought my car, and the trim was missing. Had to fight to get that replaced. It still has New tags on it and now the battery is dead. And because the warranty expired 2 weeks ago, they won't replace it. So, there's more money that I have to spend. They have the worst Customer service!! I wouldn't recommend them to my worst enemy. More

Great sales rep serivce from brianna for all my inquiries and communications. Although I was unable to sign for the vehicle I wanted, on my end, I highly recommend working with them! and communications. Although I was unable to sign for the vehicle I wanted, on my end, I highly recommend working with them! More

This dealership is out to rip off their customers. I took my Volkswagen Arteon in for its 20,000 mile service 3 days and 3700 miles prior to the recommendation on the sticker that was posted on my win I took my Volkswagen Arteon in for its 20,000 mile service 3 days and 3700 miles prior to the recommendation on the sticker that was posted on my windshield from this dealership a year ago. When I checked in the service advisor, Chris Ewer told me that I couldn’t use my complimentary 20,000 mile service because it had expired. He told me that all service plans and warranties are valid from the date the vehicle leaves the factory. I said that sounded like nonsense but he stuck to his guns. He offered to let me use my 30,000 mile service coupon but explained that he’d have to charge me $140 to replace my air and cabin filters. I agreed and paid the fees because he said it was needed to maintain my vehicle optimally. I had booked an appointment online and it took four hours to perform a routine service for my vehicle.Two weeks later, I received a mailer from Volkswagen encouraging me to use my 30,000 mile service coupon which includes the air and cabin filters. I called and left a message for Chris explaining this issue but did not get a return call. The following day I went to the dealership and spoke to Eric Mayer, the GM. I showed him my mailer and googled what is included in the service from Volkswagen. He said it looked misleading but agreed that I could get a refund for the $140 dollars charged to my card. There was nothing misleading about it. I waited around the dealership for 35 minutes, while 3 service advisors and the lady in accounting tried to figure out how to refund my card. No one knew how to process this transaction, they sure did know how to process a charge to my credit card. It took two full days and multiple calls to the service advisors and the GM for them to decide to issue me a refund check because they never could process a refund. They should have just written me a check while I waited for 35 minutes for them to figure something out. This is by far, the worst service/ treatment I’ve received from a dealership in my 32 years of driving cars from various dealerships! More

Ryan is a great guy to work with and he helped a lot in the ID4 buying process. He kept me updated in every step of the process. the ID4 buying process. He kept me updated in every step of the process. More

My VW Passat broke down 3. 5 hours from home and I had it towed to Maund VW. Jason was my service advisor. He was very helpful and informative. I was worried about getting tak 5 hours from home and I had it towed to Maund VW. Jason was my service advisor. He was very helpful and informative. I was worried about getting taken to the cleaners being 3.5 hours away at a place I didn't know, but they took great care of me and my car and were extremely reasonable on the repair charges. Amazing the difference in dealing with Jason and Maund vs the dealer here in Corpus Christi. A+++ More

Great service and deals, this is my second car with them and the experience is great. and the experience is great. More

Although the dealership hardly had any new cars, they made things work to fit my requirements both with new and used models they had - they were quick and direct and did not push when I said no to certai made things work to fit my requirements both with new and used models they had - they were quick and direct and did not push when I said no to certain options. I was appreciative as this is rare when car shopping More

Ryan was really helpful in assisting with the purchase and all the way closing on the finance. It was really great working with him. and all the way closing on the finance. It was really great working with him. More