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151 Reviews of Vann York Honda - Service Center
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August 21, 2025
If I could give them 0 stars I would. Most unprofessional people I have ever dealt with. Brought our car in for a recall (car drove fine and no check engine light was on) they fixed the p Most unprofessional people I have ever dealt with. Brought our car in for a recall (car drove fine and no check engine light was on) they fixed the parts that were recalled and as soon as we left with it the check engine light came on. Called them and they told us to bring it back that same day. Once we get back to the dealership they tell us to bring it back the next day. Brought it back the following day and they said it was an exhaust leak. They patched up the exhaust. Keep in mind the exhaust wasn’t causing problems until they took it off to get to the parts they were fixing for the recall. Car sounded better and the check engine light was off when we picked it back up, drove off and the check engine light came on again. Brought the car back again and Now they are trying to say it’s the converter. None of the problems existed until they replaced the recall parts. Once they touched the car there has been nothing but problems and they won’t do anything about it. One of the times we called while the car was here the lady that answered was rude and hung up on us. David the manager over the service center said he went out of his way to patch up the exhaust. It shouldn’t be going out of your way to make sure the car leaves in the same condition as it was when we brought it in the first day. There is absolutely no reason for someone to take a car for the recall parts to be replaced and then leave with nothing but issues. We have missed hours of work dealing with this the past few days and wasted a lot of gas going back and forth. Since it came in for a recall and they don’t make money off of that they are doing everything they can to try to get us to have to pay for something. At this point we would have been better off not even taking it to have the recalled parts replaced. If you have a recall or need service done do not go here. The GM Chris Thompson was absolutely no help either. More
by csmith0344
April 10, 2024
Thomas was GREAT! !! I was in and out in no time. See you next time - thank you again! !! I was in and out in no time. See you next time - thank you again! More
by nikkij
April 08, 2024
The service team at Vann York receives my highest praise. It is easy to schedule the service, they are considerate, efficient and thorough, I know my vehicle is in good hands. It is easy to schedule the service, they are considerate, efficient and thorough, I know my vehicle is in good hands. More
by Jeanne C
Employees Worked With
Jeremy in Sales and Ian Elledge in Service
April 04, 2024
Kasi is my man. He always handles what ever problem I come in with. The service is quick and done wright the first time He always handles what ever problem I come in with. The service is quick and done wright the first time More
by divetmaker67
Employees Worked With
March 04, 2024
Everyone in the service department is good at what they do! They exceeded my expectations. Went in for an inspection for my car. In at 8:30 and out by 8:57! Everyone was very professional and hands-on do! They exceeded my expectations. Went in for an inspection for my car. In at 8:30 and out by 8:57! Everyone was very professional and hands-on care. More
by debechols
Employees Worked With
Service Department
