Vanguard Volkswagen

We purchased a chevy tahoe from this dealership was told it would be cleaned my wife and dad waited it was not cleaned. The driver side wheel bearing was making noises and had a screw in the rear passenger it would be cleaned my wife and dad waited it was not cleaned. The driver side wheel bearing was making noises and had a screw in the rear passenger tire and a nail in the front driver tire More

Arrived with flat tire. It was so quick. In addition they did at FREE the multipoint visual inspection of my vehicle and sent me video of the inspection. Thanks adviser and It was so quick. In addition they did at FREE the multipoint visual inspection of my vehicle and sent me video of the inspection. Thanks adviser and tech. Great job! More

I had an extremely disappointing experience at Vanguard Volkswagen. I went to the dealership specifically to test drive a used car that was advertised on the Vanguard Volkswagen website for $13,169. Aft Volkswagen. I went to the dealership specifically to test drive a used car that was advertised on the Vanguard Volkswagen website for $13,169. After spending time test driving the vehicle, the salesperson, Juan Amaro, presented it to me at $15,750 instead. I actually had to pull up the dealership's own website and show him the advertised price before they acknowledged the correct listing price. Unfortunately, that wasn't the end of it. After correcting the price, I was told I was required to purchase a $1,995 VIP Package in order to buy the car. The package included one year of paint and fabric protection, one free oil change, and a $2,500 theft benefit. I clearly explained that I didn't want or need any of those items, but I was told the package was mandatory on every vehicle they sell. I spent hours at the dealership only to find out that the advertised price wasn't the actual price I would be allowed to pay. Requiring nearly $2,000 in dealer add-ons that a customer doesn't want feels misleading and completely changed the value of the deal. The entire experience wasted several hours of my day, and I left feeling frustrated and disappointed. Based on my experience, I would not recommend Vanguard Volkswagen and would encourage shoppers to ask for the full out-the-door price, including any mandatory dealer add-ons, before making the trip. More

I’ve been going to this dealership for about 10 years now and my comfort level is pretty high. The service department is friendly and knowledgeable! Also, I love that the technicians send videos of my vehicl and my comfort level is pretty high. The service department is friendly and knowledgeable! Also, I love that the technicians send videos of my vehicle as it’s being inspected..truly helps me to understand what I’m looking at and they do a great job!! More

Quick attentive and Fernando was very professional and great to work with, 10/10 service great to work with, 10/10 service More

Salesman was efficient but unresponsive after the close Contacted the dealership many times but never returned the calls Contacted the dealership many times but never returned the calls More

The service is amazing friendly staff they communicate promptly with every detail that is needed promptly with every detail that is needed More

My point of contact was awesome, helpful and educational guy! Recall handled I didn’t even know I needed. guy! Recall handled I didn’t even know I needed. More

It was a great experience. Fernando was great to work with and kept us up-to-date on what was going on with our vehicle. Service center did a great job turning our vehicle arou Fernando was great to work with and kept us up-to-date on what was going on with our vehicle. Service center did a great job turning our vehicle around in the same day. More

The entire interaction was fantastic. The process was quick and painless. We couldn’t be happier. The process was quick and painless. We couldn’t be happier. More