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Vera Buick GMC - Service Center

Pembroke Pines, FL

4.8
1,117 Reviews

1,117 Reviews of Vera Buick GMC - Service Center

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April 30, 2025

Horrible experience and now that the car is out of warranty according to them they didn't honor the final service appointment. They had a huge back and forth. The tried to charge for the courtesy oil More

by orly2185
Recommend Dealer
No
Apr 30, 2025 -

Vera Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gustavo Rodriguez Service Director

April 27, 2025

Vera always exceeds my expectations Vera always puts the customer first , from the moment you walk in the dealer you feel confident that you will be taken care of More

by michaelturboairinc
Recommend Dealer
Yes
Employees Worked With
Carlo
Apr 27, 2025 -

Vera Buick GMC responded

Thanks for sharing about your experience with Vera Buick GMC. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

April 26, 2025

Always Excellence with the proper advisor Not every advisor strives for excellence Service always on point More

by Karla9
Recommend Dealer
Yes
Employees Worked With
David Headley
Apr 26, 2025 -

Vera Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

April 26, 2025

Edwin did a great job very professional and courteous. Job was done in half the time stated . More

by eairs1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin from service
Apr 27, 2025 -

Vera Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

April 24, 2025

Excellent customer service. I bought my truck at Autonation but still go to Vera for service. More

by Angel 69
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
Apr 24, 2025 -

Vera Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Buick GMC. Experience The Vera Difference Gustavo Rodriguez Service Director

April 24, 2025

friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. More

by yenihernandez
Recommend Dealer
Yes
Employees Worked With
Kamel and Jose
Apr 24, 2025 -

Vera Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

April 23, 2025

Service department is great. Mikell is outstanding and honest. All work completed as promised and no delays or issues. More

by MM316FL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell
Apr 23, 2025 -

Vera Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Buick GMC, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

April 23, 2025

Very basic. I came in for an oil change and that's all I got. The a/c was running warm because I needed Freon, they didn't let me know. I ended up going to anoth More

by marjiehester
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 24, 2025 -

Vera Buick GMC responded

Marjie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Experience The Vera Difference Gustavo Rodriguez Service Director

April 19, 2025

Best dealer good attention great cars the customer service is amazing the sales service do everything right More

by Rafaylaly24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Vera Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

April 18, 2025

Una buena atención la instalación muy linda muy acogedora pero creo que debería los mecánicos hacer mejor su trabajo More

by rigeralmanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Vera Buick GMC responded

Thank you for choosing Vera Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

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