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Varsity Lincoln

Novi, MI

4.9
371 Reviews

48251 Grand River Ave

Novi, MI

48376

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Showing 371 reviews

January 06, 2024

Each time I visit this dealership, I get exceptional service. 1st with my salesmen Larry Porter. 2nd with my service tech Joe Perinelo. I Love it and highly recommend. More

by k_maxwell25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Perinelo
Jan 08, 2024 -

Varsity Lincoln responded

It's fantastic to hear that you consistently receive exceptional service from both Larry and Joe. Customer happiness is our utmost priority. Thank you so much for being our customer!

December 22, 2023

Robert and Joe (Service Advisors) assisted me with repairs to my Lincoln. The both provided great communication and ensured a high quality repair. Thank you for the great customer experience. More

by max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perinelo and Robert Casciano
Dec 27, 2023 -

Varsity Lincoln responded

Hi Max! It's wonderful to hear that Robert and Joe, provided you with excellent assistance during the repairs to your Lincoln. Your appreciation is valuable feedback for the team and the dealership. Thank you for choosing Varsity!

December 22, 2023

This dealership understands the concept of service. Exceptional response to all questions and concerns. Fantastic selection of new and used vehicles. The staff was very knowledgeable and friendly. The More

by debbjorge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 27, 2023 -

Varsity Lincoln responded

Hello Deb! It's fantastic to hear that your experience with Varsity was exceptional! We sincerely appreciate your business and the recommendation. Safe and enjoyable travels in your new vehicle!

December 20, 2023

This is a very well run dealership. I have done business with them for the past 20+years, specifically with Jere Law. He has always been very honest with me. There is no “hard sell “. H More

by Doc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jere Law
Dec 21, 2023 -

Varsity Lincoln responded

Thank you so much for your wonderful feedback and for being a valued customer for the past 20+ years! We're honored to have had the opportunity to serve you, and your loyalty is truly appreciated. Your decision to continue doing business with Varsity Lincoln is the greatest compliment we could receive!

December 18, 2023

Everything was exceptional! Dealt with Joe in service and he took care of everything that was needed. More

by Rene G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 18, 2023 -

Varsity Lincoln responded

Hi Rene! It's great to know that Joe in our service department took care of everything that was needed. Providing excellent service is our top priority, and we're pleased to have met your expectations.

December 18, 2023

Amy and the team in the collision center were friendly, communicative, thorough. The work was done with quality and in a timely manner. I really appreciated how they worked directly with my insurance compa More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 19, 2023 -

Varsity Lincoln responded

Thank you Marc, for sharing your experience with Amy and our collision center team! It's our commitment to provide quality work in a timely manner, and we're glad that we could meet your expectations. We appreciate your trust in us and look forward to serving you again in the future.

December 16, 2023

From the first time that I called the dealership until I drove away in my new car, Lana was great. I did not expect the experience to go as well as it did. I kept praying asking God for a miracle because I More

by Misspossiblek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 18, 2023 -

Varsity Lincoln responded

Thank you so much for sharing your incredible experience with us, and congratulations on your new 2020 Lincoln Nautilus! We are overjoyed to hear that Lana and our team provided you with exceptional service from the moment you called until you drove away in your new vehicle. Thank you so much for choosing Varsity!

December 16, 2023

Varsity truly lives up to its presidential award status. The service writer Brandon continues to keep me in the loop on any concerns on my vehicles without having to contact him. He is extremely knowledgeab More

by Michael S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat, Brandon and technician.
Dec 18, 2023 -

Varsity Lincoln responded

Your appreciation for Brandon's expertise and sensitivity to your needs means a lot to us. We're also delighted that you recognize the outstanding efforts of the entire Varsity team. Customer satisfaction is our top priority, and it's great to hear that our team's dedication has made a positive impact on your experience. Thank you Michael!

December 11, 2023

Lisa did a great job of responding to my initial inquiry and providing details on applicable and available vehicles. Judd then took over when we came to view the vehicle and was a pleasure to work with. Onl More

by Cuda19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa, Judd, Steve
Dec 12, 2023 -

Varsity Lincoln responded

Thank you for taking the time to share your experience with us. We appreciate your valuable feedback and are pleased to hear that Lisa and Judd provided you with great service. We understand that your time is valuable, and we apologize for any miscommunication regarding the readiness of the paperwork. Your commitment to buying more vehicles from us in the future is valued, and we look forward to the opportunity to serve you again!

December 11, 2023

Excellent Service before the sale Rich Jeleniewski and Lisa Damico provided everything needed to complete this sale. Very professional and pleasant to deal with . This is my fourth or fifth Lincoln with n More

by warebware
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jeleniewski and Lisa Damico
Dec 12, 2023 -

Varsity Lincoln responded

Thank you so much for sharing your positive experience with us and most of all, your loyalty! It's wonderful to know that Rich and Lisa provided everything needed to ensure a smooth and professional experience for you. We look forward to your next visit with us.

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