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Vera Buick GMC - Service Center

Pembroke Pines, FL

4.7
1,156 Reviews

1,157 Reviews of Vera Buick GMC - Service Center

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March 19, 2023

Bad services with scrupulous business techniques. Issues still unresolved and have now been correct elsewhere. More

by RadiusM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gustavo Rodriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Vera Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Leo Pena Service Manager

March 19, 2023

Alex excellent service personnel. Made my appointment that was convenient for me got me out of the shop on time also good car wash for dealership. More

by zmichael99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, service
Mar 20, 2023 -

Vera Buick GMC responded

Thank you for your business and this review. We're happy to hear Alex and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

March 18, 2023

Great service by Alejandro! I do recommend Vera GMC for VIP service. I received the car at the same day and they met my expectations. More

by Ofer Sela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Rasmijn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro from Service department
Mar 18, 2023 -

Ofer Sela responded

Yes

March 18, 2023

Alejandro is wonderful and service is excellent. I am a client since 2014 and never disappointed! Highly recommend. More

by EMELIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro from service dept
Mar 19, 2023 -

Vera Buick GMC responded

Thank you for your business and this review. We're happy to hear that Alejandro and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

March 17, 2023

The service I received was excellent I’ve been going here for many years thanks More

by ruslanasorokina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 17, 2023 -

Vera Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Buick GMC! Experience The Vera Difference Gustavo Rodriguez Service Director

March 17, 2023

I am thankful for a company such as Buick at pines whom always demonstrate excellence customer service like my advisor Eric Tellechea. I only see Eric because he his wonderful and he ask about my well bein More

by effectiveproperty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
Mar 19, 2023 -

Vera Buick GMC responded

Thank you so much for your kind words for Eric, and for taking the time to leave us this wonderful feedback! We are happy that we could help! Experience The Vera Difference Gustavo Rodriguez Service Director

March 15, 2023

A very pleasant visit. The car still has the shifting problem and shutters and jerks in between gears. I’ve added about 250 miles since the transmission was fixed still doi More

by FRANCISCO5380
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do you not remember who all I had talk to?
Mar 15, 2023 -

Vera Buick GMC responded

Thank you for choosing Vera Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, Francisco, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

March 13, 2023

Disappointed with my last service, I ask them to check and get back to me reference error message and they didn't. Not even calling to let me knowvif they found anything. Truck was drop off with the same More

by Hectorvega1362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Mar 14, 2023 -

Vera Buick GMC responded

Thank you for taking the time to share your feedback with us, Hector. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

March 09, 2023

I had an incredible experience during the purchase process as I have previously purchased vehicles through your dealership. Your salesman Jean Raymond is a true asset to your company as he has shown t More

by wkatz1
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Russell
Mar 11, 2023 -

Vera Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Jean provided you with such excellent customer service! Experience The Vera Difference Gustavo Rodriguez Service Director

March 09, 2023

Excellent service. Very pleasant and professional sales and finance personnel. I recommend this dealership without any reservations. More

by cyrusghavam
Recommend Dealer
Yes
Employees Worked With
Daniel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Russell
Mar 11, 2023 -

Vera Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

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